Jobs in the United States

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Added 3 mins ago
SN
Staff Software Engineer
Second Nature
Remote, United States
- $175,000 to $195,000 USD / year
As a Staff Software Engineer on the GRI Internet pod, you'll help build and evolve the backend systems that make this experience possible. You'll work on complex integrations,…
Added 7 mins ago
Member of Product Staff
Meta
Richmond, VA
Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance user satisfaction and improve engineer productivity.
Added 7 mins ago
Cloud Developer Senior Principal
General Dynamics Information Technology
Falls Church, VA
Cloud Based Services,Cloud Development,Cloud Operations,Cloud Platform
Added 7 mins ago
Cloud Infrastructure Engineer
General Dynamics Information Technology
Fairfax, VA
GDIT is looking for a Cloud Infrastructure Engineer to join our National Institutes of Health (NIH) CIT Hosting and Storage Services Program.
Added 7 mins ago
Cloud Engineer DevOps Lead
General Dynamics Information Technology
Falls Church, VA
…government, defense, and intelligence projects. Join GDIT as a Cloud Engineer DevOps Lead for a career where your growth is just as important as the mission you…
Added 7 mins ago
Cloud DevOps Engineer
General Dynamics Information Technology
Falls Church, VA
…defense, and intelligence projects. Join GDIT as a Cloud DevOps Engineer for a career where your growth is just as important as the mission you…
Added 7 mins ago
Cloud Developer SME
General Dynamics Information Technology
Falls Church, VA
Cloud Development,Cloud Operations,Cloud Platform,Cloud Solutions
Added 7 mins ago
Lead Cloud Developer SME
General Dynamics Information Technology
Falls Church, VA
Cloud Development,Cloud Platform,Cloud Solutions
Added 7 mins ago
Observability Pipeline Engineer
BOOZ, ALLEN & HAMILTON, INC.
McLean, VA
Engineer the Splunk log platform from distributed architecture and index design through data onboarding and search performance.
Added 10 mins ago
Staff Software engineer - Storage
Snowflake
Bellevue, WA
Snowflake's mission is to mobilize the world's data by building the greatest data and applications platform. Not just of the cloud era, but in the history of computing. To support this…
Added 16 mins ago
SO
Platform Specialist - OIT Transparency Posting (Remote From Anywhere In CO)
State of Colorado
CO
- $100,000 to $110,000 USD / year
As a Platform Specialist with the Office of Information Technology (OIT), you will engineer, configure, automate, and deploy the state’s shared content management and electronic signature…
Added 16 mins ago
SI
Senior/Lead Platform Solution Engineer - Data Foundations
Salesforce, Inc.
Remote, United States
- $113,330 to $198,170 USD / year
Salesforce is looking for a motivated Platform Solution Engineer to join our extremely talented Pre-Sales Solution Engineering team, who are instrumental to MuleSoft’s growth.
Added 16 mins ago
SI
Distinguised/Principal Platform Solution Engineer - Data Foundations
Salesforce, Inc.
Remote, United States
- $157,640 to $269,080 USD / year
Salesforce is looking for a motivated Platform Solution Engineer to join our extremely talented Pre-Sales Solution Engineering team, who are instrumental to MuleSoft’s growth.
Added 19 mins ago
Senior Software Engineer (Agent Experience)
Avaya
United States
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee…
Added 21 mins ago
Senior Software Engineer, Autonomy Evaluation & Metrics Platform
Rivian
Palo Alto, CA
As a senior metrics-platform engineer, you will design, build and operate a substantial part of
Added 22 mins ago
Manager Knowledge Based Engineering - Supply Chain
Deloitte
Portland, OR
…cases, artificial intelligence (AI) agents for exceptions, and engineer approval to deliver measurable improvements in cycle time, rework, and…
Added 22 mins ago
Senior Director Software Engineering
Capital One
Salem, OR
As a Senior Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 22 mins ago
CrowdStrike Platform Senior Resident Consultant (Remote)
CrowdStrike
Salem, OR
…redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is…
Added 22 mins ago
Core Senior .NET Software Engineer
Evolent
Salem, OR
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
Added 22 mins ago
AT
Server Tech Services Engineer II
Akamai Technologies, Inc.
Salem, OR
- $76,100 to $136,900 USD / year
Our Network Infrastructure organization is responsible for Akamai's Edge Platform. It is one of the world's largest distributed platforms, consisting of over 250,000+ servers across 137…
Added 22 mins ago
Sr Mgr, Sales (Cyber Security and Risk)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 22 mins ago
EG
Automated Test Engineer
Eliassen Group
Salem, OR
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 37 mins ago
Data Engineer
CJE SeniorLife Brand
Chicago, IL
Supports day-to-day operation of the Microsoft Fabric data platform, including the data warehouse and data lake, after handover from the implementation partner: monitors pipeline runs and…
Added 38 mins ago
W
Data Engineer, Security Analytics
Wayve
Sunnyvale, CA
- $186,100 to $243,300 USD / year
As a Data Engineer, you’ll join the Security team and build the data and automation capabilities that underpin our security program. You’ll work across Security to design scalable data…
Added 43 mins ago
Manager Knowledge Based Engineering - Supply Chain
Deloitte
Chicago, IL
…cases, artificial intelligence (AI) agents for exceptions, and engineer approval to deliver measurable improvements in cycle time, rework, and…

Avaya

Senior Software Engineer (Agent Experience)

United States

The pay range for this opportunity is from $134,925 to $180,000 + benefits.

Apply on careers.avaya.com About employer

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Job details

Pay: The pay range for this opportunity is from $134,925 to $180,000 + benefits.
Posting language: English
Posted: Nov 13, 2026

Original job description

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Position Overview

Join Avaya’s Agent Experience team to build the agent desktop for Avaya Infinity, our flagship enterprise omnichannel contact-center platform. The desktop brings together real-time voice and digital interactions, integrated modules, extensions, and CRM capabilities into a reliable agent workspace.

You will deliver features across a React/TypeScript desktop and Go/Rust backend services, applying strong computer science fundamentals to state management, client/server coordination, messaging, and media integration. Our platform serves deployments from small environments to large enterprises, running on Kubernetes across Azure AKS and Google GKE, with on-premises support planned.

We expect hands-on experience with agentic AI development, using tools such as Codex or Cursor to move from rapid prototypes to well-designed, verified production software.

Responsibilities

Build features across the agent desktop and supporting services, partnering with product, design, and platform teams.
Define where state belongs and how clients and services synchronize, recover from failures, and preserve user work.
Design session and media ownership across tabs, browsers, virtual desktops, and embedded clients, preventing conflicting actions.
Develop real-time communication and media integrations, selecting appropriate APIs, streaming, and messaging patterns.
Build extensibility and CRM integrations with clear contracts for lifecycle, shared context, permissions, and failure isolation.
Make observability part of the experience through connection and media health indicators, useful diagnostics, and correlated client/backend telemetry.
Deliver accessible, responsive, secure applications with meaningful tests covering critical workflows, concurrency, and recovery.
Use AI agents effectively, contribute to architectural decisions, mentor engineers, and support production systems.

Required Experience

Computer science fundamentals and first-principles reasoning: strong understanding of concurrency, networking, and distributed systems, with the ability to explain tradeoffs and turn designs into production software.
Full-stack delivery: experience building complex, stateful applications across clients and services. Hands-on backend experience, with Go/Rust proficiency or demonstrated ability to become productive quickly.
Front-end engineering: strong React, TypeScript, and browser fundamentals, including asynchronous behavior, component architecture, state synchronization, performance, and accessibility.
Real-time reliability: experience with persistent connections, concurrent sessions, state ownership, event ordering, idempotency, reconnects, and partial failures.
Integration design: experience with APIs, event-driven interfaces, modular applications, authentication and authorization, and working knowledge of databases and caching.
Observability and quality: ability to investigate issues across browser, network, and service boundaries using logs, metrics, traces, and automated tests.
Cloud delivery: experience with automated build and deployment pipelines, containers, and working familiarity with Kubernetes.
Collaboration and ownership: ability to clarify ambiguous requirements, coordinate across teams, and own software through production operation.

Agentic AI Development

Prior hands-on experience with coding agents is required, along with the ability to rapidly deepen that capability.
Work prompt-first, providing clear requirements, codebase context, architectural constraints, and verification criteria.
Choose the right approach for the task: AI pair programming, delegated implementation, multiple agents, or rapid prototyping and spikes.
Guide agents through implementation and testing, critically evaluate their output, and rework prototypes into production-grade designs.
Own the correctness, security, maintainability, and performance of delivered software, following company policies for AI use.

Preferred Experience

Contact-center or other real-time communications applications, including voice and digital interaction workflows.
WebRTC and browser media integration, including diagnostics for jitter, packet loss, and latency.
Multi-instance coordination, Citrix environments, desktop extensions, client SDKs, or CRM integrations such as Salesforce.
Production Go or Rust; WebSockets, SSE, NATS, or comparable messaging technologies.
OpenTelemetry, AKS/GKE, and on-premises deployments.

Education

Bachelor degree or equivalent experience in Computer Science or Engineering

Pay Transparency

The pay range for this opportunity is from $134,925 to $180,000 + benefits. This range represents the anticipated low and high end of the salary plus bonus for this position. Actual total compensation will vary and is based on factors such as a candidate’s qualifications, skills, and competencies.

Sponsorship and Equal Opportunity

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location.

This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

Apply on careers.avaya.com About employer

More about this job

Skills

React
TypeScript
Go
Rust
Computer science
Kubernetes
Microsoft Azure
Industrial software
Communication skills
Analyse issues
Collaboration
Salesforce

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Work requirements

Jobs in the United States