Community-Based Support Manager

Summary

The MissionWe are looking for a visionary leader to bridge the gap between service delivery and life-changing outcomes. As our Community-Based Support (CBS) Manager, you will oversee our team of Mentors and spearhead our Community and Employment initiatives. You won't just be managing schedules; you will be coaching a team to help our clients find belonging, purpose, and professional fulfillment.The Three Pillars of Your RoleYou will oversee a comprehensive suite of services designed to foster independence:Respite & Mentorship: Overseeing in-home and community-based mentors to ensure high-quality care, safety, and meaningful engagement for families. Community Networking: Guiding mentors to successfully integrate clients into local social circles, clubs, and civic life. Supported Employment: Developing partnerships with local businesses, supervising job coaches, and ensuring clients find - and keep - meaningful competitive employment.Key Responsibilities1. Team Leadership & MentorshipRecruit, train, and supervise a team of Community Support Mentors.Conduct regular "shadow shifts" to provide real-time coaching and quality assurance.Manage scheduling to ensure a perfect match between mentor personality and client needs.2. Supported Employment OversightJob Development: Actively network with local employers to identify inclusive job opportunities.Vocational Strategy: Work with clients to identify their strengths and career goals.Retention Support: Oversee job coaching to ensure long-term success for both the employee and the employer.3. Program OperationsEnsure all documentation meets regulatory standards and reflects client progress.Act as the primary point of contact for families, providing updates and troubleshooting challenges.Facilitate monthly team meetings to share best practices and "wins."Who You AreAn Experienced Advocate: You have 3+ years of experience in disability services, social work, or vocational rehabilitation.A Natural Leader: You know how to motivate a remote team and keep morale high.A Relationship Builder: You're comfortable walking into a local business to pitch the benefits of inclusive hiring.Organized & Strategic: You can balance the "big picture" of program growth with the fine details of daily scheduling and compliance.The Essentials:Bachelor's Degree in Social Work, Psychology, Business, or a related field (preferred).Experience with Supported Employment (SE) models and job coaching.Valid Driver's License and a reliable vehicle.Strong proficiency in digital tools (scheduling software, CRM, or case management systems).Why Lead With Us?Autonomy: We trust your expertise. You'll have the freedom to shape the program and the team.Growth: As we expand our employment services, you will be at the forefront of that department's development.Impact: You get to see the ripple effect of your work-from a mentor finding their stride to a client landing their first paycheck.

Responsibilities

The MissionWe are looking for a visionary leader to bridge the gap between service delivery and life-changing outcomes.