VIP Desk Assistant Manager

Assistant Manager

Pay Range: $23 - $25 per hour

Must be flexible with availability, may include weekends and evenings

Responsibilities:

• Assist in managing the staff - supporting, guiding, and training
• Support as needed to answer incoming calls, email requests and online booking requests
• Reconfirm future reservations with clients
• Build rapport with clients by becoming knowledgable about their account, special needs and preferences
• Responsible for continuously monitoring all incoming reservation channels and answering all inquiries about the company, service, rates and travel time
• Handles reservations for affiliate work and farms orders to affiliate network
• Monitors the status of national rides to ensure clients are receiving excellent customer service form our affiliate network.
• Identifies and resolves any problems with incoming orders. Escalates as needed.
• Proactively and professionally handles customer service complaints and escalates issues as appropriate to respective department heads.
• Accurately helps build client profiles and accounts by informing accounting of new account information obtained from client calls.
• Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details, and securing and sending new trips.
• Responsible for checking all work at the end of shift.

Benefits:

• Offer Medical, Dental & Vision Coverage
• 401k Plan
• Referral Bonus Program