Jobs in the United States

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Added 1 min ago
Night Auditor
Blue Lake Casino
Blue Lake, CA
Other duties as assigned by management, including any supervisor, manager, or executive.
Added 1 min ago
UU
Weigh Up Operator NV
Unicity USA Inc
Las Vegas, NV
- $18 to $27 USD / hour
Troubleshooting: Perform minor equipment troubleshooting and report major repair needs to the Production Manager.
Added 1 min ago
Manager, US Data Operations
CSL Behring L.L.C.
United States
The Manager, Data Operations is responsible for the end-to-end onboarding, integration, and operational management of US commercial data assets. This role plays a critical leadership…
Added 3 mins ago
HR Partner, Human Resources
Amazon.com Services LLC
Rossford, OH
…standard work execution, relationship-building, and timely issue resolution. With a visible presence across site operations, you'll foster team culture, support engagement, and coach…
Added 4 mins ago
Restaurant Assistant General Manager
Noodles & Company
Golden Valley, MN
…and community we serve. We are hiring an Assistant General Manager to lead, coach, and work alongside our teams to deliver great food and welcoming guest…
Added 4 mins ago
Restaurant General Manager
Noodles & Company
Chanhassen, MN
…member, guest, and community we serve. We are hiring a General Manager to lead, coach, and work alongside our teams to deliver exceptional guest…
Added 5 mins ago
Senior Platform Engineer, MCP & Connectors
Procore Technologies, Inc.
TX
You will report to the Senior Manager, AI & Atlassian Engineering and will be based in our Austin, TX office with a hybrid work schedule.
Added 5 mins ago
Project Manager, MEP
Webcor Construction, LP
Los Angeles, CA
The Project Manager is responsible for managing and ensuring site and office safety and has an advanced knowledge of the day-to-day execution for their assigned project(s) including…
Added 5 mins ago
Administrative Assistant - Schiller Park, IL
Encore Global
Schiller Park, IL
…position reports to either the Director, Event Technology, or the Manager, EIS…
Added 6 mins ago
HC
Employee Relations Manager
Harris County
Houston, TX
- $53.26 to $79.88 USD / hour
The Employee Relations Manager formulates partnerships with various County departments by providing day-to-day guidance on leave administration, performance management, grievances,…
Added 6 mins ago
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Senior Systems Software Engineer
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
…and observability for effective debugging, ensuring review by manager and/or lead throughout the…
Added 7 mins ago
TF
Mgr, Engineering - Identity Governance and Administration
Thrivent Financial for Lutherans
Remote, United States
- $139,455 to $188,676 USD / year
The Engineering Manager for Identity Governance and Administration leads a team of experienced engineers responsible for Thrivent’s IGA products and services. This leader establishes team…
Added 7 mins ago
T
Project Manager (Credit Union) ()Remote)
TEKsystems
Seattle, WA
- $65 to $75 USD / hour
OverviewWe are seeking a highly organized Project Manager to support a large-scale enterprise Data Program. This individual will provideproject coordination and governance support, helping…
Added 7 mins ago
T
Desktop Support Technician
TEKsystems
Marlborough, MA
- $22 to $29 USD / hour
…Active Directory / Azure AD user account administration via AD Manager Plus Assist with permission and access troubleshooting across enterprise…
Added 8 mins ago
Construction Materials Testing Field Manager
Olsson
Tempe, AZ
As a Construction Materials Testing (CMT) Field Manager, you will provide overall technical expertise as part of the team by leading quality assurance/quality control, developing scope of…
Added 10 mins ago
Territory Manager
US Foods
Bensenville, IL
Join Our Team as a Territory Manager – Where Passion Meets Opportunity!
Added 11 mins ago
Bakery Bench Hand
Festival Foods
Baraboo, WI
Job Title: Bakery Bench HandReports To: Bakery Department Manager
Added 12 mins ago
Teller
First Commonwealth Bank
Hollidaysburg, PA
…to ask for your customers’ business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Teller, you can change people’s…
Added 12 mins ago
Quality Manager
Leggett & Platt
Grand Rapids, MI
So, what will you be doing as a Quality Manager?
Added 12 mins ago
TO
Technology Support Aide
Town of Marana
Marana, AZ
- $18 USD / hour
…3-1-3(B), and the current Salary Schedule implemented by the Town Manager, the position of Technology Support Aide is defined as a temporary position. Temporary positions are at-will…
Added 12 mins ago
Principal Client Success Manager, Payer
Veradigm LLC
Remote, United States
The Principal Client Success Manager (CSM) serves as a senior strategic advisor to Veradigm’s most complex and high-impact clients, representing the voice of the client within Veradigm and…
Added 12 mins ago
Team/Crew Leader
Sonic
Kansas City, MO
Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
Added 12 mins ago
TP
Medical Affairs Associate
The Planet Group
Santa Moni, CA
- $34 to $36.72 USD / hour
May assist in the review of study-related and essential start-up documents, as delegated by the study manager, including clinical protocols, informed consent forms, investigator brochures,…
Added 13 mins ago
Employee Relations & Ethics Manager
CAI Cox Automotive Corp Svcs., LLC
Remote, United States
Cox Automotive is currently looking for an Employee Relations & Ethics Manager to join our team. Atlanta, Georgia is the preferred location for this role, which follows a hybrid work…
Added 13 mins ago
P
Property Manager
PrideStaff
San Marcos, CA
- $25 to $26 USD / hour
PrideStaff is seeking an experienced Property Manager in San Marcos, Ca. This is a full time, long term opportunity. Interested in this position? Give us a call at (760) 438-0161.

Autodesk

Senior Manager, Support Operations

Remote, United States

For U.S.-based roles, we expect a starting base salary between $93,000 and $166,980.

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Job details

Pay: For U.S.-based roles, we expect a starting base salary between $93,000 and $166,980.
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Requisition ID #

26WD101648

Position Overview At Autodesk, we empower innovators to design and make a better world. Our Education offerings help students, educators, and academic institutions around the globe access the tools and technology they need to develop skills, unlock creativity, and prepare for the careers of tomorrow.

We are seeking an experienced, customer-focused Support Operations Manager to lead our Autodesk Education Support team and drive operational excellence across our global education support experience.

In this role, you will lead and develop a high-performing team of support specialists, optimize operational processes, and partner across the organization to deliver seamless, scalable, and effective customer support. You will play a critical role in supporting the ongoing evolution of Autodesk's Education offerings, including platform transitions, process improvements, and customer experience initiatives.

The ideal candidate is a collaborative, data-driven leader who thrives in a dynamic environment, embraces change, and brings a continuous improvement mindset. You are passionate about developing people, solving complex problems, and translating customer insights into meaningful business outcomes.

Guided by Autodesk's One ORBIT values, you will foster a culture of accountability, innovation, trust, and collaboration while helping ensure our global education community receives exceptional support.

Responsibilities

Lead, coach, and develop a team of Education Support specialists, fostering a high-performance, inclusive, and customer-focused environment
Establish clear performance expectations, provide ongoing feedback, and support employee development and career growth
Build a culture of accountability, collaboration, continuous learning, and operational excellence
Empower team members to take ownership of challenges, make informed decisions, and deliver effective customer solutions
Ensure appropriate staffing, workload distribution, and resource planning to meet evolving business and customer needs
Develop, implement, and continuously improve workflows, processes, and operational standards that enable consistent, efficient, and scalable support for Autodesk's global education community
Establish and maintain meaningful operational dashboards and reporting to monitor service performance, identify trends, and inform business decisions
Define, track, and report progress against quarterly and annual objectives and key results (OKRs), operational KPIs, and customer experience metrics
Monitor daily support operations, case volumes, service levels, and team capacity to ensure customer expectations and business commitments are met
Identify operational inefficiencies, anticipate potential challenges, and implement sustainable, data-driven improvements
Lead the resolution of complex operational issues and escalations, ensuring timely communication, accountability, and appropriate follow-through
Champion the needs of students, educators, and academic institutions by ensuring customer feedback and insights inform operational priorities
Analyze customer satisfaction (CSAT), customer effort (CES), and support trends to identify opportunities to improve the overall education support experience
Partner with internal stakeholders to reduce customer friction, improve resolution effectiveness, and create more intuitive support experiences
Support the successful transition and evolution of Autodesk Education offerings, helping customers navigate changes while maintaining service quality and customer confidence
Promote innovative, scalable solutions that improve customer outcomes and operational efficiency
Build strong partnerships with Global Product Support, Education business teams, Product, Engineering, and other key stakeholders to align operational priorities with broader business objectives
Collaborate with Global Product Support to monitor third-party support vendor performance, service quality, and operational effectiveness
Provide transparent, actionable reporting and recommendations to stakeholders and leadership
Develop and deliver training, documentation, and knowledge-sharing initiatives to enable consistent support experiences across internal and extended support teams
Influence strategic and tactical decisions by combining operational expertise, customer insights, and data-driven recommendations
Proactively identify dependencies, communicate risks, and drive alignment across teams to achieve shared outcomes
Lead operational readiness and change management efforts associated with evolving products, platforms, tools, and business processes
Navigate ambiguity and competing priorities with sound judgment, adaptability, and a solutions-oriented mindset
Evaluate opportunities to simplify processes, introduce automation, and improve operational scalability
Balance immediate operational needs with longer-term strategic initiatives, ensuring effective execution and measurable results
Encourage thoughtful experimentation, continuous improvement, and constructive feedback to help the organization evolve

Minimum Qualifications

Bachelor's degree or equivalent practical experience
7+ years of experience in Support Operations, Customer Support, Customer Experience, or a related operational leadership function
4+ years of people management experience, including coaching, performance management, and team development
Experience supporting software products, SaaS platforms, or subscription-based services
Demonstrated experience managing operational performance, service delivery, KPIs, and continuous improvement initiatives
Proficiency with support and operational tools such as Salesforce, Jira, Microsoft Excel, or comparable platforms
Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
Experience collaborating with cross-functional stakeholders and influencing outcomes across teams
Excellent written, verbal, and interpersonal communication skills

Preferred Qualifications

Experience managing global or distributed customer support teams, including third-party vendors or outsourced support operations
Experience leading operational transformations, process optimization, or change management initiatives
Familiarity with Agile methodologies, SaaS delivery models, and subscription lifecycle support
Experience developing operational dashboards, reporting frameworks, and performance improvement plans
Understanding of customer experience metrics, including CSAT, CES, service levels, and resolution performance
Demonstrated ability to manage complex initiatives, balance competing priorities, and deliver results in a fast-paced environment
Strong stakeholder management skills, including the ability to influence without direct authority
Experience supporting education technology, academic institutions, or large-scale customer communities
A continuous improvement mindset with an interest in leveraging automation, emerging technologies, and innovative approaches to improve support operations

Learn More

About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $93,000 and $166,980. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification.

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More about this job

Skills

Tutor students
Customer service
Customer experience
Customer insight
Collaboration
Monitor customer service
Communication skills
Reporting
Leadership
Provide training
Documentation
Change management
Business processes
Adaptability
Process improvement
Team leadership
Coaching
Performance management
Team building
Salesforce
Jira
Microsoft Excel
Problem solving
Agile
Stakeholder management

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