Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Senior Engineering Project Manager
GE Aviation Systems LLC
United States
The DTS Senior Engineering Project Manager will be responsible for forming and managing development teams for avionics products, overseeing project execution through all life cycle phases,…
Added 2 mins ago
Product Management Associate
Fiserv Solutions LLC
NY
Draft PRDs (Product Requirement Documents) and clear user stories for engineering teams.
Added 2 mins ago
Technical Product Manager - Treasury & Commercial Banking
Fiserv Solutions LLC
Alpharetta, GA
Bachelor's degree or higher in Computer Science, Management Information Systems, Software Engineering, Finance or a related technical field or equivalent combination of education, related…
Added 2 mins ago
Program Manager
C2 Alaska, LLC
San Antonio, TX
The Program Manager - Subject Matter Expert RF serves as a senior advisor to AFRL/RFGW for the establishment, growth, and execution of urgent Offensive Cyber Operations (OCO) capabilities,…
Added 3 mins ago
Staff Associate | Construction Materials Testing (CMT)
BUNNELL LAMMONS ENGINEERING
Fletcher, NC
Utilize engineering software and tools for design, modeling, and data analysis (e.g., AutoCAD, Civil 3D, GeoStudio, gINT, Tablogs).
Added 3 mins ago
Civil Engineering Manager
RRC Power and Energy
Remote, United States
RRC is seeking a talented Civil Engineering Manager to help us build the future of U.S. energy production from our Austin/Round Rock Texas office. RRC is a multi-disciplinary engineering…
Added 4 mins ago
Associate Project Manager
RethinkFirst
Remote, United States
This position will work closely with the Senior Product Manager, engineering, QA, customer support, billing operations, and other internal stakeholders to manage product requirements,…
Added 4 mins ago
Assistant Engineering Manager
Breckenridge Grand Vacations
Breckenridge, CO
…Sharing Smiles with every Owner, Guest, and coworker. As our Engineering Assistant Manager at the Grand Timber Lodge, you will be the cornerstone of this mission, ensuring the comfort,…
Added 5 mins ago
Clinical Associate
St Jude Medical S C Inc
CA
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 6 mins ago
Pharmacy Systems Technician I
WellDyne
Lakeland, FL
Perform Tier II troubleshooting and resolution for all Pharmacy related issues relating to hardware, software, network and communications.
Added 6 mins ago
IG
Remote Technical Project Manager - Network Planning III
Insight Global
Remote, United States
- From $67.58 USD / hour
Insight Global is seeking an experienced Technical Project Manager – Network Planning III to support a large-scale Legacy Decommissioning program. This individual will manage complex…
Added 6 mins ago
Horticulture Technician
North Carolina Agricultural and Technical State University
NC
…mower, tiller, weed eater, etc.) as well as basic computer software for recordkeeping and financial analysis (EXCEL). Ability to lift at least 50 lbs and work in inclement…
Added 7 mins ago
Design Engineer
Kinetic Infrastructure Group Website
Baton Rouge, LA
Magnolia River is an industry leader in engineering, inspection, GIS, software, and consulting solutions. With the backing of Warren Equity Partners, our reach extends across 40 states,…
Added 7 mins ago
Design Engineer
Kinetic Infrastructure Group Website
Baton Rouge, LA
Magnolia River is an industry leader in engineering, inspection, GIS, software, and consulting solutions. With the backing of Warren Equity Partners, our reach extends across 40 states,…
Added 7 mins ago
Engineering Intern - AAT
Austal USA Advanced Technologies, Inc.
United States
REPORTS TO: Sr Department Manager - Engineering
Added 8 mins ago
Senior Project/Product Manager - Business Transformation (Contract, Remote)
INFUSE
Boca Raton, FL
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine…
Added 8 mins ago
Technical Account Manager, Federal
Altana
D.C. or Brooklyn, NY · Brooklyn, NY · Washington, DC
We are seeking a Technical Account Manager to lead the deployment of a large-scale software solution within a federal agency. This role goes beyond traditional program management: you’ll…
Added 8 mins ago
Assistant Project Manager
Blythe Development Co
Charlotte, NC
The Assistant Project Manager supports the planning and delivery of site-development and civil construction projects valued from $2 million to $25 million. Working with project managers,…
Added 9 mins ago
Project Manager
Hitachi Global
Holland, MI
…across North America, Europe, and Asia. Join us as a Project Manager in Holland, MI as we work together to bring innovative automation solutions to…
Added 12 mins ago
Quality Manager I
Sundt
Tempe, AZ · Lukeville, AZ
The Quality Manager is responsible for establishing and maintaining the quality management system for construction or industrial projects to ensure compliance with contractual requirements,…
Added 12 mins ago
Quality Manager I
Sundt
Tempe, AZ · Phoenix, AZ
The Quality Manager is responsible for establishing and maintaining the quality management system for construction or industrial projects to ensure compliance with contractual requirements,…
Added 12 mins ago
TA
Biomechanics Intern
Tread Athletics
Charlotte, NC
- $1,000 USD / month
Troubleshoot and correct data processing errors within Qualisys Track Manager (QTM), reprocess affected sessions, and ensure accurate database integration.
Added 12 mins ago
Staff Software Engineer
Neumo Holdings LLC
VA · Waite Park, RI · TX · OH · IL
The Staff Engineer reports to a Software Engineering Manager on the Records platform. The manager leads people and delivery, and the Staff Engineer leads on technical depth and direction.
Added 12 mins ago
Sr. Software Engineer
Neumo Holdings LLC
Decorah, IA · VA · IL · CA · AL
The Senior Software Engineer reports to a Software Engineering Manager on the Records platform.
Added 13 mins ago
Customer Success Champion (2nd & 3rd shift)
Mujin
Suwanee, GA
Communicate regularly with manager and team regarding recurring issues and customer concerns

Autodesk

Senior Manager, Support Operations

Remote, United States

For U.S.-based roles, we expect a starting base salary between $93,000 and $166,980.

Apply About employer

Applications open in a new tab.

Job details

Pay: For U.S.-based roles, we expect a starting base salary between $93,000 and $166,980.
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Requisition ID #

26WD101648

Position Overview At Autodesk, we empower innovators to design and make a better world. Our Education offerings help students, educators, and academic institutions around the globe access the tools and technology they need to develop skills, unlock creativity, and prepare for the careers of tomorrow.

We are seeking an experienced, customer-focused Support Operations Manager to lead our Autodesk Education Support team and drive operational excellence across our global education support experience.

In this role, you will lead and develop a high-performing team of support specialists, optimize operational processes, and partner across the organization to deliver seamless, scalable, and effective customer support. You will play a critical role in supporting the ongoing evolution of Autodesk's Education offerings, including platform transitions, process improvements, and customer experience initiatives.

The ideal candidate is a collaborative, data-driven leader who thrives in a dynamic environment, embraces change, and brings a continuous improvement mindset. You are passionate about developing people, solving complex problems, and translating customer insights into meaningful business outcomes.

Guided by Autodesk's One ORBIT values, you will foster a culture of accountability, innovation, trust, and collaboration while helping ensure our global education community receives exceptional support.

Responsibilities

Lead, coach, and develop a team of Education Support specialists, fostering a high-performance, inclusive, and customer-focused environment
Establish clear performance expectations, provide ongoing feedback, and support employee development and career growth
Build a culture of accountability, collaboration, continuous learning, and operational excellence
Empower team members to take ownership of challenges, make informed decisions, and deliver effective customer solutions
Ensure appropriate staffing, workload distribution, and resource planning to meet evolving business and customer needs
Develop, implement, and continuously improve workflows, processes, and operational standards that enable consistent, efficient, and scalable support for Autodesk's global education community
Establish and maintain meaningful operational dashboards and reporting to monitor service performance, identify trends, and inform business decisions
Define, track, and report progress against quarterly and annual objectives and key results (OKRs), operational KPIs, and customer experience metrics
Monitor daily support operations, case volumes, service levels, and team capacity to ensure customer expectations and business commitments are met
Identify operational inefficiencies, anticipate potential challenges, and implement sustainable, data-driven improvements
Lead the resolution of complex operational issues and escalations, ensuring timely communication, accountability, and appropriate follow-through
Champion the needs of students, educators, and academic institutions by ensuring customer feedback and insights inform operational priorities
Analyze customer satisfaction (CSAT), customer effort (CES), and support trends to identify opportunities to improve the overall education support experience
Partner with internal stakeholders to reduce customer friction, improve resolution effectiveness, and create more intuitive support experiences
Support the successful transition and evolution of Autodesk Education offerings, helping customers navigate changes while maintaining service quality and customer confidence
Promote innovative, scalable solutions that improve customer outcomes and operational efficiency
Build strong partnerships with Global Product Support, Education business teams, Product, Engineering, and other key stakeholders to align operational priorities with broader business objectives
Collaborate with Global Product Support to monitor third-party support vendor performance, service quality, and operational effectiveness
Provide transparent, actionable reporting and recommendations to stakeholders and leadership
Develop and deliver training, documentation, and knowledge-sharing initiatives to enable consistent support experiences across internal and extended support teams
Influence strategic and tactical decisions by combining operational expertise, customer insights, and data-driven recommendations
Proactively identify dependencies, communicate risks, and drive alignment across teams to achieve shared outcomes
Lead operational readiness and change management efforts associated with evolving products, platforms, tools, and business processes
Navigate ambiguity and competing priorities with sound judgment, adaptability, and a solutions-oriented mindset
Evaluate opportunities to simplify processes, introduce automation, and improve operational scalability
Balance immediate operational needs with longer-term strategic initiatives, ensuring effective execution and measurable results
Encourage thoughtful experimentation, continuous improvement, and constructive feedback to help the organization evolve

Minimum Qualifications

Bachelor's degree or equivalent practical experience
7+ years of experience in Support Operations, Customer Support, Customer Experience, or a related operational leadership function
4+ years of people management experience, including coaching, performance management, and team development
Experience supporting software products, SaaS platforms, or subscription-based services
Demonstrated experience managing operational performance, service delivery, KPIs, and continuous improvement initiatives
Proficiency with support and operational tools such as Salesforce, Jira, Microsoft Excel, or comparable platforms
Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights
Experience collaborating with cross-functional stakeholders and influencing outcomes across teams
Excellent written, verbal, and interpersonal communication skills

Preferred Qualifications

Experience managing global or distributed customer support teams, including third-party vendors or outsourced support operations
Experience leading operational transformations, process optimization, or change management initiatives
Familiarity with Agile methodologies, SaaS delivery models, and subscription lifecycle support
Experience developing operational dashboards, reporting frameworks, and performance improvement plans
Understanding of customer experience metrics, including CSAT, CES, service levels, and resolution performance
Demonstrated ability to manage complex initiatives, balance competing priorities, and deliver results in a fast-paced environment
Strong stakeholder management skills, including the ability to influence without direct authority
Experience supporting education technology, academic institutions, or large-scale customer communities
A continuous improvement mindset with an interest in leveraging automation, emerging technologies, and innovative approaches to improve support operations

Learn More

About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $93,000 and $166,980. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification.

Apply About employer

More about this job

Skills

Tutor students
Customer service
Customer experience
Customer insight
Collaboration
Monitor customer service
Communication skills
Reporting
Leadership
Provide training
Documentation
Change management
Business processes
Adaptability
Process improvement
Team leadership
Coaching
Performance management
Team building
Salesforce
Jira
Microsoft Excel
Problem solving
Agile
Stakeholder management

Report this job