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Project Manager - Transmission & Distribution (St. Louis or Columbus)
Burns & McDonnell
Saint Louis, MO
- $145,000 to $210,000 USD / year
…Transmission & Distribution global practice is looking for a Project Manager in our St. Louis or Columbus offices to manage transmission projects. An entrepreneurial spirit and strong…
Added 1 min ago
Product Marketing Manager
Meta
Harrisburg, PA
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 1 min ago
Digital Program Manager
Datavant
Harrisburg, PA
Participate in special projects and strategic initiatives that support the growth and success of our digital products and programs.
Added 1 min ago
Net Zero Manager, Supplier Clean Energy
Meta
Harrisburg, PA
Meta's Net Zero team drives Net Zero strategy, programs and engagement across the company and with our partners. We seek an experienced teammate to lead supplier clean electricity…
Added 1 min ago
Sourcing manager
JLL
Harrisburg, PA
Added 1 min ago
C
Product Manager – Retirement Services
Cognizant
Harrisburg, PA
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 1 min ago
TL
Consulting Analyst - Argus Advisory
TransUnion LLC
White Plains, NY
- $62,000 to $90,000 USD / year
…value of data and analytics to allocate and align resources to strategic objectives, manage and mitigate risk (default, fraud, funding and compliance), and optimize financial objectives.…
Added 1 min ago
Manager of Construction Loan Servicing - Pittsburgh, PA
First National Bank
Pittsburgh, PA
Added 1 min ago
Program Project Manager - Transmission & Distribution (Kansas City)
Burns & McDonnell
Kansas City, MO
The Project Manager will lead and motivate a team in the day-to-day management of project safety, quality, schedule, cost control, contracts, risk, suppliers, proposals, estimates,…
Added 2 mins ago
Project Manager – NPI
PCI Pharma Services
Philadelphia, PA
Serve as the primary day-to-day operational contact for assigned clients during active project execution, escalating strategic or relationship-level issues to the Program Manager.
Added 4 mins ago
Manager, QMS
Baxter Healthcare Corporation
Round Lake, IL
As the Quality Management System (QMS) Program Leader, you will oversee a portfolio of quality system programs that are essential to maintaining product quality, regulatory compliance, and…
Added 5 mins ago
EE
Compliance Manager (Hybrid) Baltimore or Bethesda, MD.
ERES1 Enterprise Residential LLC
Baltimore, MD
- $70,000 to $93,754 USD / year
The Compliance Manager provides strategic oversight of a portfolio of affordable housing communities and ensures adherence to all regulatory requirements while minimizing compliance risk.
Added 6 mins ago
Solar Section Manager - Project Controls
Burns & McDonnell
Kansas City, MO
The Project Controls Section Manager is responsible for the managerial direction and leadership of the section and resources within the construction global practice. This includes…
Added 6 mins ago
Solar Section Manager - Project Controls
Burns & McDonnell
Saint Louis, MO
The Project Controls Section Manager is responsible for the managerial direction and leadership of the section and resources within the construction global practice. This includes…
Added 7 mins ago
MR
Senior Manager, Trade Planning & Deployment
Marshall Retail Group
Las Vegas, NV
- $105,000 to $115,000 USD / year
…development, implementation support, execution visibility, and post program review. The Senior Manager connects Commercial, Planning, Marketing, Operations, and other Store Support Center…
Added 10 mins ago
B&
Project Manager - Water (Multiple Locations)
Burns & McDonnell
Saint Louis, MO
- $130,000 to $325,000 USD / year
Description The Project Manager will lead and motivate a team in the day-to-day management of project safety, quality, schedule, cost control, contracts, risk, suppliers, proposals,…
Added 14 mins ago
Construction Quality Manager - Electrical & Instrumentation
Burns & McDonnell
Kansas City, MO
The Construction Quality Manager - Electrical & Instrumentation (E&I) is responsible for providing leadership, direction, and oversight of the electrical and instrumentation aspects of the…
Added 16 mins ago
Customer Success Program Manager
Autodesk
Remote, United States
The Customer Success (CS) Principal Program Manager leads complex, cross-functional programs that translate CS strategic priorities into measurable customer and business outcomes.
Added 18 mins ago
Senior ONW NAM Repower Projects Director
GE Vernova International LLC
United States
…Onshore Wind business. Through modernization and life-extension programs, we help customers increase asset value, boost fleet performance, and extend turbine…
Added 20 mins ago
Director of Events
University of Puget Sound
WA
The Director of Events serves as the strategic leader and operational manager for university-wide events, driving institutional reputation, donor engagement, and campus community building.…
Added 21 mins ago
IT Security Manager
Panasonic North America
Kansas City, MO
As an Information Security Management (ISM) Manager, you will lead the strategy, governance, and operational execution of PECNA's modern information security program in a 24/7 manufacturing…
Added 21 mins ago
Manager, PMO
Converge Technology Solutions
United States
Lead complex or strategic customer programs and provide hands-on leadership for high-impact engagements as needed.
Added 22 mins ago
Sr. Manager, Clinical Management, Early Phase: Immunology/Auto-immune
Otsuka America Pharmaceutical Inc.
Jefferson City, MO
- Participate in program-level risk mitigation strategies and collaborate with ESPs on study-level risk mitigation and management activities.
Added 26 mins ago
Pipeline Client Service Manager/Project Manager
Kennedy/Jenks Consulting
Virginia Beach, VA
…analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects from planning through construction. KJ is at the forefront of developing…
Added 26 mins ago
Pipeline Client Service Manager/Project Manager
Kennedy/Jenks Consulting
Richmond, VA
…analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects from planning through construction. KJ is at the forefront of developing…

Autodesk

Customer Success Program Manager

Remote, United States

For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710.

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Job details

Pay: For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710.
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Requisition ID #

26WD101584

Customer Success Principal Program Manager

The Customer Success (CS) Principal Program Manager leads complex, cross-functional programs that translate CS strategic priorities into measurable customer and business outcomes.

Position Overview The Customer Success Principal Program Manager performs activities that enable the CS team to operate at a higher level of performance by optimizing how and when the team engages with customers to prevent and mitigate risk to revenue as well as find opportunities for growth in our existing customer base.

The role establishes clear program strategy, governance, roadmaps and decision-making, aligns stakeholders across functions, and drives sustainable operational change. Through evidence-based prioritisation, risk management and benefits realisation, the role strengthens how CS delivers customer value, adoption, retention and growth.

This role will report to the Senior Manager, Success Delivery Practice within CS Business Excellence organisation. This is a global role supporting multiple segments and regions. It has no direct reports and leads through influence.

Responsibilities

Program strategy and governance: Design and lead complex programs spanning multiple workstreams, functions or strategic priorities. Define objectives, scope, outcomes, ownership, decision rights, governance and success measures aligned to CS and company goals.
Customer engagement models: Design, test and evolve CS coverage and segmentation models, playbooks, and digital and high-touch engagement approaches. Align CSM capacity to customer risk and growth opportunity.
Portfolio and roadmap management: Develop and maintain integrated program roadmaps; assess strategic value, customer impact, dependencies, risk and capacity; make trade-offs transparent and align leaders on sequencing, investment and priorities.
Cross-functional leadership and change: Lead cross-functional delivery without relying on formal authority. Secure sponsorship, align stakeholders, manage resistance and build readiness, adoption and sustained changes in ways of working.
Executive influence and communication: Lead executive governance forums, communicate concise decision-oriented narratives, surface options and recommendations, and secure timely decisions on complex or sensitive issues.
Risk, issue and escalation management: Anticipate systemic risks and cross-program dependencies; analyse root causes and downstream impacts; establish mitigations, contingencies and timely executive escalations.
Business outcomes and financial acumen: Define measurable customer and business outcomes using CS metrics such as retention, churn, renewals, health scores, adoption and time-to-value. Identify baselines, targets and benefits and build credible value cases, evaluating costs and resource trade-offs, and tracking benefits beyond delivery milestones.
Data, insights and performance: Integrate relevant program, customer and business data to identify trends, performance drivers, risks and opportunities. Challenge weak assumptions and translate evidence into decisions and actions.
Methodologies and operating practices: Apply fit-for-purpose program methods, standards, tools and operating rhythms. Improve cross-functional processes and balance scalable standards with legitimate local or segment needs.
AI and automation: Design and apply responsible AI-enabled and automated workflows to improve program planning, coordination, insight, reporting and execution; establish human validation and measure resulting quality or productivity improvements.
Continuous improvement and domain expertise: Use deep CS lifecycle and operating-model knowledge to diagnose systemic problems, test solutions, scale successful approaches and embed measurable improvements. Share reusable practices and coach colleagues.

Minimum Qualifications

Bachelor’s degree or equivalent relevant professional experience.
8+ years of experience leading complex, cross-functional programs or strategic initiatives, including 4+ years in Customer Success, customer lifecycle management, or a related post-sale, customer-facing role within a SaaS or subscription-based business.
Demonstrated ability to influence senior stakeholders, facilitate executive decision-making and lead teams without direct authority.
Experience in program governance, integrated roadmaps, prioritization, dependency management and risk escalation.
Ability to build outcome measures, value cases and evidence-based recommendations using business and financial data.
Strong written communication, executive presentation, facilitation and analytical problem-solving skills.
Experience leading organizational change and embedding new operating practices; proficiency with modern program-management, reporting and collaboration tools.

Preferred Qualifications

Experience in Customer Success, customer lifecycle management, SaaS or a related customer-facing operating environment.
Experience with portfolio planning, operational excellence, process redesign or management consulting.
Experience using analytics, automation and responsible AI to improve program delivery and organisational effectiveness.
Experience developing reusable program standards, coaching peers or contributing to enterprise-wide practices.

Learn More

About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification.

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