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Department Manager
C&S Companies
Syracuse, NY
…within the Civil & Infrastructure Service Group. The Department Manager provides leadership and operational oversight for the department, with accountability for employee performance and…
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AR Representative
Penn Medicine
Philadelphia, PA
…monies from third party payers. The AR Rep assists the practice manager and providers in maintaining a patient/customer focus, supports the delivery of highest quality care, shares a…
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District Sales Manager - Bone Health - Philadelphia, PA
Amgen
Philadelphia, PA
…serve patients, we are actively searching for a District Sales Manager to deliver on this commitment to…
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Small Business Specialist II, (Philadelphia, PA)
TD Bank
Philadelphia, PA
…bank. This role assigns Customer to the proper TD Relationship Manager (RMLM, SB Specialist, Store Manager) based on the results of the customer…
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Paid Media Manager, Hybrid
EAB
Philadelphia, PA
- $70,000 to $80,000 USD / year
Hybrid is seeking an experienced, strategic, and results-driven Paid Media Manager to join our growing Digital team. This role is ideal for a paid media professional who enjoys balancing…
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Branch Manager Mainline PA District
Wells Fargo
BRYN MAWR, PA · CONSHOHOCKEN, PA · HAVERFORD, PA · KING OF PRUSSIA, PA · PAOLI, PA · WYNNEWOOD, PA · PHILADELPHIA, PA · WAYNE, PA · PLYMOUTH MEETING, PA · MALVERN, PA · DEVON, PA · BALA CYNWYD, PA
As a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary…
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Branch Manager - Metro Philadelphia District
Wells Fargo
PHILADELPHIA, PA
As a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary…
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Area Sales Manager - Philadelphia, PA - Ottava Surgical Robotics
J&J Family of Companies
Philadelphia, PA
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
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PM
Targeted Case Manager (Fulltime/Days/Travel Required)
Penn Medicine
Philadelphia, PA
- Full-time
…substance abuse issues and/or homelessness. The Targeted Case Manager assists participants with linking with services, monitoring of service delivery, gaining access to services, assessment…
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Bed Manager- FT Evenings- Hospital of the University of Pennsylvania
Penn Medicine
Philadelphia, PA
In collaboration with Bed Manager RN, the Bed Manager facilitates emergent transfers from physician offices, external facilities and within Penn Medicine (e.g., Emergency Room, Operating…
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Patient Services Associate
Penn Medicine
Philadelphia, PA
…and assists in meeting or exceeding patient satisfaction and financial/operational…
Added just now
PM
Targeted Case Manager (Fulltime/Days/Travel Required)
Penn Medicine
Philadelphia, PA
- Full-time
…substance abuse issues and/or homelessness. The Targeted Case Manager assists participants with linking with services, monitoring of service delivery, gaining access to services, assessment…
Added just now
Director Business Performance Finance Operations
PCI Pharma Services
Philadelphia, PA
The Director leads the specialist team, including the Senior Manager, NPI & Strategic Initiatives, deploys resources against enterprise priorities and partners closely with Segment Finance…
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Project Manager – NPI
PCI Pharma Services
Philadelphia, PA
Monitor project scope against awarded work and identify potential scope changes, escalating to the Program Manager with supporting documentation for financial review.
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Manager, Airport Customer Experience Administration
American Airlines
Philadelphia, PA
5+ years of business, operational, and financial background with experience in assessing manpower needs, administering bids, along with a good understanding of staffing models or relevant…
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Medical Assistant
Penn Medicine
Philadelphia, PA
The Medical Assistant (MA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and…
Added 1 min ago
Technical Supervisor - FT 1st Shift Endocrinology Lab at HUP
Penn Medicine
Philadelphia, PA
…evaluate and recommend technical methods based on clinical and financial parameters; ensure that written and approved technical procedures and documentation are maintained for each…
Added 1 min ago
Scranton, PA - District Event Marketing Manager
Leaffilter
Scranton, PA
…Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and…
Added 1 min ago
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Operations - Process Manager - Sr
Eliassen Group
Harrisburg, PA
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 2 mins ago
Technical Program Manager
PACCAR
Lewisville, TX
PACCAR Global Powertrain is hiring a Technical Program Manager. This position is based in Lewisville, TX.
Added 3 mins ago
Manager, QMS
Baxter Healthcare Corporation
Round Lake, IL
As the Quality Management System (QMS) Program Leader, you will oversee a portfolio of quality system programs that are essential to maintaining product quality, regulatory compliance, and…
Added 3 mins ago
EE
Compliance Manager (Hybrid) Baltimore or Bethesda, MD.
ERES1 Enterprise Residential LLC
Baltimore, MD
- $70,000 to $93,754 USD / year
The Compliance Manager provides strategic oversight of a portfolio of affordable housing communities and ensures adherence to all regulatory requirements while minimizing compliance risk.
Added 3 mins ago
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Property Manager-Harper House, Columbia, MD
ERES1 Enterprise Residential LLC
Columbia, MD
- $61,127 to $76,700 USD / year
…and associate engagement, operational efficiency, and strong financial…
Added 4 mins ago
Case Manager II
Tarzana Treatment Centers, Inc
Woodland Hills, CA
Facilitates discharge-planning efforts, commencing at time of admission on all assigned patients, including areas of housing, employment, medical psychiatric, financial, aftercare, etc.
Added 4 mins ago
Inventory Planner - Rejuvenation
Williams-Sonoma
Portland, OR
A wellness program that supports your physical, financial and emotional health

Autodesk

Customer Success Program Manager

Remote, United States

For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710.

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Job details

Pay: For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710.
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Requisition ID #

26WD101584

Customer Success Principal Program Manager

The Customer Success (CS) Principal Program Manager leads complex, cross-functional programs that translate CS strategic priorities into measurable customer and business outcomes.

Position Overview The Customer Success Principal Program Manager performs activities that enable the CS team to operate at a higher level of performance by optimizing how and when the team engages with customers to prevent and mitigate risk to revenue as well as find opportunities for growth in our existing customer base.

The role establishes clear program strategy, governance, roadmaps and decision-making, aligns stakeholders across functions, and drives sustainable operational change. Through evidence-based prioritisation, risk management and benefits realisation, the role strengthens how CS delivers customer value, adoption, retention and growth.

This role will report to the Senior Manager, Success Delivery Practice within CS Business Excellence organisation. This is a global role supporting multiple segments and regions. It has no direct reports and leads through influence.

Responsibilities

Program strategy and governance: Design and lead complex programs spanning multiple workstreams, functions or strategic priorities. Define objectives, scope, outcomes, ownership, decision rights, governance and success measures aligned to CS and company goals.
Customer engagement models: Design, test and evolve CS coverage and segmentation models, playbooks, and digital and high-touch engagement approaches. Align CSM capacity to customer risk and growth opportunity.
Portfolio and roadmap management: Develop and maintain integrated program roadmaps; assess strategic value, customer impact, dependencies, risk and capacity; make trade-offs transparent and align leaders on sequencing, investment and priorities.
Cross-functional leadership and change: Lead cross-functional delivery without relying on formal authority. Secure sponsorship, align stakeholders, manage resistance and build readiness, adoption and sustained changes in ways of working.
Executive influence and communication: Lead executive governance forums, communicate concise decision-oriented narratives, surface options and recommendations, and secure timely decisions on complex or sensitive issues.
Risk, issue and escalation management: Anticipate systemic risks and cross-program dependencies; analyse root causes and downstream impacts; establish mitigations, contingencies and timely executive escalations.
Business outcomes and financial acumen: Define measurable customer and business outcomes using CS metrics such as retention, churn, renewals, health scores, adoption and time-to-value. Identify baselines, targets and benefits and build credible value cases, evaluating costs and resource trade-offs, and tracking benefits beyond delivery milestones.
Data, insights and performance: Integrate relevant program, customer and business data to identify trends, performance drivers, risks and opportunities. Challenge weak assumptions and translate evidence into decisions and actions.
Methodologies and operating practices: Apply fit-for-purpose program methods, standards, tools and operating rhythms. Improve cross-functional processes and balance scalable standards with legitimate local or segment needs.
AI and automation: Design and apply responsible AI-enabled and automated workflows to improve program planning, coordination, insight, reporting and execution; establish human validation and measure resulting quality or productivity improvements.
Continuous improvement and domain expertise: Use deep CS lifecycle and operating-model knowledge to diagnose systemic problems, test solutions, scale successful approaches and embed measurable improvements. Share reusable practices and coach colleagues.

Minimum Qualifications

Bachelor’s degree or equivalent relevant professional experience.
8+ years of experience leading complex, cross-functional programs or strategic initiatives, including 4+ years in Customer Success, customer lifecycle management, or a related post-sale, customer-facing role within a SaaS or subscription-based business.
Demonstrated ability to influence senior stakeholders, facilitate executive decision-making and lead teams without direct authority.
Experience in program governance, integrated roadmaps, prioritization, dependency management and risk escalation.
Ability to build outcome measures, value cases and evidence-based recommendations using business and financial data.
Strong written communication, executive presentation, facilitation and analytical problem-solving skills.
Experience leading organizational change and embedding new operating practices; proficiency with modern program-management, reporting and collaboration tools.

Preferred Qualifications

Experience in Customer Success, customer lifecycle management, SaaS or a related customer-facing operating environment.
Experience with portfolio planning, operational excellence, process redesign or management consulting.
Experience using analytics, automation and responsible AI to improve program delivery and organisational effectiveness.
Experience developing reusable program standards, coaching peers or contributing to enterprise-wide practices.

Learn More

About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification.

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