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Sr Technical Project/Program Manager
Eliassen Group
Harrisburg, PA
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 2 mins ago
Manager, QMS
Baxter Healthcare Corporation
Round Lake, IL
As the Quality Management System (QMS) Program Leader, you will oversee a portfolio of quality system programs that are essential to maintaining product quality, regulatory compliance, and…
Added 3 mins ago
Sr. CyberArk Implementation Engineer or Architect
Capgemini
Atlanta, GA, GA
…implementation, identify security and operational gaps, and develop a strategic roadmap for utilizing CyberArk capabilities to their fullest…
Added 3 mins ago
EE
Compliance Manager (Hybrid) Baltimore or Bethesda, MD.
ERES1 Enterprise Residential LLC
Baltimore, MD
- $70,000 to $93,754 USD / year
The Compliance Manager provides strategic oversight of a portfolio of affordable housing communities and ensures adherence to all regulatory requirements while minimizing compliance risk.
Added 4 mins ago
Lead Technical Product Manager
Nike
Beaverton, OR
We are seeking a strategic yet hands-on Lead Product Manager who drives the complex and critical data compliant products. You bring a data-driven mindset, strong product execution skills,…
Added 4 mins ago
Solar Section Manager - Project Controls
Burns & McDonnell
Kansas City, MO
The Project Controls Section Manager is responsible for the managerial direction and leadership of the section and resources within the construction global practice. This includes…
Added 4 mins ago
Solar Section Manager - Project Controls
Burns & McDonnell
Saint Louis, MO
The Project Controls Section Manager is responsible for the managerial direction and leadership of the section and resources within the construction global practice. This includes…
Added 5 mins ago
Project Manager - Owner's Engineer Services, Wind Power
Burns & McDonnell
Kansas City, MO
We're seeking a Project Manager or Senior Project Manager to lead the execution of Owner's Engineer services for our client's renewable energy projects, with a specific preference for…
Added 5 mins ago
MR
Senior Manager, Trade Planning & Deployment
Marshall Retail Group
Las Vegas, NV
- $105,000 to $115,000 USD / year
…development, implementation support, execution visibility, and post program review. The Senior Manager connects Commercial, Planning, Marketing, Operations, and other Store Support Center…
Added 6 mins ago
Agronomy OPs Manager
Southern States Cooperative.
Burkeville, VA
Execute a strategic agronomy operations plan that aligns customer service, sales and volume building, inventory management, budgeting and expense control with SSC business and financial…
Added 6 mins ago
Business Development Manager - Global Facilities Architecture (Kansas City)
Burns & McDonnell
Kansas City, MO
The Business Development Manager will develop and implement business development and marketing activities for engineering and construction consulting services. As part of the organizational…
Added 7 mins ago
Project Manager - Pipeline & Facilities
Burns & McDonnell
Saint Louis, MO
…well as the future vision of the organization. The Project Manager will be at the forefront of continued business…
Added 8 mins ago
Right of Way Project Manager (Chesterfield, MO | Columbus, OH | Akron, OH)
Burns & McDonnell
Saint Louis, MO
Description Burns & McDonnell is seeking a full-time Project Manager for Right of Way projects in the Midwest, including Missouri, Illinois, Indiana, Ohio, and Kentucky. This individual…
Added 10 mins ago
SM
Financial Analyst
Santa Margarita Water District
Rancho Santa Margarita, CA
- $55.21 to $76.11 USD / hour
…financial planning, budgeting, forecasting, reporting, and strategic decision-making. The Financial Analyst will develop complex financial models, evaluate financial performance, support…
Added 10 mins ago
B&
Business Development Manager - Environmental Services (Multiple Locations)
Burns & McDonnell
Saint Louis, MO
- $120,000 to $350,000 USD / year
The ENS Sales Team Business Development Manager role is the visionary in proactive, action-oriented sales for all ENS services (engineering and construction) as well as the appropriate…
Added 10 mins ago
B&
Business Development Manager - Environmental Services (Multiple Locations)
Burns & McDonnell
Kansas City, MO
- $120,000 to $350,000 USD / year
The ENS Sales Team Business Development Manager role is the visionary in proactive, action-oriented sales for all ENS services (engineering and construction) as well as the appropriate…
Added 12 mins ago
Air Quality & Noise Department Manager - Environmental Services (Kansas City)
Burns & McDonnell
Kansas City, MO
The Air Quality & Noise Department Manager is responsible for the managerial direction and leadership of the Air Quality & Noise practice located onsite in the Kansas City office. This…
Added 13 mins ago
M&A Strategy & Governance Manager
Deloitte
Saint Louis, MO
…strategies, Day 1 plans, and future-state goals to maximize value in complex market conditions. As a Deloitte Manager in M&A I&D, you will lead and deliver small engagements or components…
Added 14 mins ago
Principal-Project Mgmt
Uniti
AL
Uniti Fiber is seeking a Principal Project Manager, Sales Operations to support strategic initiatives across our Sales, Marketing, and Business Intelligence teams. Reporting to the Sr.…
Added 14 mins ago
Customer Success Program Manager
Autodesk
Remote, United States
The Customer Success (CS) Principal Program Manager leads complex, cross-functional programs that translate CS strategic priorities into measurable customer and business outcomes.
Added 14 mins ago
Microsoft D365 F&O SCM Manager
Deloitte
Saint Louis, MO
We work with clients to solve their most complex and strategic operational challenges. Our team spans the supply chain from procurement to manufacturing and all through connecting the…
Added 14 mins ago
Microsoft D365 F&O SCM Manager
Deloitte
Kansas City, MO
We work with clients to solve their most complex and strategic operational challenges. Our team spans the supply chain from procurement to manufacturing and all through connecting the…
Added 15 mins ago
M&A Financial Due Diligence Manager
Deloitte
Kansas City, MO
As a Manager focused on financial due diligence, you will lead and contribute to engagements advising clients primarily on financial and accounting considerations associated with a wide…
Added 15 mins ago
M&A Financial Due Diligence Manager
Deloitte
Saint Louis, MO
As a Manager focused on financial due diligence, you will lead and contribute to engagements advising clients primarily on financial and accounting considerations associated with a wide…
Added 15 mins ago
Organization Workforce & Change Manager
Deloitte
Kansas City, MO
Our Managers within Organization, Workforce and Change support clients in solving complex business and workforce challenges through structured analysis, stakeholder collaboration, and…

Autodesk

Customer Success Program Manager

Remote, United States

For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710.

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Job details

Pay: For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710.
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Requisition ID #

26WD101584

Customer Success Principal Program Manager

The Customer Success (CS) Principal Program Manager leads complex, cross-functional programs that translate CS strategic priorities into measurable customer and business outcomes.

Position Overview The Customer Success Principal Program Manager performs activities that enable the CS team to operate at a higher level of performance by optimizing how and when the team engages with customers to prevent and mitigate risk to revenue as well as find opportunities for growth in our existing customer base.

The role establishes clear program strategy, governance, roadmaps and decision-making, aligns stakeholders across functions, and drives sustainable operational change. Through evidence-based prioritisation, risk management and benefits realisation, the role strengthens how CS delivers customer value, adoption, retention and growth.

This role will report to the Senior Manager, Success Delivery Practice within CS Business Excellence organisation. This is a global role supporting multiple segments and regions. It has no direct reports and leads through influence.

Responsibilities

Program strategy and governance: Design and lead complex programs spanning multiple workstreams, functions or strategic priorities. Define objectives, scope, outcomes, ownership, decision rights, governance and success measures aligned to CS and company goals.
Customer engagement models: Design, test and evolve CS coverage and segmentation models, playbooks, and digital and high-touch engagement approaches. Align CSM capacity to customer risk and growth opportunity.
Portfolio and roadmap management: Develop and maintain integrated program roadmaps; assess strategic value, customer impact, dependencies, risk and capacity; make trade-offs transparent and align leaders on sequencing, investment and priorities.
Cross-functional leadership and change: Lead cross-functional delivery without relying on formal authority. Secure sponsorship, align stakeholders, manage resistance and build readiness, adoption and sustained changes in ways of working.
Executive influence and communication: Lead executive governance forums, communicate concise decision-oriented narratives, surface options and recommendations, and secure timely decisions on complex or sensitive issues.
Risk, issue and escalation management: Anticipate systemic risks and cross-program dependencies; analyse root causes and downstream impacts; establish mitigations, contingencies and timely executive escalations.
Business outcomes and financial acumen: Define measurable customer and business outcomes using CS metrics such as retention, churn, renewals, health scores, adoption and time-to-value. Identify baselines, targets and benefits and build credible value cases, evaluating costs and resource trade-offs, and tracking benefits beyond delivery milestones.
Data, insights and performance: Integrate relevant program, customer and business data to identify trends, performance drivers, risks and opportunities. Challenge weak assumptions and translate evidence into decisions and actions.
Methodologies and operating practices: Apply fit-for-purpose program methods, standards, tools and operating rhythms. Improve cross-functional processes and balance scalable standards with legitimate local or segment needs.
AI and automation: Design and apply responsible AI-enabled and automated workflows to improve program planning, coordination, insight, reporting and execution; establish human validation and measure resulting quality or productivity improvements.
Continuous improvement and domain expertise: Use deep CS lifecycle and operating-model knowledge to diagnose systemic problems, test solutions, scale successful approaches and embed measurable improvements. Share reusable practices and coach colleagues.

Minimum Qualifications

Bachelor’s degree or equivalent relevant professional experience.
8+ years of experience leading complex, cross-functional programs or strategic initiatives, including 4+ years in Customer Success, customer lifecycle management, or a related post-sale, customer-facing role within a SaaS or subscription-based business.
Demonstrated ability to influence senior stakeholders, facilitate executive decision-making and lead teams without direct authority.
Experience in program governance, integrated roadmaps, prioritization, dependency management and risk escalation.
Ability to build outcome measures, value cases and evidence-based recommendations using business and financial data.
Strong written communication, executive presentation, facilitation and analytical problem-solving skills.
Experience leading organizational change and embedding new operating practices; proficiency with modern program-management, reporting and collaboration tools.

Preferred Qualifications

Experience in Customer Success, customer lifecycle management, SaaS or a related customer-facing operating environment.
Experience with portfolio planning, operational excellence, process redesign or management consulting.
Experience using analytics, automation and responsible AI to improve program delivery and organisational effectiveness.
Experience developing reusable program standards, coaching peers or contributing to enterprise-wide practices.

Learn More

About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $102,000 and $182,710. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification.

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