Customer Success Manager, Forma

Job Requisition ID #

26WD102013

Position Overview We’re looking for a strategic Forma Customer Success Manager (CSM) to support our Emerging Business / Mid-Market segment, high-growth customers with significant expansion potential. In this role, you will act as a trusted advisor, helping customers achieve their business outcomes while driving adoption, retention, and long-term growth.

Customer Success Manager (CSM), Autodesk Forma/Construction: Focuses on onboarding new customers, accelerating time to value, and ensuring adoption of FormaCloud. This is a strategic role at scale, combining data-driven insights, proactive engagement, and targeted relationship management to maximize impact across a broad portfolio.

Responsibilities

Strategic Customer Partnership:

• Develop a deep understanding of customer goals, priorities, and success criteria
• Create and execute success plans aligned to customer business outcomes
• Act as a trusted advisor, guiding customers on best practices and long-term strategy

Scaled Engagement with Strategic Focus:

• Manage a portfolio of mid-market/emerging customers using a hybrid of tech-touch and targeted high-value interactions
• Prioritize accounts based on growth potential, risk, and strategic importance

Adoption & Value Realization:

• Drive meaningful product adoption tied to customer KPIs and business outcomes
• Use data and insights to deliver proactive, outcome-oriented recommendations

Growth & Expansion:

• Identify and influence expansion opportunities within accounts
• Contribute to pipeline through strategic account planning

Retention & Risk Mitigation:

• Monitor customer health and engagement signals to proactively mitigate churn risk
• Lead renewal strategies for key accounts within the segment

Voice of the Customer:

• Synthesize trends and insights from the emerging/mid-market segment
• Influence Product, Marketing, and Go-To-Market strategies

Minimum Qualifications

• Have 5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar)
• Have a 4-year degree or equivalent experience
• Can travel up to 25% for in-person customer engagements and internal meetings
• Have the intellectual curiosity to continually learn about your customers, their industry, their competitive landscape, and Autodesk’s offerings
• Have capacity for running discovery discussions, with the ability to learn and understand the AEC (Architecture, Engineering, and Construction) industry - one of the largest, and most complex industries out there
• Are resilient as your customers’ and Autodesk’s priorities evolve
• Are passionate about solving customer problems and make decisions with a customer-first mindset
• Take accountability for value delivery within your book of business to ensure customers maximize their ROI with Autodesk
• Build strong rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment
• Address conflict and misalignment constructively, prioritizing solutions and relationships
• Demonstrate executive presence and excellent communication skills, and can articulate complex ideas with clarity to diverse audiences
• Can interpret difficult situations and help provide solutions for resolution
• Are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating cross functionally with sales to ensure renewals and identify expansion opportunities

Learn More

About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $75,600 and $135,520. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification.