Scheduling Coordinator

Job Description – Scheduling Coordinator

Job Summary

This position is geared to support our administrative team and encourage communication with Behavior Technicians. The Scheduling Coordinator will work with ABC clinical teams, human resources and directors to coordinate staffing and scheduling of ABA services. Main functions of this position include organizing the availability of clients and staff and providing flexible reports on employee and client cases conflicting with ABC's model and contract fulfillment. This position reports to the Billing Manager and Director of Operations.

Specific Duties & Responsibilities:

• ‪Schedule client and staff schedules through our Scheduling Platform
• Manage Scheduling Emails on a daily basis
• Assistance with internal compliance audits & projects
• Identify trends related to employee performance and report to supervisor and conduct standard coachings with employees as needed
• Track and manage Cancellations, Time Changes, and Time Off in Scheduling Software
• Audit and drive results for utilization of authorizations
• Track and audit Employee & Client Hours
• Coordinate coverage as needed and additional hours for holidays and summer breaks
• Schedule makeup sessions and work to reroute staff
• Troubleshoot and problem solve various scheduling discrepancies
• Update and audit labels in Scheduling Software
• Conduct multiple monthly and weekly reports, and create new reports on as needed basis for various performance and company goal tracking
• Regularly audit company documents and spreadsheets for quality assurance
• Review employee session notes daily for insurance compliance
• Report any timesheet discrepancies to the Payroll & Billing Departments as needed
• Answer employee calls in a timely manner and redirect to the appropriate departments as needed
• Additional responsibilities as dictated by Supervisor and ABC Leadership

Qualifications & Skills

• Familiarity with Google Apps for Work email, document sharing, Google Drive
• Experience in Word, Excel and PowerPoint
• Ability to work with PC computers
• Skilled in multitasking and problem solving
• Excellent communication and interpersonal skills
• Ability to work in a fast paced environment
• Organized and detailed oriented

Benefits

• Full time hours offered
• No Scheduling Experience Necessary
• Health Dental & Vision Benefits offered
• Paid Time off and flexible schedule
• 401k Retirement Savings Program
• Modern and health-conscious work space

Salary or Wage Commensurate with Experience