Developer Support Engineer I

Who we are

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver https://aurora.tech will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech http://aurora.tech or follow us on LinkedIn https://www.linkedin.com/company/auroradriver.

What we are looking for

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all.

We’re searching for a Developer Support Engineer 1 to join Aurora’s Developer Support team, reporting to the Developer Support Team Lead. Developer Support is the first place Aurora’s engineers go when a build won’t pass, a tool won’t authenticate, or they need access to get their work done, and we fix the underlying causes so the same problems don’t come back. As our engineering organization grows, we’re hiring an early-career engineer who wants hands-on experience across a modern engineering stack (CI/CD, cloud infrastructure, identity and access, and AI developer tools) and the chance to ship real code from day one.

In this role you will

• Help engineers get unblocked across builds and CI, source control, cloud access, authentication, virtual development environments, and AI coding tools
• Triage incoming support requests, resolve what you can, and hand off clearly to the owning team when an issue needs a deeper fix
• Grant and manage access through infrastructure-as-code and peer-reviewed changes rather than manual configuration
• Spot patterns across requests, raise emerging incidents early, and help communicate them to affected engineers
• Build scripts, command-line tools, documentation, and AI-powered automation that cut repeat requests and manual work

Required qualifications

• 0–2 years of experience in technical support, IT or systems administration, DevOps, SRE, or a related role; internships and co-ops count
• Working proficiency with Linux
• Experience with Git and GitHub workflows, including branches, pull requests, and resolving merge conflicts
• Experience writing Python or Bash scripts to automate tasks
• Experience troubleshooting technical issues by reading logs, reproducing problems, and isolating root causes

Desirable qualifications

• Experience supporting engineers as internal customers, or with developer tools, build systems, or a large monorepo
• Experience with a CI/CD system such as GitHub Actions, Buildkite, or Jenkins, or a build system such as Bazel
• Experience with infrastructure-as-code (especially Terraform), cloud IAM (AWS), SSO and identity providers, or Go
• Experience writing documentation or runbooks, building self-service tools, or using AI coding assistants

For roles based in Pittsburgh, PA: The salary range for this position is $88,000 - $132,000 per year.

Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Working at Aurora

At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together - all without any jerks.

We believe in-person work increases collaboration, empathy, and our ability to lead effectively. As a result, Aurorans are expected to work from the office at least 3 days per week, with some roles requiring more frequent in-office presence, up to 5 days per week, based on operational needs.

Our Careers page https://aurora.tech/careers provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom https://aurora.tech/newsroom.

Our commitment to safety

At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.

Our commitment to inclusion

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.