Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
OS
Senior Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey has an exciting opportunity for a Senior Program Manager providing support to Portfolio Acquisiton Executive for Nuclear Command, Control, Communications (NC3) Sustainment Division…
Added just now
VU
Lead Software Engineer - IBM z/OS - Connex Advantage Clearing and Settlement
Visa USA Inc
Denver, CO
- $40,123 USD / year
Direct and support new client implementations on the IBM z/OS390 platform, ensuring seamless integration and deployment.
Added 1 min ago
NI
Electro-Optical Engineer
NLIGHT Inc
Longmont, CO
- $31,533 USD / year
…to not only problem-solve and align systems during a system integration but also to grow to coordinate execution of multi-disciplinary teams through GitLab-based planning tools. EO…
Added 8 mins ago
Value Stream Manager
GTI Fabrication
Wilmington, NC
…skids for our customers and perform mechanical and electrical integration in-house, delivering a true turn-key product to our customers. Our scope spans Engineering, prototype builds,…
Added 30 mins ago
T
Customer Experience Manager
TEKsystems
Bethpage, NY
- $50 to $65 USD / hour
…operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and…
Added 30 mins ago
Medicare Segment Manager
Excellus BlueCross BlueShield
Rochester, NY
· Ensures cross functional integration of strategies with key internal areas including, but not limited to Marketing, Operational Excellence, Population Health Engagement, Finance, Provider
Added 31 mins ago
AE
Senior Manager, Digital Product Management – Digital Wallets, Product Enablement
American Express
New York, NY
- $123,000 to $215,250 USD / year
The Global Merchant & Network Services (GMNS) Product organization is seeking a Senior Manager, Digital Product Management to join our Digital Wallets team and help shape the future of…
Added 31 mins ago
Space Management Coordinator
NYU Langone Medical Center
New York, NY
…of newly acquired and leased sites, and assisting in drawing integration to Space Planning + Managements IWMS/CAFM system. The Space Management Coordinator will have a dotted reporting line…
Added 31 mins ago
NL
Sr. Epic Analyst II - OpTime & Anesthesia (Certification required)
NYU Langone Medical Center
New York, NY
- $121,792.21 to $155,000 USD / year
Begins to work with the Manager/Director to provide input into task assignment and scheduling of duties.
Added 31 mins ago
Medical Office Services Manager - Silverdale WA
Kaiser Permanente
Silverdale, WA
MEDICAL OFFICE SERVICES MANAGER I, AMBULATORY (HEALTHCARE) - SILVERDALE WA! **
Added 56 mins ago
NI
Program Manager
NLIGHT Inc
Longmont, CO
- $31,533 USD / year
We are seeking an experienced Program Manager to lead the planning, execution, and delivery of complex Department of Defense (DoD) programs. The Program Manager will oversee program scope,…
Added 59 mins ago
Senior Talent Development Consultant
Western & Southern Financial Group
CINCINNATI, OH
…associates. Primary responsibilities include needs assessment, program design and development, stand-up training and program evaluation/measurement. Provides research, consulting and…
Added 1 hour ago
Senior Manager, Industrials & Manufacturing
dss+
Remote, United States
As a Senior Manager within our Industrials & Manufacturing team, you will play a key role in delivering transformational results for clients while contributing to the growth of our…
Added 1 hour ago
T
Tools And Automation Engineer
TEKsystems
Broomfield, CO
- $138,700 to $190,700 USD / year
Experience with relational database design and integration.
Added 1 hour ago
Customer Success Manager
Mimecast
Denver, CO
Customer Value Manager - Remote role based in the USA About Mimecast The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine…
Added 1 hour ago
Software Program Manager
USU RESEARCH FOUNDATION
DENVER, CO
…an experienced and detail-oriented advanced career Software Program Manager to lead the development and sustainment of complex software systems supporting satellite ground operations in our…
Added 1 hour ago
Enterprise Architecture Mission Engineer
USU RESEARCH FOUNDATION
DENVER, CO
…Capabilities office (SpRCO) and Space Systems Command (SSC) Combined Program Office (CPO). The successful applicant will be responsible for assisting SpRCO and CPO to develop national level…
Added 1 hour ago
Configuration Management Analyst (Job 1510)
DLH
North Charleston, SC
…science, research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the…
Added 1 hour ago
Director AI Ecosystem Partnerships
GoDaddy
United States
This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office…
Added 1 hour ago
KS
Sr. Manager, Technology Transfer & Site Eng
Kelly Services
Orangeburg, NY
- $170,000 USD / year
Sr. Manager, Technology Transfer & Site Engineering Readiness
Added 1 hour ago
KS
Sr. Manager, Technology Transfer & Site Eng
Kelly Services
Orangeburg, NY
- $170,000 USD / year
Sr. Manager, Technology Transfer & Site Engineering Readiness
Added 2 hours ago
FB
Management Trainee
Fulton Bank
Lancaster, PA
- $25.5 USD / hour
Under moderate supervision from the MT Program Manager and/or Rotation Manager, the Trainee is responsible for observing policies and procedures to acquire a working knowledge of all…
Added 2 hours ago
Design Release Engineer - Exhaust & Boosting
General Motors
Warren, MI
· Establish and release designs/components to meet program performance and timing requirements, conform to best practices and implements design changes as required.
Added 2 hours ago
Manufacturing Engineer - Press & Automation
General Motors
Warren, MI
Partner with controls engineering, IT, suppliers, and plant teams to define requirements and support system integration
Added 2 hours ago
Simulation Lead Engineer (GPSSC)
General Motors
Warren, MI
…mentoring of engineers conducting safety simulation for a major program and for developing integration solutions to meet vehicle…

Auris Health Inc. Legal Entity

Technical Support Manager - Robotics

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Customer Service

Job Category:

People Leader

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Santa Clara, California, United States of America

Job Description:

Johnson & Johnson MedTech is recruiting for a Technical Support Manager within the Robotic Technical Support organization, located in the Eastern Timezone. Remote work may be considered on a case-by-case basis within the United States.

At Johnson & Johnson Robotics and Digital Solutions, we’re changing the trajectory of health for humanity, using robotics to enhance healthcare providers’ abilities and improve patients’ diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 with the integration of Auris Health, Verb Surgical, C-SATS, and Ethicon. It comprises three key med-tech platforms: Flexible Robotics (MONARCH®), Surgical Robotics (OTTAVA™), and Digital Solutions. Join our collaborative, rapidly growing teams in the San Francisco Bay Area (Redwood City and Santa Clara), Cincinnati, and Seattle. You’ll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals’ skills and improves patient outcomes.

Johnson & Johnson MedTech is developing a robotic surgical platform that will set a new standard for the modern OR and transform the surgical experience. OTTAVA is designed as a multi-specialty soft-tissue surgery robot, activating the benefits of AI/ML, connecting health data inside the operating room and out.

The Technical Support Manager is responsible for leading a team of Robotic Technical Support Engineers who provide remote technical support for robotic medical capital equipment and digital technologies. This role is accountable for delivering exceptional customer experiences, driving operational excellence, being responsible for customer facing technical escalations, and developing a high-performing support team.

This leader partners closely with cross-functional teams to ensure timely issue resolution and continuous improvement. This person is passionate about the customer and makes decisions with that as a priority while fostering a collaborative, accountable, and inclusive team culture.

The successful candidate will lead support operations, establish performance expectations, drive process improvements, and build organizational capability to support business growth and customer success.

Key Responsibilities:

Lead, coach, and develop individuals to build a high-performing, customer-focused team.
Oversee daily technical support operations, ensuring timely resolution of customer inquiries, service requests, and technical issues.
Drive effective management of complex technical escalations and critical customer situations through collaboration with cross-functional partners.
Monitor and improve key performance indicators, including service levels, response times, resolution times, customer satisfaction, and team productivity.
Partner with Engineering, Quality, Regulatory, Clinical, and Service teams to support issue resolution, product improvements, and business objectives.
Establish and maintain support processes, knowledge resources, and operational procedures that improve consistency, efficiency, and compliance.
Support new product introductions, launch readiness activities, and organizational growth initiatives.
Lead workforce planning, scheduling, and resource management activities to meet business demands.
Foster a culture that reflects Johnson & Johnson Credo values and Standards of Leadership.
Present operational updates, performance metrics, risks, and improvement plans to leadership as needed.

Qualifications

Education:

Bachelor's Degree in Engineering, Biomedical Engineering, Information Technology, Healthcare Technology, Business, or a related field.
Advanced degree is preferred.

Experience and Skills:

Required:

A minimum of 6+ years of work experience in Technical Support, Customer Support, Field Service, Product Support, or a related function.
A minimum of 3+ years of people leadership experience leading technical or customer-facing teams.
Experience supporting complex medical devices, capital equipment, healthcare technology, or related products.
Experience leading customer escalations and cross-functional problem-solving efforts.
Experience driving operational improvements using performance metrics and data analysis.

Preferred:

Experience supporting robotic, digital health, or advanced medical technology platforms.
Knowledge of FDA regulations, ISO 13485, and medical device quality systems.
Experience with CRM, service management, and analytics platforms.
Lean, Six Sigma, or other process improvement certifications.

Travel:

Approximately 20% travel domestically (U.S.) needed. This role may require flexibility to work outside of standard business hours, including occasional evenings, extended workdays, weekends, and holiday support as business and customer needs dictate.

The anticipated base pay range for this position is $102,000.00 to $177,100.00 For candidates in the San Francisco Bay Area is $118,000.00 to $203,550.00

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Employees are eligible for the following time off benefits:

Vacation – up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Complex Systems, Customer Escalation, People Leadership, Technical Support

Preferred Skills:

Compliance Management, Customer Alignment, Customer Analytics, Customer Centricity, Customer Experience Management, Customer Support, Customer Support Operations, Customer Support Trends, Developing Others, Emerging Technologies, Fact-Based Decision Making, Inclusive Leadership, Leadership, Process Improvements, Resource Allocation, Service Request Management, Team Management, Technologically Savvy

The anticipated base pay range for this position is :

$102,000.00 to $177,100.00

Additional Description for Pay Transparency:

For candidates in the San Francisco Bay Area is $118,000.00 to $203,550.00

Apply About employer

Report this job