Jobs in the United States

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Director, Call Center Operations
Driven Brands Shared Services LLC
Remote, United States
…organizational placement are to be determined. The role will support enterprise customer care operations across the Driven Brands…
Added 1 min ago
Client Service Associate
Jackson Hewitt - 3561
Watertown, SD
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients,…
Added 1 min ago
Co-op - Agentic AI Developer
Labcorp
Durham, NC
Support the build-out of retrieval augmented generation (RAG) pipelines with vector databases (Pinecone, Weaviate, pgvector, OpenSearch) to ground agent responses in authoritative…
Added 1 min ago
Staff Software Engineer
RealWork
Austin, TX
…with a particular focus on B2B solutions and an iterative, customer-centric approach. As a Staff Software Engineer you’ll lead feature-level implementation from scoping to delivery as…
Added 2 mins ago
Senior Software Development Engineer
Expedia, Inc.
WA
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 5 mins ago
Content Strategist & Writer - Servicing
RPMS RoundPoint Mortgage Servicing
Remote, United States
The Content Strategy & Writer - Servicing will support RoundPoint Mortgage Servicing LLC. The Content Strategy & Writer owns the strategy, development, and ongoing evolution of…
Added 5 mins ago
Contact Center Technical Lead
RPMS RoundPoint Mortgage Servicing
Remote, United States
The Contact Center Technical Lead will support RoundPoint Mortgage Servicing LLC. The Contact Center Technology & Engineering Lead provides technical leadership for the design, development,…
Added 6 mins ago
Patient Care Technician - PCT - Dialysis Preceptor
Fresenius Medical Care
McComb, MS
…determined by state specific guidelines and regulations, to support the delivery of quality patient care as per the standards set forth in the organization Clinical Services Clinical…
Added 7 mins ago
Senior Digital and Growth Marketing Manager
Replicant
United States
At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify…
Added 8 mins ago
Senior Manager - AI Innovation & Research
American Express
New York, NY · NY
…that enable the next generation of AI-powered commerce. From agent wallets and digital identity to emerging payment protocols and new transaction models, this person will explore how…
Added 9 mins ago
AI Full Stack Developer
CACI, INC.-FEDERAL
Dayton, OH
· AI Orchestration Frameworks: Familiarity with frameworks like LangChain or LlamaIndex to accelerate the development of complex AI agent workflows.
Added 9 mins ago
Senior ServiceNow ITMS Developer
CACI, INC.-FEDERAL
Remote, United States
Implement Virtual Agent and chatbot solutions
Added 9 mins ago
NB
Senior Accounts Payable Specialist
NUNA BABY ESSENTIALS INC
Vancouver, WA
- $28.34 to $35.43 USD / hour
…optimization, and scalable workflow design. Serving as a change agent, this individual will identify opportunities to streamline processes, strengthen controls, enhance reporting…
Added 9 mins ago
Sales Agent
AAAAL Alabama Motorists Assoc Inc
Birmingham, AL
…the IBM. Club memberships and insurance products are sold in support of Club growth, profitability and service quality objectives. The Sales Agent Trainee provides information on member…
Added 11 mins ago
Operations Supervisor
United States
…utilization and overall productivity); schedule activities to ensure customer service levels are met; ensure a safe workplace by directing safety programs and discussions; drive a constant…
Added 11 mins ago
JA
Line & Ramp Services Agent
Jet Aviation
Van Nuys, CA
- $21 to $22 USD / hour
…fast-paced, dynamic environment where adaptability, teamwork, and customer focus are…
Added 11 mins ago
Sales Executive - Group Benefits - Mid Market
Nationwide Life and Annuity Insurance Co
GA
Evaluate agent performance and continually recruit new agents
Added 13 mins ago
Sr. Product Manager (Support Copilot)
Palo Alto Networks
Plano, TX
Enablement Strategy: Experience in accelerating support agent activation and efficiency through enhancements in documentation, tooling, process reengineering, and training consumers on…
Added 13 mins ago
Director, AI Platform
Scotiabank
Dallas, TX
o Model and agent monitoring, performance tracking, and drift detection
Added 13 mins ago
Senior Site Reliability Engineer
Proofpoint
Houston, TX · Dallas, TX
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the…
Added 13 mins ago
Sr Software Engineer
Cengage Group
Houston, TX
Partner with colleagues in Portfolio to modernize key editorial support systems
Added 14 mins ago
ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location
EY
Fort Worth, TX · Houston, TX · San Antonio, TX · Dallas, TX · Austin, TX
Familiarity with foundational AI and data architecture concepts, including Model Context Protocol (MCP) and Agent-to-Agent (A2A) protocols for secure and efficient system integrations
Added 14 mins ago
IG
Remote Help Desk Agent - Non-Store Support (NSS)
Insight Global
Austin, TX
- $19 USD / hour
One of Insight Global's Fortune 500 clients is seeking Remote Help Desk Agents to provide 24/7 technical support to non-retail corporate associates. This Help Desk operates around the…
Added 14 mins ago
Procore Product Manager, Worldwide Grocery Stores - Growth & Development
Amazon
Austin, TX
…the platform that thousands of people use to plan, build, and support more than 600 grocery sites and thousands of unique…
Added 16 mins ago
OS
Rental Agent
Ourisman Subaru
Waldorf, MD
- $19 to $20 USD / hour
Ourisman Automotive Group is seeking a customer-focused Rental Agent to join our team. In this role, you will be responsible for managing vehicle rentals while delivering a seamless and…

Aurelian

Forward Deployed Engineer

Seattle, WA, United States

$100,000 to $120,000 USD / year

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Job details

Pay: $100,000 to $120,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT AURELIAN

Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need.

AVA https://www.aurelian.com/ava is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.

CORA https://www.aurelian.com/cora supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch.

The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it.

Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates https://www.nea.com/blog/aurelian-ai-agents-powering-the-911-call-centers-of-the-future and Y Combinator https://www.ycombinator.com/companies/aurelian. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country.

WHY JOIN US:

We’re growing fast - and looking for a Forward Deployed Engineer who is passionate about solving tough problems and making a measurable difference in the future of public safety.

WHAT YOU’LL BE DOING:

Serve as a critical bridge between Aurelian's platform and our customers' legacy systems, ensuring strong and reliable integrations
Travel regularly to customer sites to implement, support, and optimize deployments
Dive deeply into technical challenges and go beyond traditional expectations to ensure our solutions deliver exceptional value
Collaborate closely with cross-functional teams and customer stakeholders, becoming a trusted partner in the field
Troubleshoot, resolve, and proactively identify issues in demanding, real-world environments

WHO WE’RE LOOKING FOR:

Highly motivated and relentless in pursuing solutions, even when faced with complex or ambiguous problems
Eager to go the extra mile to ensure customer success and real-world impact
Willing and able to travel regularly to customer locations as needed
Comfortable with both technical challenges and hands-on, on-site problem-solving
Strong communicator who thrives in fast-paced and evolving environments

Please Note: At this time, we are only open to considering candidates who have already graduated and can start ASAP.

To learn more about what it's like to work at Aurelian, visit our About Us https://www.aurelian.com/about page and follow us on LinkedIn https://www.linkedin.com/company/aureliansystem to stay up to date!

We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity.

Come do the best work of your life and join us in shaping the future of critical technology that truly matters.

FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING:

Comprehensive Medical, Dental, & Vision Insurance
401(k)
Unlimited PTO
Company-wide offsites
Equipment stipend
Relocation assistance
Daily delivered lunches (on us)
Office in Seattle
Start-up Equity