Patient Access Manager

Overview

At Augusta Health, your work matters - and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job - we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential - personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative - which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) - to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Patient Access Manager plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

The manager is responsible for one or more registration teams made up of front-line registration, collections, and other upfront revenue cycle team members. This manager ensures that established patient access/upfront revenue cycle functions are implemented and enforced in all areas. Manages customer satisfaction, including patients, physicians, and other health system departments. Maintains overall operational effectiveness while being aware of regulatory and payer requirements, revenue cycle IT systems and quality registration standards. Develops staff job descriptions along with policies and procedures and executes organizational communication strategies in support of long- and short-term goals. The Manager ensures that a strong, positive, and collaborative culture in respect to patients and all other customers is achieved and an environment of caring and professionalism is maintained. This individual must demonstrate a commitment to the organization’s mission, vision, and values with emphasis on patient and community centeredness.

Work Schedule:

Work is performed during daytime hours. May require oversight of some weekend staff.

Essential Job Duties

• Ensure consistent, standardized, and uniform registration, collection, and other patient access operations across front-end of the revenue cycle.

• Develop and implement policy and procedure to support standardization of patient access services across the system.

• Works with Director to optimize accuracy, productivity, and efficiency in established key performance indicators.

• Ensure training and orientation of new front-end revenue cycle services staff.

• Mentors’ supervisors and coaches team members for performance excellence and promotional/growth opportunities.

• Ensures feedback to AMG leadership of AMG staff performance for consistency across all revenue cycle points-of-entry.

• Acts as registration and insurance resource for AMG leadership.

• Ensures compliance with all regulatory guidelines.

• Develops and implements strategies to improve patient satisfaction and customer service.

• Identify, create, drive and deliver innovative front-end revenue cycle services strategies and tools to generate increased collections in support of financial vitality.

• Act as liaison between AMG practices, urgent care centers and the hospital.

• Complies with and supports department and organization policies and procedures.

• Assumes other duties and responsibilities as assigned.

Required Qualifications

• Education: High School Diploma
• Licensure/Certification: Certified Health Care Access Manager (CHAM) with National Association of Healthcare Access Management (NAHAM)
• Experience:

• Minimum of 5 years’ experience supervising or managing healthcare registration.

• Extensive understanding and experience with health insurances, including government and commercial payers, as well as financial assistance programs

• Previous experience managing staff and responsibilities in multiple sites

• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements.

Preferred Qualifications

• Education: Bachelor's in Healthcare Management, or related field
• Licensure/Certification: CRCR or other certification through Healthcare Financial Management Association (HFMA)
• Experience: None
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

• Knowledge of medical coding

• Solid working knowledge of computer programs and software used in revenue cycle services environment and technical applications

• Proven analytical and process improvement skills, including problem solving and quantitative reasoning, etc.

• Team building and employee engagement skills; ability to lead, mentor, serve as a role model and convey a strong presence and professional image

• Ability to assimilate information and take proactive approach in anticipation of problem prone areas, take decisive action, manage competing priorities in a complex environment, as well as devise creative solutions

• Excellent verbal and written communication skills are essential Strong organizational and coordination abilities are required

About Augusta Health

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center - a 255-bed facility - and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.