Voca CIC DS West, NA CC

About Company:

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global leader in enterprise voice solutions and voice AI innovation. We help organizations unlock the full value of voice, transforming every conversation, whether human or AI, into a strategic asset that drives better business outcomes. Our portfolio spans voice connectivity, unified communications and contact center integration, and next-generation voice AI applications that enhance collaboration, automate workflows, and deliver real-time insights. With over 30 years of global experience and trusted by 65 of the Fortune 100, AudioCodes powers the intelligent enterprise, connecting people, platforms, and data to move business forward.

Certified for leading UCaaS and CCaaS environments, such as Microsoft Teams, Cisco Webex, Zoom and Genesys, our solutions provide universal interoperability that breaks down communication silos and unlocks organizational potential.

What We Offer: Your Benefits at a Glance *

At AudioCodes, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our health and wellness offerings include medical (with an HSA option and company contribution), dental, and company-paid vision insurance, along with a Flexible Spending Account and an Employee Assistance Program.

For your financial security, we provide company-paid basic life insurance (2x salary), short and long-term disability, plus voluntary life insurance, and a 401(k)-retirement plan with company matching.

We also support your work-life balance through generous paid time off (vacation, sick, and floating holidays), a flexible schedule, paid parental leave, and opportunities for professional growth with tuition and travel reimbursement, and an employee referral program. Additionally, we extend medical, dental, and vision benefits to eligible same-sex and opposite-sex domestic partners.

• US Full-time employee's only.

Job Summary:

AudioCodes is seeking a high-performing, results-driven Director of Sales to lead the growth of our Voca CIC business across the North America West region. This role is ideal for a sales professional with a strong background in Contact Center, CCaaS, and/or Conversational AI solutions who thrives on building new business opportunities and driving revenue growth. As the regional sales leader for Voca CIC, you will identify and develop opportunities within existing AudioCodes customers and new enterprise accounts, partner with internal sales teams and channel partners, and serve as a trusted advisor to customers throughout the sales cycle. This is a highly visible role that combines strategic business development, market expertise, and hands-on sales execution.

Responsibilities:

Business Development & Sales Growth

• Drive revenue growth by identifying, developing, and closing new business opportunities across the North America West region.
• Prospect within existing AudioCodes accounts as well as new enterprise customers.
• Personally lead and close strategic opportunities while supporting regional account managers on broader sales initiatives.
• Consistently achieve or exceed quarterly and annual sales targets.

Market Leadership & Expertise

• Develop and maintain deep expertise in the Contact Center as a Service (CCaaS) and Conversational AI markets.
• Serve as the regional subject matter expert, providing guidance to customers, partners, and internal teams.
• Build credibility as a trusted advisor by understanding customer challenges and recommending business-focused solutions.

Pipeline Development

• Create and execute demand-generation and pipeline-building activities independently and in collaboration with channel partners.
• Work closely with the Voca CIC and AudioCodes teams to identify new opportunities and accelerate sales cycles.
• Maintain a healthy sales pipeline and accurate forecasting.

Go-to-Market Strategy

• Contribute ideas and insights to enhance regional go-to-market strategies and sales motions.
• Identify emerging market trends, customer needs, and competitive opportunities to strengthen market positioning.
• Collaborate cross-functionally to improve sales effectiveness and customer engagement.

Qualifications:

• 5+ years of direct sales experience within the Contact Center, CCaaS, Customer Experience (CX), Conversational AI, or related technology markets.
• Strong understanding of Contact Center technologies and customer engagement solutions.
• Proven ability to identify, develop, and close enterprise sales opportunities.
• Consultative sales approach with experience building executive-level customer relationships.
• Excellent communication, presentation, and negotiation skills.
• Demonstrated ability to work effectively across all levels of customer organizations and with diverse stakeholders.

Preferred Qualifications

• Self-motivated, resourceful, and entrepreneurial mindset with a consistent track record of exceeding sales goals.
• Experience supporting enterprise digital transformation initiatives involving IT, Customer Experience, AI, or cloud technologies.
• Strong collaboration skills with the ability to build trust and foster productive partnerships.
• Ability to thrive in a fast-paced, growth-oriented environment and adapt to evolving market needs.