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Audibel

Manager Workshop Territories

Eden Prairie, MN, United States

$64,684 to $84,000 USD / year

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Job details

Pay: $64,684 to $84,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Starkey is hiring a Manager Workshop Territories. This position is responsible for providing overall support of the Workshop Consultation program. Responsible for the Workshop program’s inside team and territory performance, maintaining customer usage of Workshop events within an established region. A collaborative attitude is critical to the success in this position as it will require continued integration with our outside consultant team, inside/outside sales, retail marketing, Starkey owned retail and other Starkey business units.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB RESPONSIBILITIES/RESULTS

General Responsibilities for assigned workshop events:
Assign and supervise all staff for assigned workshop projects (Consultants)
Plan workshop from start to finish aligning customer and company objectives
Collaborate with our marketing team or outside agency to implement effective workshop promotions
Coordinate all workshop operations
Approve all aspects before the workshop
Ensure event is completed smoothly and step up to resolve any problems that may occur
Analyze the workshop’s success and prepare reports

Consultant interaction

Contribute to develop top performing teams and maintain strong focus on A-team player performance and retention as a primary objective
Closely review responsibilities, how to support and increase each person’s efficiencies
Develop, track, score and continually monitor key performance measures
Individual workshop sales events:
Reporting-Track and measure results
Maintain current reporting and develop new protocols for delivering results and scheduling information to sales representatives and managers
Apply roll up information on territory performance key measures to designated Leadership teams
Provide overall support
Prepare items pertaining to departmental needs
Business planning agendas
Monitor objectives stemming from corporate initiatives
Results reporting and forecasting-event usage and product sales
Prepare and deliver regular communication with the outside consultant team
Measure and review per-event performance, continuous monitoring, and discussions with consultants
Schedule and host team meetings, create agendas and brainstorming sessions
Participate in discussions and project development as related to program opportunities and participation
Contribute and assist in onboarding and training in conjunction with the department Director and Manager or appropriate Leadership
Manage customer dispute and resolutions
Assure disputes are resolved in a timely manner and to customers satisfaction
Align resolutions in conjunction with marketing / sales team members
Resolve customer financial discrepancies as attributed to campaign costs, fees paid, or concessions negotiated
Maintain customer experience as a primary business standard within Workshop program
Work to identify cause / effect and processes to avoid future similar instances
Safeguard the company position and define financial impact as related to such decisions and resolutions
Set standards, process, and protocols, validate disputes, and reconcile to satisfaction via detailed documentation
Manage campaign development
Collaborate with sales and marketing department to align strategic goals used in campaign development
B to B & B to C
Develop, train, and grow personal and team knowledge
Test campaigns, monitor outcome and apply to Starkey business agendas
Coach, collaborate with the retail marketing team to better the marketing performance necessary for successful workshop events/results
Other duties/responsibilities as assigned

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

Education
College degree or equivalent business experience
Experience
Experience in Sales, Marketing or Business
2-4 years Office experience or business support preferred

Knowledge / Technical Requirements

Proficiency in Microsoft Office & Adobe programs
Experience with essential communication tools for communication efficiency (IM, SMS, Email, Group Meeting Software, CRM (Salesforce) etc.)

Competencies, Skills & Abilities

Meticulous attention to detail and accuracy in numbers and accounting
Good organizational skills
Attention to detail required
Ability to maintain confidentiality
Ability to work under pressure and meet deadlines
Ability to work well in cross generational team setting
Excellent communication skills in spoken and written platforms
General Business, typing, grammar, computer knowledge

WORK CONTEXT

Working Conditions

Normal office & remote hybrid
Travel as requested / as necessary

Equipment Operation

Standard office equipment

Salary and Other Compensation:

The target rate for this position is between $64,684 to $84,000/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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More about this job

Skills

Sales
Reporting
Scheduling
Leadership
Forecasting
Communication skills
Customer experience
Documentation
Microsoft Office
Salesforce
Attention to detail
Organizational skills
Confidentiality
Cope with pressure
Meet deadlines
Office equipment

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