Jobs in the United States

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Operations Manager
ContainerPort Group, Inc.
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…attentive and goal-oriented person to join our family as an Operations Manager for our growing operations in…
Added 1 min ago
Maintenance Electrician
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This job is primarily responsible for overseeing the day-to-day electrical operations at the assigned location(s) ensuring safe, consistent, efficient and profitable operations.…
Added 1 min ago
SO
OPS OPERATIONS ANALYST Il- 64801668
State of Florida
TALLAHASSEE, FL
- $22 USD / hour
Working Title: OPS OPERATIONS ANALYST Il- 64801668
Added 2 mins ago
CB
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- $160,000 to $175,000 USD / year
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Assistant Manager Production Rockville
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Program Manager
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The Program Manager is responsible for leading assigned programs in alignment with Tenneco program management processes and performance expectations. This leadership role drives…
Added 2 mins ago
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Auberge Collection

Manager on Duty

Aspen, CO, United States

$25 to $27 USD / hour

Apply on jobs.smartrecruiters.com About employer

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Job details

Pay: $25 to $27 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without experiencing Jerome. The targeted compensation wage for this full time year round, non-exempt position is $25-27/hr. The position offers a competitive compensation package presented by Auberge Collection.

Job Description

Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

Maintain Guest Experience Goals
Manage day-to-day operations, ensuring the quality, operational outlines meeting and exceeding the guest expectations on a daily basis
Assist with the overall organization & operation of the Guest Services Department, Concierge Department, Front Desk Department, Call Center, Night Audit.
Oversee the writing of the work schedule based on forecasted hotel occupancy, scheduled events, holidays, etc. Ensure to work with department managers to modify as deemed necessary
Assist in the preparation and conducting of all Front Office sub- department Department Meetings
Ensure all guest complaints or problems are handled immediately, ensuring guest satisfaction. Ensure all managers and supervisors are documenting all service issues utilizing the Guest Incident Report template for communication purposes.
Review Hotel Jerome’s Unifocus Results Daily
Identify service issues, whether or not issues were resolved to guest satisfaction, identify any negative & positive comments, and if agents are mentioned by name. Handle results accordingly with the Rewards program or disciplinary action.
Investigate any unresolved issues by collecting all facts. Work with specific department managers and contact guests via telephone or e-mail to apologize and resolve issues to guest satisfaction.
Document and follow up with any guest or associate Incidents involving: injuries, property damage, or theft with Incident Report template for security and communication purposes.
Document any employee issues as they occur and implement disciplinary action whenever needed.
Adhere to established labor standards and minimize overtime as much as possible.
Continue to update and develop additional standardized operating procedures, job descriptions, and training programs as deemed necessary.
Communicate pertinent guest information to designated departments and personnel.

Qualifications

2+ years hotel reception experience in a 4 or 5-star hotel preferred
Experience in Alice and Opera, or related systems
Bachelor’s Degree in Hospitality Management Preferred
Extensive knowledge of Google Applications including G-mail, Calendar, Tasks, etc.
Must have the ability to move/maneuver in an office standing environment

Benefits Package The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Apply and explore more career opportunities through the Auberge Collection career page. The application deadline for this role is November 30, 2026. However, this position is often required year-round, and it's probable that it will be reposted in the future. Additional Information About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Work requirements

Jobs in the United States