Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!
About the Role
Attentive’s autonomous marketing system is only as smart as the context it can reach. Every system a brand uses (its commerce platform, loyalty program, ticketing system, or point-of-sale) holds signals that help our agents decide what to say, to whom, and when. Integrations provide the data and context that is the fuel for Attentive’s Agent OS.
Today, Attentive builds and maintains most of its integrations ourselves. That model doesn’t scale to the long tail of systems our brands rely on. We’ve rebuilt our integrations platform from the ground up so that any human or agent team can ship integration features in a single day. The first version of this platform will let our internal product teams ship hundreds of integration features in a single quarter.
As the Lead Product Manager, Agentic Integrations Platform, you will turn that foundation into an ecosystem. You’ll expand the platform beyond its product team to two new builder personas: Attentive’s customer-facing teams along with external technology partners who want to build on Attentive. Alongside them, AI agents are a first-class builder persona, and you’ll design for humans and agents working together.
This role requires a deep understanding of user personas and what technical integration use cases they are trying to unlock and how to leverage AI to improve the process and experience.
This hybrid role is based in our New York office, with in-office collaboration Tuesday through Thursday each week.
What You’ll Accomplish
- Take ownership of the AI-native integrations platform and evolve it from its initial concepts into a platform that internal customer-facing teams, external partners, client IT teams and AI agents can use to build and ship integrations themselves
- Define the framework for which integrations Attentive builds and owns versus those we enable other builders to deliver, and hold a clear, opinionated point of view on when it’s in our best interest to own the build.
- Own the quality floor for integrations built on the platform. When platform limitations hold back integration quality, you’ll identify those pain points and prioritize the platform improvements that raise the floor.
- Treat Attentive’s integration PMs as your first customers: understand their needs, translate them into platform capabilities, and make them dramatically more productive as they launch and manage a growing portfolio of integrations.
- Grow the number of supported integrations so that Attentive Agent OS can connect to any system that holds useful context.
Your Expertise
- 5+ years of product management experience, including building platform, integration, or builder-facing products in B2B SaaS.
- Working technical fluency in how two systems connect (APIs, webhooks, data syncs, authentication, and error handling) and a clear understanding of how product and engineering teams have historically worked together to deliver integrations that connect systems seamlessly.
- A strong point of view on how AI agents are changing the way integrations get built. You can tell where agents deliver the first 90% and where the remaining details still need review from a human.
- Experience building for platform users, such as developer platforms, partner ecosystems, app marketplaces, or no-code builders. You enjoy making other builders successful.
- Comfort serving internal product teams as customers, and the judgment to balance their specific requests against the long-term health of the platform.
- Exceptional written communication and structured thinking. Much of this role is defining strategy from a blank page and aligning product, engineering, revenue teams, and partners around it.
What to expect in our Interview Process
We want you to have a clear understanding of what to expect and the opportunity to meet the people you’d work with.
- Recruiter conversation We’ll discuss your experience, what you’re looking for next, and the role’s scope, location and compensation.
- Hiring manager screen You’ll meet with the hiring manager to discuss your experience, approach to product management and the opportunities for this role.
- Take-home case study + Data & Analytics You’ll complete a take-home case study and discuss your approach with the team. You’ll also participate in a Data & Analytics interview focused on how you define metrics and investigate changes in product performance.
- Engineering Collaboration + Product Execution You’ll meet with members of the team to discuss how you partner with engineering, navigate tradeoffs and bring products from idea to execution.
- Executive Interview You’ll meet with an executive leader to discuss your experience, product judgment and approach to driving impact.
Throughout the process, you’ll have opportunities to ask questions and learn more about the team.
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $212,000 - $265,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
