Jobs in the United States

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Quality Engineer
PowerTec Distribution & Motor Control Corporation
Tucson, AZ
PowerTec Distribution & Motor Control Corporation is looking for a Quality Engineer. Incorporated in 1996, PowerTec has evolved into a leading service and equipment provider in the motor…
Added just now
Senior Test Systems Engineer – LabVIEW / HMI / Data Acquisition
Priority Talent Partners
Fenton, MO
Our projects combine mechanical, electrical, controls, instrumentation, and software engineering to solve unique customer problems. As a smaller engineering company, our team members have…
Added just now
Controls Engineer (LabVIEW Specialist)
Priority Talent Partners
Fenton, MO
…problems, delivering high-quality systems, and building lasting customer relationships. As a smaller company, we all wear many hats - and that's exactly what makes working here…
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Project Engineer
Apex Companies
Oak Brook, IL
Apex Companies provide a full-service, cross-solution approach for material handling industry customers, offering expertise in warehouse and industrial facility design, integration of…
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Project Engineer
Apex Companies
Charlotte, NC
Apex Companies provide a full-service, cross-solution approach for material handling industry customers, offering expertise in warehouse and industrial facility design, integration of…
Added just now
Project Engineer
GELOCK
Grand Rapids, MI
Customer Service – We take care of customers.
Added 1 min ago
O
Senior Platform Software Engineer - OCI
Oracle
Bismarck, ND
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 1 min ago
Power Platforms Mid Engineer
Serco
Bismarck, ND
Serco is looking for an experienced and enthusiastic Microsoft Power Platform Engineer capable of understanding technical details across a wide variety of disciplines to join our Maritime…
Added 1 min ago
O
Principal Platform Software Engineer - JOIN OCI NASHVILLE!
Oracle
Bismarck, ND
- $104,500 to $234,600 USD / year
We are seeking a Principal Platform Software Engineer to help shape the architecture, query language, and distributed execution platform behind these capabilities. In this role, you will…
Added 1 min ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Fargo, ND
Analyze infrastructure spend by service, product, and customer segment; drive optimization with Engineering/FinOps and support month-end accruals with Accounting
Added 2 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Bismarck, ND
Bachelor of Science/Engineering or academic equivalent Engineer. Equivalent relevant experience will be considered.
Added 2 mins ago
Software Engineer II
Amentum
Bismarck, ND
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 4 mins ago
Procurement Engineer
Fortive
Pittsburgh
…concept to rollout. This position requires a strong focus on customer service, flexibility, and process…
Added 5 mins ago
Telephone Operator
Kaiser Permanente
Honolulu, HI
Assists After Hours Advice nurses with phone technical support; logs and notifies supervisor, Network Telephony Engineer and Computer Support Center when there is service interruption;…
Added 8 mins ago
Senior Data & Analytics Solution Sales Executive - Healthcare West
ServiceNow
Remote, United States
Experience selling the value of packaged pre-built line of business specific analytics products such as sales analytics, customer service analytics, HR analytics etc. is a plus.
Added 8 mins ago
Senior Data & Analytics Solution Sales Executive - Energy
ServiceNow
Remote, United States
Experience selling the value of packaged pre-built line of business specific analytics products such as sales analytics, customer service analytics, HR analytics etc. is a plus.
Added 10 mins ago
Principal / Senior Principal Reliability Engineer
CORP-Corporate Office
United States
Northrop Grumman is seeking a Principal Reliability Engineer or Senior Principal Reliability Engineer to work with our Specialty Engineering Team out of Woodland Hills, CA. Our success is…
Added 20 mins ago
Field Engineer
Insituform Technologies USA, LLC
Indianapolis, IN · ITI USA Decatur, IL
Strong focus on customer satisfaction required.
Added 37 mins ago
Mechanical Engineer I New College Grad - Bachelor's (Austin, TX)
Applied Materials
Austin, TX · Austin
…advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us…
Added 41 mins ago
Technical Publications Specialist 1
Nissan North America, Inc. (NNA)
Smyrna, TN
Coordinate with engineers/technicians to document new or amend current repair procedures. Follow up with the engineer to ensure bulletin drafts meet their expectations. Coordinate…
Added 44 mins ago
Senior Project Engineer, NA
Vantage Data Centers Management Company LLC
Port Washington, WI
Vantage is looking for an ambitious and self-starting Senior Project Engineer to drive core project coordination efforts across a wide spectrum of ongoing construction projects for the San…
Added 44 mins ago
Senior Core Infrastructure Engineer
Oracle
Santa Clara, CA · Seattle, WA
Join Oracle Cloud Infrastructure's (OCI) Object Storage Metadata Service (MDS) team, where you will design, develop, and operate critical distributed metadata infrastructure powering OCI…
Added 45 mins ago
Process Engineer Staff
Plexus
Neenah, WI · Neenah
Provides customer service leadership in project technical discussions, business continuity and new proposal creation.
Added 49 mins ago
Field Service Engineer 2
Lam Research
Hillsboro
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of…
Added 49 mins ago
Field Service Engineer 2
Lam Research
Hillsboro · Tualatin · Boise · Chandler
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of…

Atos

TECHNICAL ENGINEER

Irving, SD, United States

Full-time

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Job details

Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Role /Job Title : Service Desk Process Analysts

Location:Chicago, IL Onsite,

Job type : Full time

Role Description / Job Summary Service Desk Process Analyst to provide 24/7 supervisory coverage for our IT Service Desk and Desktop Support teams. These individuals will be accountable for team performance metrics, coaching team members, serving as the primary escalation point during their shift, and lead communications during major incidents. Department & Role Relationships

Hospital Information Systems Department Minimum Qualifications
Education: Bachelor’s degree in Health Informatics, IT, Computer Science, or a related field. Preferred Qualifications
Experience: Typically 5+ years in healthcare technology, with 3+ years in a supervisory or leadership role. Knowledge, Skills, Abilities
Exceptional verbal and written communication skills, including the ability to: o Translate complex technical concepts into clear, concise, and audience appropriate messaging. o Deliver accurate, confident mass communications messages under pressure during major incidents or service disruptions.
Strong people leadership and coaching capability. o Ability to develop and sustain a cohesive, high performing team. o Skill in coaching, mentoring, and developing employees through observation, feedback, and hands on support. o Ability to foster accountability through trust, guidance, and clear expectations.
Operational and strategic service desk expertise. o Understanding of Service Desk strategy, service management best practices, and relevant industry standards. o Ability to balance short term operational demands with long term direction and continuous improvement. o Knowledge of call center and ITSM ticketing systems, including performance monitoring and workflow optimization.
Critical thinking and problem-solving skills. o Ability to analyze systems, workflows, and data to identify inefficiencies and recommend improvements. o Comfort in dynamic environments where priorities and information may change quickly.
Strong organizational and time management skills. o Ability to manage multiple priorities while maintaining service quality and team morale. o Skill in setting the tone for the team through modeling professionalism, accountability, and calm leadership.
Team-first mindset. o Commitment to collective success over individual metrics. o Willingness to collaborate across shifts and functions to improve overall service outcomes. Responsibilities & Typical Duties
Supervise and support service desk operations to ensure consistent, high-quality customer service. o Provide direct support to customers by troubleshooting issues and answering questions about products and services. o Manage call queues and ticket workflows, prioritizing work based on customer impact, urgency, and staff availability. o Monitor all open tickets, identify overdue issues, and ensure timely and effective resolution. o Guarantee high levels of customer satisfaction at every point of customer contact.
Plan, schedule, and coordinate staff coverage to meet service level agreements. o Plan and schedule IT support staff to ensure optimal coverage across all help desk contact points. o Monitor assignments and performance to ensure workloads are balanced and service commitments are met. o Manage and optimize the Automatic Call Distribution (ACD) system, including user level changes, data analysis, and process improvement recommendations.
Serve as the primary voice of IT during major incidents, delivering timely, accurate, and organization-wide communications. o Translate technical details into clear, jargon free written and verbal updates for business stakeholders, executives, and the broader organization. o Communicate confidently with technical subject matter experts and executive leadership, even when information is incomplete. o Remain calm, precise, and composed in high pressure, time sensitive situations

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

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