Jobs in the United States

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Data Warehouse Analyst
State of Massachusetts
Quincy, MA
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Quality Engineer
Materion
Newton, MA
The Quality Engineer will be responsible for overseeing the quality assurance processes related to customer orders, ensuring that all products meet the specifications and expectations of…
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Quality Assurance Representative/Port Engineer
CACI International
New Bedford, MA
Job Title: Quality Assurance Representative/Port Engineer
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Quality Assurance Engineer
Zoll Medical Corporation
Chelmsford, MA
The Product Quality Assurance Engineer supports product quality throughout the product lifecycle, with a focus on complaint investigations, risk management support, and product quality…
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Electrical Engineer
Pfizer
Andover, MA
- $82,700 to $137,900 USD / year
Relocation assistance may be available based on business needs and/or eligibility.
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Cyber - AI Engineer - Manager - Consulting
EY
Boston, MA
As a Cyber AI Engineer at the Manager level in EY's Cyber practice, you will work as a forward-deployed engineer, helping clients apply frontier AI cyber models to real security challenges.…
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Senior Quality Engineer
Medtronic
Boxborough, MA · Boston, MA
The Senior Quality Engineer serves as a quality representative supporting manufacturing operations, process improvements, product quality initiatives, and regulatory compliance activities.…
Added 1 min ago
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Workday Adaptive Planning Engineer
Eliassen Group
Boston, MA
- $65 to $75 USD / hour
Our client is seeking a Workday Adaptive Planning Engineer to design, build, and maintain financial planning and forecasting solutions. The role partners with FP&A, Accounting, and Finance…
Added 21 mins ago
Process Controls Engineer
Love's Travel Stops & Country Stores
Hastings, NE
Welcome to Heartwell! We are looking for a Process Controls Engineer to design,maintain, troubleshoot, and optimize process controls and automate systems to ensure safe, reliable, and…
Added 22 mins ago
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Automotive Field Service Engineer
Aerotek
Chandler, AZ
- $42 to $55 USD / hour
Added 23 mins ago
EG
Workday Adaptive Planning Engineer
Eliassen Group
Phoenix, AZ
- $65 to $75 USD / hour
Our client is seeking a Workday Adaptive Planning Engineer to design, build, and maintain financial planning and forecasting solutions. The role partners with FP&A, Accounting, and Finance…
Added 31 mins ago
Early Career - Network Engineer (RAN Optimization)
Ericsson
Plano
Early-career professionals interested in building skills as a Network Engineer (RAN Optimization), take this exciting opportunity to join our global professional team at Ericsson. This…
Added 43 mins ago
Quality Intelligence Engineer
Alcon Research, LLC. Company
Huntington, WV
Are you passionate about using data to improve quality, drive compliance, and influence business decisions?
Added 46 mins ago
Operations Analyst
Celsius
Boca Raton, FL
…Customer Service, Logistics, Finance, IT, and the Data & Analytics Engineer to access, validate, analyze, and communicate enterprise data. The ideal candidate combines strong analytical and…
Added 59 mins ago
Engineering Manager
Kyoto Fusioneering America
Oak Ridge, TN
…functions: design coordination and code compliance; engineering process governance and configuration management; schedule awareness and mitigation; and cost awareness. This position reports…
Added 1 hour ago
Senior Director, Engineering
Scout Clean Energy
Boulder, CO
…Leadership to align engineering activities with project priorities, business objectives, and organizational needs. This role serves as a key leader within Technical Services and is…
Added 1 hour ago
MN
Engineer - Life Safety Systems & Telecom (NY)
Micron New York Semiconductor Manufacturing LLC
Clay, NY
- $82,000 to $169,000 USD / year
…or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring…
Added 1 hour ago
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Senior Software Engineer
Source
Remote, United States
- $155,000 to $175,000 USD / year
…architecture that underpins the end-to-end commercial procurement process, with a particular focus on AI-driven solutions. This role requires not only deep technical expertise but also the…
Added 1 hour ago
RU
Data Engineer V - US
Rackspace US, Inc.
Remote, United States
- From $165,830 USD / year
Cloud Professional Data Engineer or ML Engineer certification.
Added 1 hour ago
Deployment Architect / Forward Deployed Engineer
Champ AI
San Francisco, CA
…Series B through IPO and into a multi-billion-dollar revenue business. We've built systems at massive scale, hired hundreds of people, and saw firsthand how operationally complex businesses…
Added 1 hour ago
Configuration Management Engineer
Catapult Consultants, LLC
Pensacola, FL
Catapult Consultants is a global, professional services and management consulting company specializing in business, analytical and information systems solutions with top talent who create…
Added 1 hour ago
Systems and Operations Intern
Sigma Growth Specialists
Remote, United States
Process Documentation: Build the "Sigma Brain" by documenting 10+ core business SOPs for client onboarding and delivery to drive team adoption.
Added 1 hour ago
Sales and Marketing Intern
Sigma Growth Specialists
Remote, United States
At Sigma Growth Specialists (SGS), we are at the forefront of process optimization and business automation consultancy and we help our clients scale by engineering high-efficiency systems…
Added 1 hour ago
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AI Manager
Well-Oiled Operations
Remote, United States
- $90,000 to $100,000 USD / year
Ability to work directly with non-technical leaders and translate a business problem into a working tool without a long spec process.
Added 1 hour ago
AM
Software Engineer, AI & Automation
Ace Marketing Services, Inc.
Winter Park, FL
- $55 to $65 USD / hour
Software Engineer, AI & Automation - Ace Marketing Services

Atos

TECHNICAL ENGINEER

Irving, SD, United States

Full-time

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Job details

Job type: Full-time
Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Role /Job Title : Service Desk Process Analysts

Location:Chicago, IL Onsite,

Job type : Full time

Role Description / Job Summary Service Desk Process Analyst to provide 24/7 supervisory coverage for our IT Service Desk and Desktop Support teams. These individuals will be accountable for team performance metrics, coaching team members, serving as the primary escalation point during their shift, and lead communications during major incidents. Department & Role Relationships

Hospital Information Systems Department Minimum Qualifications
Education: Bachelor’s degree in Health Informatics, IT, Computer Science, or a related field. Preferred Qualifications
Experience: Typically 5+ years in healthcare technology, with 3+ years in a supervisory or leadership role. Knowledge, Skills, Abilities
Exceptional verbal and written communication skills, including the ability to: o Translate complex technical concepts into clear, concise, and audience appropriate messaging. o Deliver accurate, confident mass communications messages under pressure during major incidents or service disruptions.
Strong people leadership and coaching capability. o Ability to develop and sustain a cohesive, high performing team. o Skill in coaching, mentoring, and developing employees through observation, feedback, and hands on support. o Ability to foster accountability through trust, guidance, and clear expectations.
Operational and strategic service desk expertise. o Understanding of Service Desk strategy, service management best practices, and relevant industry standards. o Ability to balance short term operational demands with long term direction and continuous improvement. o Knowledge of call center and ITSM ticketing systems, including performance monitoring and workflow optimization.
Critical thinking and problem-solving skills. o Ability to analyze systems, workflows, and data to identify inefficiencies and recommend improvements. o Comfort in dynamic environments where priorities and information may change quickly.
Strong organizational and time management skills. o Ability to manage multiple priorities while maintaining service quality and team morale. o Skill in setting the tone for the team through modeling professionalism, accountability, and calm leadership.
Team-first mindset. o Commitment to collective success over individual metrics. o Willingness to collaborate across shifts and functions to improve overall service outcomes. Responsibilities & Typical Duties
Supervise and support service desk operations to ensure consistent, high-quality customer service. o Provide direct support to customers by troubleshooting issues and answering questions about products and services. o Manage call queues and ticket workflows, prioritizing work based on customer impact, urgency, and staff availability. o Monitor all open tickets, identify overdue issues, and ensure timely and effective resolution. o Guarantee high levels of customer satisfaction at every point of customer contact.
Plan, schedule, and coordinate staff coverage to meet service level agreements. o Plan and schedule IT support staff to ensure optimal coverage across all help desk contact points. o Monitor assignments and performance to ensure workloads are balanced and service commitments are met. o Manage and optimize the Automatic Call Distribution (ACD) system, including user level changes, data analysis, and process improvement recommendations.
Serve as the primary voice of IT during major incidents, delivering timely, accurate, and organization-wide communications. o Translate technical details into clear, jargon free written and verbal updates for business stakeholders, executives, and the broader organization. o Communicate confidently with technical subject matter experts and executive leadership, even when information is incomplete. o Remain calm, precise, and composed in high pressure, time sensitive situations

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

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