Utilities Customer Service Representative

Anticipated Start Date: December 2026

JOIN OUR TEAM

Join our team and make a difference by providing exceptional customer service to our utility customers. If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering accurate, responsive service, we'd love to hear from you.

WHAT YOU WILL DO

• Serve as the first point of contact for utility customers by providing courteous, professional, and responsive customer service in a fast-paced, high-volume utility office.
• Assist customers in person, by telephone, and electronically with utility billing, payments, account inquiries, service requests, and account maintenance.
• Establish, update, transfer, and close utility accounts while ensuring customer records remain accurate and complete.
• Research and resolve billing questions, account discrepancies, and customer concerns with professionalism and attention to detail.
• Receive, process, and balance utility payments in accordance with City policies and procedures.
• Coordinate service requests with Public Works and other City departments to ensure timely customer service.
• Maintain the confidentiality of customer information while providing accurate recordkeeping and administrative support.
• Perform other related customer service and administrative duties as assigned.THE IDEAL CANDIDATEWe're seeking a customer-focused professional who thrives in a fast-paced, high-volume customer service environment and enjoys serving the public. The ideal candidate is organized, dependable, and able to manage multiple priorities while delivering accurate, courteous, and responsive customer service. Strong communication, problem-solving, cash-handling, and computer skills are essential. Bilingual (English/Spanish) skills are a plus and will help us better serve our diverse community.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Three (3) years of experience and/or training involving basic accounting, customer service, or office administration; an equivalent combination of education, training, and experience may be considered.
• Valid Florida driver’s license, maintained throughout employment.

PREFERRED EXPERIENCE

Experience with utility billing, municipal or public-sector customer service, cash receipting, and high-volume customer account environments is preferred.

COMPENSATION AND BENEFITS

• Pay range: $22.00-$26.00 per hour, depending on qualifications and experience.
• Florida Retirement System eligible position; 3% employee contribution required.
• Insurance: medical, dental, vision, life, and long-term disability.
• Flexible spending account.
• Vacation leave, sick leave, longevity pay, and paid holidays.

WORK SCHEDULE

This is a full-time, 40-hour-per-week position with a Monday-through-Friday workweek.

HOW TO APPLY

Email your résumé to: klee@atlantisfl.govClosing Date: Open Until FilledApplications will be accepted until the position is filled. The anticipated start date is December 2026.Questions: Kathleen Lee, Human Resources | 561-965-1744 ext. 0120 | klee@atlantisfl.gov

EQUAL EMPLOYMENT OPPORTUNITY

The City of Atlantis is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law. The City provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. Applicants requiring an accommodation should contact Human Resources.