Client Services Representative - Full Time

The Client Services Representative (CSR) will be the first point of contact for patients and visitors at the APG Galloway South Primary Care office. Working in a busy six‑provider environment, the CSR must balance phone and in‑person interactions, schedule appointments, verify insurance, collect payments, and maintain accurate electronic records while supporting clinical staff and ensuring a smooth patient experience.

• Greet patients and visitors with a courteous, professional demeanor.
• Answer and direct a high volume of inbound phone calls.
• Schedule, confirm, and reschedule patient appointments using the EMR system.
• Verify insurance eligibility and collect co‑payments at check‑in.
• Maintain accurate patient records and update information in the electronic health record.
• Coordinate referrals and communicate with external providers as needed.
• Respond to patient inquiries via phone, email, and in‑person with clear, helpful information.
• Assist providers with patient flow and rooming procedures.
• Handle administrative tasks such as faxing, scanning, and filing documents.
• Support team initiatives and contribute to a collaborative office environment.
• High school diploma or GED (additional education preferred).
• Minimum 1 year of customer service or medical office experience.
• Proficiency with computer systems and electronic medical record (EMR) software.
• Excellent phone etiquette and verbal communication skills.
• Strong multitasking ability in a fast‑paced environment.
• Reliable attendance and punctuality.
• Demonstrated teamwork and collaborative attitude.
• Basic math skills for handling payments and co‑pays.
• Familiarity with medical terminology and insurance processes.
• Bilingual (Spanish/English) preferred but not required.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer