Client Services Representative - Cardiology Egg Harbor Township - Full Time

The Client Services Representative in the Cardiology 104 department serves as the first point of contact for patients and visitors at AtlantiCare Health Services, Inc. in Egg Harbor Township. This role manages front‑desk operations, schedules appointments, verifies insurance, enters patient data, and delivers accurate financial information while upholding the highest standards of customer service and contributing to performance‑improvement initiatives. Full‑time team members enjoy comprehensive benefits including medical, dental, vision, 401(k)/403(b), life and disability coverage.

• Greet patients and visitors, answer phone calls, and manage front‑desk communications.
• Schedule and confirm patient appointments for the Cardiology department.
• Verify insurance eligibility and collect necessary documentation.
• Enter and maintain accurate patient and client information in the electronic system.
• Provide patients with clear financial information, including estimates and payment options.
• Assist with ICD‑10 coding and insurance claim preparation as needed.
• Collaborate with clinical staff to ensure smooth patient flow and resolve issues.
• Participate in performance‑improvement projects and quality initiatives.
• Maintain confidentiality and comply with HIPAA and hospital safety protocols.
• Travel periodically to other department locations to support staffing needs.
• High school diploma or equivalent (required).
• 1–3 years of office experience, preferably in a medical setting.
• Minimum 1 year of insurance verification experience.
• Experience with ICD‑10 coding (preferred).
• Knowledge of medical terminology (preferred).
• Proficiency in clinical applications or ability to learn within 30–60 days.
• Strong verbal and written communication skills.
• Excellent customer‑service orientation and problem‑solving abilities.
• Ability to work effectively in a hospital environment and handle exposure risks.
• Basic computer skills, including data entry and electronic health record systems.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer