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Added 11 mins ago
Non-CDL Driver
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Sponsorship Program Manager, AWS Global Brand Partnerships
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Associate Director, Regulatory Affairs
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…selling, genuine hospitality, and active use of our clientele…
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Added 6 hours ago
Client Manager, Commercial Lines
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Summit, NJ · Melville, NY
LOCATION: Hybrid, Melville, NY, Jersey City, NJ, Summit, NJ
Added 6 hours ago
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LEES SUMMIT, MO
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Added 7 hours ago
UO
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University of Colorado Denver
Denver, CO
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…Description* Applications are accepted electronically ONLY at Summit Search Solutions- Dean of the Business School - University of Colorado Denver (Denver, CO) *The Dean of the Business…
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Junior Operating Partner - $800 Winter Bonus + $57k-$66k Potential(06266) - 324 Dillon Ridge Rd, Unit L
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Sponsored Projects Analyst III, Full Time Days, Morristown, NJ
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Registered Nurse, Hire Learner, full-time nights 7P-7A, Deskovick 3-Ortho/Spine, Atlantic Health Morristown Medical Center
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Added 8 hours ago
Registered Nurse - Per Diem, Nights 7p-7a, Cardiac Telemetry, Atlantic Health Overlook Medical Center
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Added 8 hours ago
Registered Nurse - Per Diem, Days 7a=7p, Cardiac Telemetry, Atlantic Health Overlook Medical Center
Atlantic Health System
Summit, NJ
1. Graduate of an accredited Nursing Program.
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Closed listing

Atlantic Health System

IT Support Technician II

Morristown, NJ, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 2+ years of experience in desktop support, preferably in a healthcare setting
Working hours: 22.5 hours per week
Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are seeking a dedicated IT Support Technician to join our Ambulatory Desktop Support team, providing exceptional technical support across a geographically dispersed network of physician practices and urgent care sites. The ideal candidate will possess a strong blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service to clinical and administrative end users. This may include diagnosis and troubleshooting of all organizational software, hardware, and mobile devices, as well as remote-first triage, on-demand dispatch, and scheduled "milk-run" site circuits. They serve as an escalation point for Level 1 techs and act as the on-site technical presence for their assigned zone or circuit. The technician will primarily operate out of the ambulatory dispatch hub at 435 South St, with rotating coverage of urgent care and practice sites. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide reliable ambulatory support coverage aligned with practice hours (approximately 7am–7pm Monday–Friday, with weekend/urgent care rotations as needed).

Responsibilities

Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
Experience leading projects from inception to completion, ensuring timely delivery and adherence to quality standards
Strong knowledge of end-user computing, network-based PC/workstation systems, and hardware
Collaborating/mentoring with other members of the IT team to develop and implement new technologies
Follow Problem Management workflows to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing
Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
Ensure data security and compliance with healthcare regulations
Basic understanding application, and end user workflows
Strong consultative and communication skills
Strong analytical abilities and decisiveness
Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices
Responsible for partnering with the business units supported to understand the business impact of support issues
Restoration and migration of user data
Video Conference room equipment support and meeting support
Potential after-hours support requirements
Train end users on technology best practices
Respond to all email, phone calls and service assignments in a timely manner
Responsible for owning and supporting various applications in the CMDB
Responsible for managing assets information, validation and conducting audits in the CMDB
Associate degree (preferred) or equivalent work experience
Microsoft Certification(s), or other IT related certifications preferred
Networking: Basic understanding in networking concepts to manage the growing network infrastructure within healthcare facilities
Cybersecurity: Demonstrated skills in cybersecurity to protect patient information and healthcare systems
Cloud Services: Basic understanding of cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud
Soft Skills: Strong communication skills to explain technical issues in layman’s terms and active listening to understand user needs
Continuous Learning: A commitment to continuous learning and adapting to new technologies and software updates

EXPERIENCE

2+ years of experience in desktop support, preferably in a healthcare setting
Experience leading projects from start to finish preferred

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

Atlantic Health Morristown Medical Center, Morristown, NJ
Atlantic Health Overlook Medical Center, Summit, NJ
Atlantic Health Newton Medical Center, Newton, NJ
Atlantic Health Chilton Medical Center, Pompton Plains, NJ
Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
Atlantic Health Goryeb Children's Hospital, Morristown, NJ
Atlantic Health CentraState Healthcare System, Freehold, NJ
Atlantic Medical Group
Atlantic Visiting Nurse
Atlantic Mobile Health
Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For."
Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026.
Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran

About employer

More about this job

Skills

Technical support
Customer service
Troubleshooting
Coaching
Apply information security policies
Regulatory compliance
Communication skills
Procurement
Cybersecurity
Active listening

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