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Added 1 min ago
TC
Supervisor
TJX Companies
Homestead, FL
- $16 to $16.5 USD / hour
HomeGoodsAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration,…
Added 1 min ago
Enhanced Day Program Director
John Knox Village of Florida
Pompano Beach, FL
As the Enhanced Day Program Manager, you will have the opportunity to lead the development, culture, operations, and daily experiences of a program designed to redefine dementia support…
Added 1 min ago
Enhanced Day Program Assistant
John Knox Village of Florida
Pompano Beach, FL
…seeking compassionate, energetic, and relationship-focused Program Assistant to join a unique Enhanced Day Program designed specifically for older adults living with dementia, Alzheimer's…
Added 1 min ago
DR
Systems Engineer
Digital Realty Global
Remote, United States
- $110,000 to $130,000 USD / year
Join our IT team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training…
Added 1 min ago
Restaurant General Manager - The Committee Chophouse
The Cottonwood Hotel
Omaha, NE
We're looking for a Restaurant General Manager who can bring these two experiences to life.
Added 1 min ago
Senior Vice President, Northern California Programs
Covenant House California
Oakland
…effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation…
Added 1 min ago
Director of Operations
The Cottonwood Hotel
Omaha, NE
…guests and team members feel the difference. Overseeing the day-to-day hotel operation under the leadership of the General Manager, this role works closely with department leaders to drive…
Added 1 min ago
Brownfields Leader
SCS Engineers
Overland Park, KS
…development and environmental due diligence. As a Senior Project Manager or Project Director, you will also be responsible for identifying new business opportunities from current and new…
Added 1 min ago
Physical Therapy Assistant
St. Luke's Hospital - MO
CHESTERFIELD, MO
Under the supervision of the Rehab Manager, Lead Physical Therapist, and Staff Physical Therapists.
Added 1 min ago
SE
Laborer
SCS Engineers
Ontario, CA
- $26 to $28 USD / hour
…environmental pollution control systems. You will report to the Project Manager, Project Superintendent, Senior Field Technician or Project Foreman on site. You will be working on various…
Added 1 min ago
Changeover Technician
Advanced Drainage Systems
Sebring, FL
…this role will directly support running the local changeover program. The changeover technician supports various manufacturing operations when not part of a changeover including but not…
Added 1 min ago
COTA
St. Luke's Hospital - MO
CHESTERFIELD, MO
Under the supervision of the Rehab Manager, Lead Occupational Therapist and Staff Occupational Therapists. Prepares patients and equipment for occupational therapy; following initial…
Added 1 min ago
Yard Loader
Advanced Drainage Systems
Owosso, MI
…Loaders report directly to the Yard Supervisor and/or Yard…
Added 1 min ago
Manager Salesforce Applications
Advanced Drainage Systems
Hilliard, OH
The Manager, Consumer Applications is responsible for the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related…
Added 2 mins ago
CW
Lead Teacher Trainer I Fall
Chess Wizards
Fort Lauderdale, FL
- $65 to $85 USD / hour
…Our preference is availability 5 days a week, for our peak program weeks during the fall, winter and spring sessions (semesters). We will ensure that you have a full Monday-Friday after…
Added 3 mins ago
Patient Service Representative
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…extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than…
Added 4 mins ago
Patient Service Representative
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Added 4 mins ago
IM
Barback (Part Time)
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- Part-time
Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention
Added 4 mins ago
XL
Technician III, Test Laboratory
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McKinney Circle, MD
- $33.65 to $45.68 USD / hour
…able to talk, hear, walk, and move consistently throughout the day. May be subject to high temperatures, noises, and vibrations from generating equipment. May be subject to the handling of…
Added 5 mins ago
US Premium Finance Senior Account Manager
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Remote, United States
Works with moderately to highly complex, higher volume retail agents or national accounts than the Account Manager role, while working under general supervision.
Added 5 mins ago
Assistant Branch Manager
Ameris Bank
United States
Added 5 mins ago
Nurse Manager - Multi-Specialty Clinics, Bayfront
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Added 6 mins ago
Mgr, Business Engagement
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Atlanta, GA
The Business Engagement Manager will provide strategic leadership, technical expertise, and tactical support to maximize the value that internal data, analytics, and AI solutions can…
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Project Manager (Customer Choice)
Southern Company
Atlanta, GA
Project Manager (E7) – Transmission Project Management Organization (PMO) - Customer Choice
Added 6 mins ago
Project Manager
Southern Company
Atlanta, GA
Project Manager (E7) – Transmission Project Management Organization (PMO)

Athletico Physical Therapy

Front Office Coordinator

Rochelle, IL, United States

$16.6 to $23.5 USD / hour

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Job details

Pay: $16.6 to $23.5 USD / hour
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Position Overview

About Us:

At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.

Our mission is simple yet powerful: Extraordinary people improving lives.

Position Summary:

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).

Benefits offered with this full-time position:

Medical & Rx, Dental and Vision (eligibility begins day one of employment)
HSA, Healthcare FSA, Dependent Care FSA
Progyny Fertility Benefit
Critical Illness, Accident, & Hospital Indemnity Insurance
Company Paid Basic Life / AD&D
Supplemental Life Insurance (Employee, Spouse, Child)
Company Paid Short-Term & Long-Term Disability
Long-Term Disability Buy-Up Option
Company Paid Maternity & Parental Leave
Adoption & Surrogacy Expense Reimbursement
KinderCare Discount
Legal & Credit Monitoring
15 days PTO (accruing starts immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Additional compensation opportunities on top of base pay
Bereavement Time Off & Resources
Commuter: Pre-Tax Transit & Parking
Retirement 401(k) (for 21+) w/ Per-Pay Company Match
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Learn more by checking out our 2026 Athletico's Benefits Summary.

Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.
Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
Provide Rehab Aide cross training on front office duties.

Qualifications:

Education:
High School Diploma or GED
Knowledge and Technical Skills:
Excellent customer service skills
Proficient with the use of MS Office, Outlook and Excel
Knowledge of healthcare insurance benefits and coverage preferred
Experience with requesting and managing customer payments preferred
Work Experience
1-2 years of customer service required
1-2 years of healthcare administration preferred

Knowledge and Technical Skills:

Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows
Working knowledge of HIPAA compliance and patient privacy standards
Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
Strong organizational and time management skills with attention to detail and accuracy in data entry
Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements

Language Skills:

Ability to read, write and speak English proficiently

Physical Demands:

Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment:

Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary/Wage USD$ 16.60 Hr. Maximum Salary/Wage USD$ 23.50 Hr.

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More about this job

Skills

Regulatory compliance
Technical support
Scheduling
EMR
Process improvement
Communication skills
Customer service
Microsoft Office
Microsoft Outlook
Microsoft Excel
EHR
Microsoft Word
Collaboration
Microsoft Teams
Time management
Attention to detail
Data entry
Interact verbally in English
Recruitment

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