Site Director

Job Summary

The Site Director is responsible for overseeing the daily workflow of all site processes, ensuring productivity, service levels, and operational KPIs are achieved. This role leads the site’s supervisor team, including the Machine Pressure Setting (MPS) Supervisor and the Reprocessing Supervisor, and provides leadership for the Reprocessing, Asset Recovery, Returns, and Repairs teams. The Site Director drives performance management and talent development, enforces safety, compliance, security, and quality standards in partnership with the VP and Safety Director, and manages warehouse expenses and budgets to identify cost-saving opportunities. Using warehouse management systems and performance data, the Site Director optimizes space, streamlines operations, resolves emergencies, and fosters a positive, organized work environment while keeping associates informed of company updates, results, and objectives.

Functions of the Site Director role will include operating a forklift, reach truck, or electric pallet jack. Operation of this equipment is considered safety-sensitive falls within the parameters of VGM’s Drug-free Workplace Policy.

Reporting to: VP of Field Operations

Working Location: Waterloo, IA, onsite at the warehouse location

Work Hours Classification: Full-time, exempt

Site Director Responsibilities

• Oversee the daily workflow of all site processes ensuring productivity, service levels, and operational KPIs are achieved.
• Drive performance against key metrics across Site Fulfillment Operations, ensuring constructive and timely performance evaluations and management in accordance with company policy.
• Leads the Machine Pressure Setting (MPS) Supervisor and team by ensuring strict adherence to regulatory and quality standards along with operational KPIs.
• Leads the Reprocessing Supervisor and provide leadership for Reprocessing, Asset Recovery, Returns and Repairs teams.
• Actively supports the development of the Supervisor team and creates an environment of talent development in the site.
• Optimize warehouse space utilization and maintain a clean and organized work environment
• Proficiently use warehouse management systems (WMS) and other relevant software to streamline operations
• Enforce safety regulations and address potential hazards within the warehouse in partnership with VP and Safety Director
• Maintain compliance, safety, security, and quality standards by ensuring strict adherence to company policies and procedures
• Monitor key performance indicators such as productivity, accuracy, and on-time delivery to identify areas for improvement
• Manage warehouse expenses, identify cost-saving opportunities, and optimize operational budgets
• Implement quality control procedures to ensure product integrity throughout the warehouse
• Responsible for delivering performance management and delivery of annual reviews with supervisors and leads
• Enforce department related incentive programs
• Quickly address emergencies and provide leadership and resolution
• Foster an environment that promotes a positive experience in the workplace
• Manage and direct team members to achieve business objectives
• Share company updates, financial results, and new objectives with associates
• Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials

Site Director Qualifications

Education/Experience

• Bachelor's degree in business administration, Logistics, Engineering, or another industry-related field preferred.
• At least 5 years of industry-related experience including three years in upper management required.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.

Skills and Competencies

• Bilingual Spanish and English preferred but not required
• Delegate, follow up, and hold themselves and others accountable
• Clear, concise, and consistent communication both written and verbal
• Ability to develop, influence, and coach direct and indirect reports
• Ability to quickly resolve operational issues and challenges and make decisive decisions to drive the business forward
• Solid computer skills, including Microsoft Office 365 and supporting software

Physical Requirements

• Ability to stand and walk throughout the facility for most of the workday.
• Ability to perform repetitive physical activities, including standing, walking, pushing, pulling, squatting, bending, and reaching for extended periods.
• Ability to push, pull, lift, and carry items weighing up to 5 pounds regularly, with the assistance of carts, dollies, hand trucks, and other material-handling equipment as needed.
• Ability to safely use carts, dollies, hand trucks, barcode scanners, and other equipment to locate, retrieve, and transport products.
• Visual abilities sufficient to read labels, product information, safety notices, computer screens, and work instructions, including distance and peripheral vision.
• Ability to read, write, speak, and understand English or Spanish, as necessary to safely perform the essential functions of the position, including understanding work instructions, product labels, safety procedures, equipment operation requirements, and workplace communications.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.