Jobs in the United States

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GS
Safety Manager
Glass Solutions Inc
Itasca, IL
- $125,000 to $180,000 USD / year
OSHA 30 certification required: OSHA 500 preferred · MEWP Train-The-Trainer Certification required
Added 1 min ago
OL
Production Technician I
Odyssey Logistics & Technology Corporate
Vandalia, IL
- $17 to $18 USD / hour
…locations across the United States, as well as in our international operations in North America, Europe and…
Added 1 min ago
OL
Production Technician I
Odyssey Logistics & Technology Corporate
Vandalia, IL
- $17 to $18 USD / hour
…locations across the United States, as well as in our international operations in North America, Europe and…
Added 1 min ago
OL
Warehouse Associate
Odyssey Logistics & Technology Corporate
Pearl City, HI
- $21 to $25 USD / hour
Assist with pre-loading delivery vehicles to support efficient dispatch operations.
Added 1 min ago
OL
Warehouse Associate
Odyssey Logistics & Technology Corporate
Pearl City, HI
- $21 to $25 USD / hour
Assist with pre-loading delivery vehicles to support efficient dispatch operations.
Added 1 min ago
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Program Manager
Clarvida - Oregon
Lincoln City, OR
- $52,000 USD / year
Clarvida is seeking a Program Manager to oversee day-to-day operations within our Renew residential programs in Oregon. In this role, you will provide leadership, supervision, training, and…
Added 1 min ago
Supply Chain Associate Director, Master Data Management and Data Governance
Vertex Pharmaceuticals Inc (US)
Boston, MA
Hybrid: work remotely up to two days per week; or select · On-Site: work five days per week on-site with ad hoc flexibility
Added 1 min ago
CS
Senior Community Leasing Manager
Core Spaces
Champaign, IL
- $65,000 USD / year
…you a voice to share your perspectives• Employee Assistance Program (EAP) for access to confidential support services• Company retirement options including 401(k) + matching & Roth account…
Added 1 min ago
FO
Store Associate
Friends of the High Line
NY · New York, NY
- $22 USD / hour
…commerce, culture, and community. All proceeds from the store support the maintenance, operations, and programming of the High…
Added 1 min ago
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Internal Assistant Store Manager (Operations)
Maverik
Idaho Falls, ID
- $17.71 to $19.71 USD / hour
Food Safety Certification: Must obtain and maintain the food safety certification required by the applicable state or local jurisdiction
Added 1 min ago
MH
People Generalist (Foster City)
MidPen Housing
Foster City, CA
- $95,000 to $105,000 USD / year
Working across the People Team and alongside People Business Partners, the People Generalist provides hands-on support across manager and employee needs, performance management, compliance,…
Added 1 min ago
Service & Bar Manager | Marcerro at NightSky | San Luis Obispo, CA
PM New
San Luis Obispo, CA
Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal…
Added 1 min ago
Program Coordinator II
Texas A&M University
College Station, TX
GHRC is seeking a highly organized, proactive, and collaborative professional to support RAV3N network operations, communications, engagement, and event coordination. This position works…
Added 1 min ago
Day Crew Supervisor
Bismarck Granules Inc.
Ironton, MO
The Day Crew Supervisor is responsible for leading and coordinating a small production support team focused on preventative maintenance activities, process improvement initiatives, and the…
Added 2 mins ago
PS Study Coordinator
University of Utah
Salt Lake City, UT
…seeking a detail-oriented and motivated Study Coordinator to support research efforts within the division. This role will: (1) assist in coordinating research studies in an administrative…
Added 2 mins ago
PS Clinical Research Coord
University of Utah
Salt Lake City, UT
…detail-oriented and motivated Clinical Research Coordinator to support research efforts within the division. This role will: (1) coordinate research studies in an administrative and…
Added 2 mins ago
LD
Director of Sales
Lodging Dynamics
Anaheim, CA
- $70,000 to $80,000 USD / year
Provides day to day leadership to a small team of on-property sales associates (e.g. sales manager(s) and sales coordinator(s)).
Added 2 mins ago
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Full Time - Merchandising Service Associate - Day
Lowes
Ypsilanti, MI
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
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Full Time - Merchandising Service Associate - Day
Lowes
Sterling, VA
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
HP
Strategic Account Manager
Hello Patient
Remote, United States
- $90,000 to $135,000 USD / year
Hello Patient is hiring a Strategic Account Manager to own the health, retention, and growth of our customer accounts from signature through post-go-live. You will be the primary…
Added 3 mins ago
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Full Time - Merchandising Service Associate - Day
Lowes
Birmingham, AL
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 3 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Birmingham, AL
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 3 mins ago
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Store Manager - Bench
Lowes
Liverpool, NY
- $90,000 to $135,600 USD / year
The Store Manager manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive…
Added 2 mins ago
BF
Onsite Community Property Manager - Harbor City
Beach Front Property Management, Inc.
Harbor City, CA
- $20 USD / hour
Beach Front Property Management is seeking a friendly, organized, and service-oriented Property Manager to support a residential community in Harbor City. This role is perfect for an…
Added 3 mins ago
Vessel Manager, US Ship
NORTON LILLY INTERNATIONAL INC
Jacksonville, FL
ASBA Agency Certification required or must be obtained within six (6) months of hire

at Marriott

Welcome Desk Manager

NY, United States

Apply on ejwl.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 11, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on ejwl.fa.us2.oraclecloud.com About employer

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Jobs in the United States