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at Marriott

Senior Manager, Workplace Management

Bethesda, MD, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

JOB SUMMARY

The Senior Manager, Workplace Management is leading and managing all aspects of building operations at the new, state of the art Marriott International Headquarters including all ancillary facilities and support services. Departmental oversight includes Engineering, Housekeeping, Contracted Services, and Business Services, as well as other physical building-related functions.

This role will also take on project management responsibility for any special projects that arise for the Workplace Management function as needed, in partnership with the Vice President, Workplace Management and their senior leadership stakeholders.

CANDIDATE PROFILE

Education and Experience

Four-year college degree or equivalent experience
Previous experience in a facilities management position
Minimum of five years of supervisory and management experience related to engineering or corporate facilities or related area
Experience managing budgets
Must possess a working knowledge of janitorial equipment, supplies and materials utilized on various surfaces.

Skills & Competencies

Excellent verbal and written communication skills
Excellent leadership, team building and training abilities
Proficient technical computer knowledge
Ability to meet the physical demands for successfully performing the essential functions of the position to include moving heavy items
Ability to provide administrative and professional leadership
Ability to analyze problems, identify alternative solutions, and forecast the consequences of proposed actions
Ability to recommend and implement goals, objectives, and best practices in support of effective departmental operation

CORE WORK ACTIVITIES

Managing Day-to-day Operational Aspects of MI HQ Campus:

Manage and coordinate all staff operations including administrations, engineering, construction, and service contracts including direct supervision of the maintenance and administrative staff for the MI Headquarters building
Solicit bids from contractors for work performed in the MI Headquarters building and award contracts in compliance with existing procedures and policies
Monitor building operating and energy management systems for efficiency and cost savings while maintaining optimum environmental conditions at the MI Headquarters building
Review and evaluate property performance on a continuing basis for MI Headquarters
Conduct proactive and timely/routine inspections of MI Headquarters building, grounds, and garage on an ongoing basis to determine efficiency and effectiveness of personnel and outside service contractors. Identify and initiate necessary repairs or maintenance required to maintain a high-quality appearance and condition
Maintain positive relationships with all ownership representatives, tenant representatives, and staff to ensure management and operating efficiency at MI Headquarters
Review monthly financial and occupancy reports for the MI Headquarters building to ensure operations are within established budget and within forecast
Analyze period actual financial results against budget, and report variances to department managers and Vice President of Workplace Management. Identify and recommend corrective action steps as necessary.
Drive continuous improvement for sustainable MI Headquarters operations including waste stream efforts, Energy Star measuring, maintaining LEED and Fitwel designations, IAQ, etc.
Work with business leaders, and Workplace Management team members to continue to leverage operational solutions and efficiencies to enhance the associate experience, while working with design and brand teams to ensure the Marriott brand is pulled through the entire physical experience.
Partner with Workplace Management leadership to facilitate key operational programming (such as digital mail, records management, and space champion program)
Review contracts against proposals/estimates and sign if appropriate or submit to the Vice President of Workplace Management for signature approval if higher signature limit is required. Review /approve invoices for payment and ensure compliance with contract terms.
Assemble and deliver to Workplace Management leadership a report weekly, detailing inspections, rounds, deficiencies found with recommended remediation, including items such as furniture resetting, janitorial, maintenance, and fitness recommendations for the building.
Initiate monthly operational meetings / reviews with key partners and third-party vendors as well as quarterly business reviews including the Vice President of Workplace Management
Proactive communication to ensure Vice President of Workplace Management is aligned and aware of key opportunities and challenges

Ensuring Exceptional Customer Service

Interface with all MIHQ departments on matters relating to building maintenance needs to ensure clients satisfaction.
Focuses on improving service performance.
Sets expectations and holds Workplace Management leadership teams accountable for demonstrating desired service behaviors.
Empowers employees to provide excellent associate and visitor service.

Conducting Human Resources Activities

Oversee the supervision of associates which includes work allocation, training, and problem resolution.
Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
Assists in hiring team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
Ensures that regular on-going communication takes place to communicate daily operations activities, set expectations and create awareness of business objectives.
Ensures employees are treated fairly and equitably.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

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