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Senior Manager – SBS Digital Card Applications
American Express
New York, NY · NY
…with Prospects who are new to American Express. The Senior Manager, SBS Digital Card Applications will own the marketing strategy and experience for our Small Business Card Prospect…
Added 1 min ago
MR
Service Technician
Mission Rock Residential LLC
Las Vegas, NV
- $20 to $23 USD / hour
As a Service Technician, you’ll provide excellent customer service to prospective and current residents while promoting a quality living experience for all. From completing work orders to…
Added 1 min ago
Operations Manager Trainee
WM
Colorado Springs, CO
…will participate in a structured 5-month leadership onboarding program designed to provide hands-on exposure to WM's operations, systems, culture, and leadership approach before…
Added 1 min ago
NI
Port Services Customer Service Representative
NFI Industries
Ontario, CA
- $23 USD / hour
The Port Services Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a…
Added 1 min ago
Inventory Control Supervisor
NFI Industries
Lancaster, TX
Excellent customer service skills specifically with external clients
Added 1 min ago
Fast Track General Manager
Arby's
INDIANAPOLIS, IN
Have impressive examples of providing exceptional customer service.
Added 1 min ago
Assistant Manager
Arby's
FISHERS, IN
Have impressive examples of providing exceptional customer service.
Added 1 min ago
Wellness & Recovery Specialist - NEW Gym Opening!
EōS Fitness
Duncanville, TX
CPR/AED certification required within 30 days of hire
Added 1 min ago
Service Associate - Night - NEW Gym Opening!
EōS Fitness
Duncanville, TX
CPR certification required within 30 days of hire
Added 1 min ago
Sr Customer Service Manager, Airports
Philadelphia, PA
American is looking for a goal-oriented Sr. Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you…
Added 1 min ago
Service Associate - NEW Gym Opening!
EōS Fitness
Duncanville, TX
CPR certification required within 30 days of hire
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Crew Member
Wendy's
HOMESTEAD, FL
Paid Training – First job? Never worked in a restaurant? Our comprehensive training program will make sure you’re ready to deliver great food and great service
Added 1 min ago
Certified Medical Assistant (CMA) - Occupational Health - Chester
Bon Secours Mercy Health
Chester, VA · Richmond, VA
…committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities…
Added 2 mins ago
Account Manager - Molline, Il
State Industrial Products
Moline, IL
Ability to travel within the local market area using a personal vehicle; valid driver’s license required
Added 2 mins ago
Assistant Manager II
Dollar Tree Stores INC
Cody, WY
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Store Manager
Dollar Tree Stores INC
San Antonio, TX
Your natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. Join our team today…
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Nacogdoches, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Katy, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager II
Dollar Tree Stores INC
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
District Manager
Dollar Tree Stores INC
Rock Hill, SC
· Must possess a valid driver’s license
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Pittsburgh, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager II
Dollar Tree Stores INC
Marietta, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Lorain, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Martins Ferry, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager II
Dollar Tree Stores INC
Plaistow, NH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:

at Marriott

Rooms Operations Manager

Atlanta, GA, United States

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Job details

Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 12, 2026

Original job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Jobs in the United States