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Added 2 mins ago
Retail Territory Manager
Mondelez Global LLC
Remote, United States
As a Retail Territory Manager, you’re the heartbeat of Mondelēz’s in-store success. You lead the charge in delivering world-class Direct Store Delivery (DSD) execution - bringing beloved…
Added 3 mins ago
Shift Manager
Arby's
Johnson City, TN
As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. As a Shift Manager…
Added 3 mins ago
Shift Manager
Arby's
Kingsport, TN
As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. As a Shift Manager…
Added 3 mins ago
Shift Manager
Arby's
Kingsport, TN
As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. As a Shift Manager…
Added 3 mins ago
Shift Manager
Arby's
Greeneville, TN
As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. As a Shift Manager…
Added 3 mins ago
Assistant Manager
Arby's
Johnson City, TN
As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest experience. Whether it’s setting the tone for the team when you’re in charge, or upholding…
Added 3 mins ago
EW
CENTER MANAGER IN TRAINING
European Wax Center
Falls Church, VA
- $55,000 to $60,000 USD / year
Ready to run your own center? As a Guest Experience & Sales Manager in Training at an Artemis Wax–owned European Wax Center, you will work alongside and report to an experienced Guest…
Added 3 mins ago
EW
ASSISTANT MANAGER
European Wax Center
Gainesville, VA
- $17 to $19 USD / month
As an Assistant Sales Manager at an Artemis Wax–owned European Wax Center, you lead the front desk sales team and set the standard for the guest experience. You will model strong sales…
Added 4 mins ago
Assistant Manager I
Family Dollar
Fayetteville, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Augusta, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Conroe, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Customer Experience Manager
True Society
Kansas City, MO
As Customer Experience Manager, you’ll work closely with the Store Manager to lead the day-to-day success of a high-end bridal boutique, ensuring an exceptional experience for every bride…
Added 5 mins ago
IT Internal Audit Manager
Farm Credit Bank of Texas
Austin, TX
The IT Internal Audit Manager manages assigned information technology audit activities to provide independent assurance over IT governance, risk management, internal controls, and…
Added 7 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
WEST ALLIS, WI
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 7 mins ago
W
Certified Pharmacy Technician
Walgreens
FAIRMONT, WV
- $18 to $24.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 7 mins ago
W
Pharmacy Customer Service Associate
Walgreens
NORFOLK, VA
- $16 to $20 USD / hour
…pharmacy systems to obtain patient and drug information and process…
Added 7 mins ago
W
Pharmacy Customer Service Associate
Walgreens
KATY, TX
- $16 to $20 USD / hour
…pharmacy systems to obtain patient and drug information and process…
Added 7 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
DICKINSON, TX
- $17 to $23.25 USD / hour
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of…
Added 7 mins ago
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Pharmacy Manager
Walgreens
HOUSTON, TX
- $67.05 to $90.55 USD / hour
Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
Added 7 mins ago
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Pharmacy Customer Service Associate
Walgreens
KILGORE, TX
- $16 to $20 USD / hour
…pharmacy systems to obtain patient and drug information and process…
Added 7 mins ago
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Shift Lead
Walgreens
KILGORE, TX
- $17.5 to $22.5 USD / hour
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor…
Added 7 mins ago
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Shift Lead
Walgreens
SPRING BRANCH, TX
- $17.5 to $22.5 USD / hour
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor…
Added 7 mins ago
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Shift Lead
Walgreens
BLACKLICK, OH
- $17.5 to $22.5 USD / hour
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor…
Added 7 mins ago
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Shift Lead
Walgreens
HIGH POINT, NC
- $17.5 to $22.5 USD / hour
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor…
Added 7 mins ago
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Shift Lead
Walgreens
ITHACA, NY
- $18.5 to $23.5 USD / hour
Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor…

at Marriott

Rooms Operations Manager

NY, United States

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Job details

Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Housekeeping
Regulatory compliance
Front Desk
Teamwork
Process improvement
Scheduling
Monitor activities
Customer service
Manage profitability
Financial statements
Sales
Documentation

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