Jobs in the United States

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Added just now
Project Delivery Manager, Chief of Staff - Director
MUFG Bank, Ltd.
NY
The Chief Data & AI Office is seeking a seasoned Director-level Project / Program Management leader to establish and lead a high-performing program management function across Data and AI…
Added just now
Project Manager
CACI, INC.-FEDERAL
San Antonio, TX
Project Manager to join our dynamic team in a Project Operations role that has strong emphasis and experience with managing contract deliverables and tracking detailed task level schedule…
Added just now
BERT Clinician, Per Diem
UCSF
San Francisco, CA · Oakland, CA
…Departments and other healthcare settings. May function as a program manager or administrator of a psychiatric department or clinic. May lead in planning and coordinating the work of a…
Added just now
T
Outreach Specialist
TEACH-LA
CA
- $30 USD / hour
Represent TEACH-LA at job fairs, campus events, and community events to promote program awareness and recruit candidates
Added 1 min ago
Retail Store Manager
Michaels Stores, Inc.
United States
…access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition…
Added 1 min ago
Retail Store Manager
Michaels Stores, Inc.
United States
…access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition…
Added 1 min ago
Retail Store Manager
Michaels Stores, Inc.
United States
…access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition…
Added 1 min ago
Assistant Recreation Manager
Marriott
NAPLES, FL
Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
Added 1 min ago
Assistant Housekeeping Manager
Marriott
DETROIT, MI
Assists in supervising an effective inspection program for all guestrooms and public space.
Added 1 min ago
Assistant General Manager
Marriott
BUENA PARK, CA
…and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the…
Added 1 min ago
Assistant Food and Beverage Operations Manager
Marriott
WEST PALM BEACH, FL
Supports and supervises an effective monthly self inspection program.
Added 3 mins ago
RM
Unit Manager - RN (56114)
ROCKY MOUNTAIN CARE GROUP
Clearfield, UT
- $36 to $45 USD / hour
Added 4 mins ago
Business Analytics Consultant - Marketing & Customer Analytics
PNC Bank NA
VA · Tysons Corner, VA · East Brunswick, NJ · Pittsburgh, PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 4 mins ago
Premier Client Advisor - PNC Wealth Management
PNC Wealth Management LLC
La Grange Park, IL
…keep all parties on the same side of the table. PNC’s referral program and culture drives and encourages teamwork resulting in branch partners having a vested interest in our advisors’…
Added 4 mins ago
Learning & Talent Development Specialist Senior
PNC Bank NA
PA · Dallas, TX · Farmers Branch, TX
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 4 mins ago
Financial Advisor - PNC Wealth Management
PNC Wealth Management LLC
Milford, OH
…keep all parties on the same side of the table. PNC’s referral program and culture drives and encourages teamwork resulting in branch partners having a vested interest in our advisors’…
Added 4 mins ago
Client Concierge
Chewy
Redmond, WA
…veterinary technicians, veterinary assistants, and practice…
Added 5 mins ago
Financial Advisor - PNC Wealth Management
PNC
Milford, OH
…keep all parties on the same side of the table. PNC’s referral program and culture drives and encourages teamwork resulting in branch partners having a vested interest in our advisors’…
Added 5 mins ago
TI
Senior Program Manager, Trade
TRUECar, Inc.
Santa Monica, CA
- $88,000 to $117,000 USD / year
…their car at a fair, transparent price. We're hiring a Senior Program Manager to run the operating system for this team. Reporting to the SVP of Trade, you'll own the program plan, the…
Added 5 mins ago
TI
Social & Creator Content Manager
TRUECar, Inc.
Santa Monica, CA
- $96,000 to $128,000 USD / year
…and drove away with real savings. As Social & Creator Content Manager, you will own that proof from first outreach to final post. You will run our creator and influencer program, build a…
Added 6 mins ago
Commercial Portfolio Manager II
South State Bank
Atlanta, GA
SUMMARY/OBJECTIVES The Commercial Portfolio Manager supports the commercial loan and deposit portfolio of one or more Relationship Managers (Commercial and CRE) providing quality…
Added 6 mins ago
NH
Senior Resource Center Recreation and Operations Program Manager
New Hanover County
Wilmington, NC
- $27.09 to $46.06 USD / hour
…motivated leader to serve as its Recreation and Operations Program Manager. This position provides strategic leadership and operational oversight in support of New Hanover County’s vision…
Added 6 mins ago
MP
Program Lead - Greensburg PA
Merakey Pennsylvania
Greensburg, PA
- Up to $21 USD / hour
The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this…
Added 7 mins ago
FF
Account Servicing Specialist II
Foundation Finance Company, LLC
Rothschild
- $23 to $24 USD / hour
Support management and senior team members with escalated calls, workload assignments, and manager coverage in the absence of management.
Added 7 mins ago
CE
Store Manager
Claires Essentials LLC
Garden City, NY
- $32 to $35 USD / hour
Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance)

at Marriott

Rooms Operations Manager

Miami Beach, FL, United States

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Job details

Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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