Jobs in the United States

25+ jobs

Save this search

Added just now
Project Portfolio - Cost Analyst - Lead
Tallgrass
Houston, TX
Must be able to understand the needs of the Project Manager and business unit(s) for which development work is being performed.
Added just now
Memory Care Med Tech
Avamere Skilled Advisors, LLC
Tigard, OR
Perform other duties as assigned by the manager or supervisor.
Added just now
Caregiver
Avamere Skilled Advisors, LLC
Tigard, OR
Perform other duties as assigned by the manager or supervisor.
Added just now
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford Global
Remote, United States
…help us redefine the future of mobility. As a Digital Product Manager at Ford, you will work cross-functionally to ensure the products we build will meet and elevate our customers’…
Added just now
GO
Sales Floor Associate - Fort Collins Store
Goodwill of Colorado
Ft. Collins, CO
- $16.51 USD / hour
Assisting production by communication targeted needs for the floor to manager on duty.
Added just now
GO
Part-Time Sales Floor Associate - Greeley Store
Goodwill of Colorado
Greeley, CO
- $16.51 USD / hour
- Part-time
Assisting production by communication targeted needs for the floor to manager on duty.
Added just now
GO
CDL Truck Driver - Class A - Platte River Warehouse
Goodwill of Colorado
Englewood, CO
- $27.31 USD / hour
Conduct pre/post trip safety checks and inspections of both truck and trailer, reporting defects, and mechanical problems as necessary to the Transportation and Logistics Manager.
Added 1 min ago
C
Home Health Physical Therapist
CenterWell
Carson City, NV
- $100,400 to $138,200 USD / year
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By…
Added 1 min ago
C
Home Health Physical Therapist PRN
CenterWell
Carson City, NV
- $100,400 to $138,200 USD / year
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By…
Added 1 min ago
C
Home Health Licensed Practical Nurse PRN
CenterWell
Carson City, NV
- $57,200 to $78,800 USD / year
As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes.…
Added 1 min ago
Bilingual Spanish Teller
PNC Bank NA
Cicero, IL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Loan Support Analyst - Document Control Center
PNC Bank NA
PA
Loans with unresolved document exceptions are ineligible for pledging to the Borrower-in-Custody (BIC) program and Federal Home Loan Bank to enhance liquidity, making the DCC’s role in…
Added 1 min ago
Senior Director, GCS Early Pipeline and Business Development
Vertex US Distribution
Boston, MA
…assets, and enable rapid, informed development decisions when a program is ready to enter the…
Added 1 min ago
Business Analytics Consultant Senior - Real Estate Market Analytics
PNC Bank NA
PA · Chicago, IL · East Brunswick, NJ · Cleveland, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Operations Work Lead Sr. - Document Control Center (DCC)
PNC Bank NA
PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Branch Manager
PNC Bank NA
TX
…opportunity to contribute to the company’s success. As a Branch Manager within PNC's retail organization, you will be based in Houston, TX, at the Buffalo Speedway…
Added 1 min ago
PB
Part Time Teller
PNC Bank NA
IL
- Part-time
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Relationship Manager, II Business Banking
PNC Bank NA
Monroeville, PA
…opportunity to contribute to the company’s success. As a Relationship Manager, I Business Banking within PNC's Small Business Banking organization, you will be based in Monroeville, PA at…
Added 1 min ago
Branch Manager
PNC Bank NA
FL
…opportunity to contribute to the company’s success. As a Branch Manager II within PNC's Retail Branch organization, you will be based from our RADIO ROAD BRANCH, located at: 4099 Radio Road…
Added 1 min ago
Branch Manager
PNC Bank NA
Groveland, FL
…opportunity to contribute to the company’s success. As a Branch Manager II within PNC's Retail Branch organization, you will be based from our GROVELAND BRANCH, located at: 200 East Broad…
Added 1 min ago
Financial Advisor - PNC Wealth Management
PNC Wealth Management LLC
Chestnut Hill, MA · Boston, MA
…keep all parties on the same side of the table. PNC’s referral program and culture drives and encourages teamwork resulting in branch partners having a vested interest in our advisors’…
Added 1 min ago
PB
Part Time Teller
PNC Bank NA
PA
- Part-time
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Technology Risk Advisor Sr
PNC Bank NA
PA · Phoenix, AZ · Dallas, TX
Program Alignment & Fraud Risk Management Program (FRMP) Execution:
Added 1 min ago
Personal Banker
PNC Bank NA
Opelika, AL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 1 min ago
Teller
PNC Bank NA
Franklin, NC
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…

at Marriott

Overnight Front Desk Manager

Nashville, TN, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 6, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel - offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

Report this job