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DH
Senior Account Manager
Daniels Health
Albany, NY
- $90,000 to $130,000 USD / year
Ability to support new product installations or new program implementations at a customer site
Added just now
AS
RESIDENTIAL MANAGER
Apis Services Inc
Philadelphia, PA
- $27.91 USD / hour
The Mainstay Program is seeking a compassionate and dependable Residential Manager to lead residential services, support staff, and help ensure a safe, healthy, and empowering environment…
Added 1 min ago
A
Production Supervisor
Aerotek
Valley City, OH
- $33 to $38 USD / hour
Job DescriptionThe Production Supervisor 1st Shift Line Side oversees day-to-day operations on the production floor, ensuring that secondary operations run efficiently, safely, and on…
Added 1 min ago
Export Control & Research Security Analyst
University of North Carolina at Charlotte
NC
…Division of Research. It provides oversight, education, and support for integrity, compliance, and security issues related to research and certain University operations at UNC Charlotte.…
Added 1 min ago
Territory Manager
Allegion Access Technologies LLC
Columbus, OH
Perform other assignments in support of the sales operations as requested by Regional Sales Manager.
Added 1 min ago
Lot Manager
Principle Automotive
Selma, TX
Employee Support: Free Employee Assistance Program (EAP), global emergency travel services, and online will preparation
Added 1 min ago
Used Car Manager
Principle Automotive
Selma, TX
Employee Support: Free Employee Assistance Program (EAP), global emergency travel services, and online will preparation
Added 1 min ago
Assistant Sterile Pharmacy Manager
Strive Pharmacy
Tampa, FL
Strive Pharmacy is seeking a technical, quality-focused, and clinical leader for the role of Assistant Sterile Pharmacy Manager. Working alongside the Sterile Pharmacy Manager, this role…
Added 1 min ago
Pharmacy Purchasing Coordinator
Chase Brexton Health Care
Baltimore, MD
Perform purchasing and inventory-related functions in conjunction with 340B Program Manager
Added 1 min ago
Maintenance Manager - Navy Yard
Bozzuto
Washington, DC
…within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team…
Added 2 mins ago
Zone Supervisor
KBS
Savannah, GA
…more - maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
Added 2 mins ago
TU
Senior AP Accountant
TESOLIFE US INC
Flushing, NY
- $35 USD / hour
…and balance sheet reconciliations, and assists the Accounting Manager in implementing procure-to-pay (P2P), vendor onboarding, payment approval, and other key processes and controls. Beyond…
Added 3 mins ago
RP
Shuttle Driver Non CDL Charleston Int'l Airport
Reimagined Parking
CHARLESTON, SC
- $17 USD / hour
The Shuttle Driver works collaboratively with team members, the Operations Manager, and Shift Supervisors to ensure service excellence and adherence to company standards.
Added 3 mins ago
Food Service Operations Assistant Manager
Nouria Energy Services, Inc.
Londonderry, NH
support implementation of the Nouria Safety and Health program
Added 3 mins ago
Car Wash Operations Assistant Manager
Nouria Energy Services, Inc.
W Springfield, MA
Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of our high-volume car wash facility. This role is ideal for someone who thrives in…
Added 3 mins ago
PB
Sit Down Forklift Operator 1st Shift
PLA Buyer LLC
Greenfield, IN
- Up to $1,500 USD / week
Employee Assistance Program (EAP) – Free and confidential support for work stress, grief, legal/financial issues, and more.
Added 3 mins ago
PB
Sit Down Forklift Operator 2nd Shift
PLA Buyer LLC
Greenfield, IN
- Up to $1,500 USD / week
Employee Assistance Program (EAP) – Free and confidential support for work stress, grief, legal/financial issues, and more.
Added 4 mins ago
Staff Technical Program Manager - AI Enablement
GA
· Provide program-level guidance on architecture, integration, release planning, deployment, and support readiness without displacing engineering ownership.
Added 4 mins ago
IG
PLM and CAM/CAI Integration Engineer
Insight Global
Santa Ana, CA
- From $80 USD / hour
…rules, status and release behavior, workflow design, and access manager rules. Teamcenter administration without configuration depth does not satisfy this…
Added 6 mins ago
Quality Excellence Manager, NA
Kenvue Brands LLC Legal Entity
NJ
The Manager, Quality Excellence North America converts regional Quality Excellence priorities into disciplined execution. The role leads assigned deployments and improvement workstreams,…
Added 6 mins ago
Assistant Manager II
Family Dollar
Greensboro, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
Assistant Manager I
Family Dollar
Midland, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
Assistant Manager II
Family Dollar
Wadley, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
Assistant Manager I
Family Dollar
Hazel Park, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
Assistant Manager II
Family Dollar
Jonesboro, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:

at Marriott

Overnight Front Desk Manager

Nashville, TN, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 6, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel - offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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