Jobs in the United States

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Startup Automation Engineer
Bechtel
Reston, VA
- $84,600 to $122,400 USD / year
In this role, you will provide automation support to project teams, including setup, training, application use, software quality assurance, reporting, database administration, and close-out…
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CWE Professional Development Senior Specialist
Bechtel
Houston, TX
The Senior Specialist combines construction workforce development expertise with disciplined program execution. The role requires a highly organized and influential professional who is…
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NOW HIRING – MULTI-SITE MAINTENANCE SUPERVISOR
Celtic Property Management LLC
Mesa, AZ
Minimum 3 years of multifamily apartment maintenance experience required · HVAC certification and EPA Section 608 certification required
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Surveillance Manager
North Fork Mono Casino
Madera, CA
Must have excellent knowledge of Blackjack, Craps, Roulette, Poker, Baccarat, and carnival games
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Client Associate/Registered Client Associate- Minneapolis
Royal Bank of Canada
Minneapolis, MN
At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you.
Added 1 min ago
Program Assistant-FAC
Default Brand
San Francisco, CA
Responsible for training new staff on program specific systems (EPIC & IntakeQ).
Added 1 min ago
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Lead Technical Program Mgr
Disney Entertainment & Sports LLC
San Francisco, CA
- $170,500 to $228,600 USD / year
This role operates at the intersection of design program management, cross-functional alignment, and operational systems improvement. It will oversee a portfolio of interconnected…
Added 1 min ago
Advanced Practice Provider II, Pediatric Pulmonary ITU, Plano
UTSW
TX
…Unit and assist families with patient education and device training including tracheostomy and ventilator settings for transition to home care. This is an autonomous role and requires…
Added 1 min ago
HS
Dental Hygienist (RDH)
HEALING SMILES PLLC
West Melbourne, FL
- $41 to $44 USD / hour
…by advanced technology, structured onboarding, and hands-on training. Our independently owned practices foster strong local cultures while benefiting from the stability, resources, and…
Added 2 mins ago
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Aircraft Maintenance Instructor
Global Medical Response
Austin, TX
- $73,296.34 to $103,388.12 USD / year
Develops maintenance Learning Management System training classes
Added 2 mins ago
Play Ambassador - Evergreen
ICAN Inc
Utica, NY
Must have a passion for play and guest service along with genuine joy interacting with children and families · Must have a positive attitude and strong work ethnic
Added 2 mins ago
Leadership Training Dev Program Manager
Mclane
Temple, TX
Lead the development, implementation, and ongoing maintenance of training programs supporting warehouse operations, distribution center processes, logistics functions, warehouse management…
Added 2 mins ago
Training Operations Manager
Mclane
Temple, TX
Lead the development, implementation, and ongoing maintenance of training programs supporting warehouse operations, distribution center processes, logistics functions, warehouse management…
Added 2 mins ago
Nurse Aide In Training
Regency Integrated Health Services
Edinburg, TX
Start your healthcare career with the Nurse Aide in Training Program at a Wellsential or Regency skilled nursing facility. This program provides an opportunity to become an employee while…
Added 2 mins ago
Software Support Specialist
Westgate Resorts
Ocoee, FL
The Software Support Specialist provides software testing, application support, training, troubleshooting, and documentation for multiple business systems. This role partners closely with…
Added 2 mins ago
Supervisor I, Maintenance
The Wonderful Company
Mission, TX
Continued training and generous Education Reimbursement Program
Added 2 mins ago
UC
Substitute Cook
Upper Crust Food Service
East Prairie, MO
- $15 USD / hour
Enforce sanitation and food safety standards per state, local, and school nutrition program regulations.
Added 3 mins ago
Skills Trainer (QMHA) #510
LifeWorks NW
Portland, OR
The Skills Trainer provides skills training to children and adolescents ages 3 to 18
Added 3 mins ago
Customer Service Representative
Community Choice Financial Family of Brands
Charleston, SC
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Added 3 mins ago
Admissions Manager
Ascension
Remote, United States
High School diploma equivalency with 2 years of cumulative experience and 1 year of cumulative leadership experience required · OR 4 years of applicable cumulative job specific experience and 1 year of cumulative leadership experience required
Added 3 mins ago
Supervisor Radiology
Ascension
Franklin, WI
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 3 mins ago
Sr Principal Solution Architect, IT Identity Services
United States
…certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of…
Added 3 mins ago
Sr Manager, IT Cybersecurity Identity Protection
United States
…or a related technical discipline, or equivalent experience/training. Prior job experience in cybersecurity management or a related field is…
Added 3 mins ago
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Premium Guest Services Coordinator Full Time
United States
- $23.23 USD / hour
- Full-time
…(and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal…
Added 3 mins ago
Estimator
Schuff Steel
Phoenix, AZ
Must have great attention to detail and excellent written communication skills

at Marriott

Overnight Front Desk Manager

Nashville, TN, United States

Apply on ejwl.fa.us2.oraclecloud.com About employer

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 6, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel - offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Jobs in the United States