Jobs in the United States

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Added 1 min ago
Store Assistant Manager
Circle K
Bucyrus, OH
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 2 mins ago
Director, Business Transformation - D5 Deployment Lead (Magellan Program)
Boston Scientific
Arden Hills
The Director, Business Transformation – D5 Deployment Lead plays a critical leadership role within the Magellan Program, BSC’s enterprise-wide ERP system upgrade and transformation program,…
Added 2 mins ago
Contracts Manager
Lunar Outpost
Golden, CO
…on Earth. We are seeking a talented, experienced Contracts Manager to help define the future of lunar surface mobility in a fast-paced startup environment. This role supports groundbreaking…
Added 3 mins ago
GP
Material Handler - Weekend Shift (HUB)
Generac Power Systems Inc
Jefferson, WI
- $20.85 USD / hour
Actively understands and participates with the Drive to Zero program.
Added 3 mins ago
GP
Material Handler - 1st Shift (HUB)
Generac Power Systems Inc
Jefferson, WI · Lake Mills, WI · Edgerton, WI · Fort Atkinson, WI · Cambridge, WI · Milton, WI · Watertown, WI · Sun Prairie, WI
- $20.85 USD / hour
Actively understands and participates with the Drive to Zero program.
Added 3 mins ago
Operations Manager
Newport Healthcare
Shingle Springs, CA
smooth and efficient day-to-day operations at their program. As a central partner to both the clinical and operations teams, the Operations Manager helps create a safe, responsive, and…
Added 3 mins ago
LT
Kids Leader
Life Time
West Harrison, NY
- $66,400 to $83,000 USD / year
First Aid certification, Infant/Child and Adult CPR/AED certification required within the first 60 days of hire
Added 4 mins ago
Personal Training Lead
Life Time
Goodyear, AZ
As a Personal Training Manager, you will lead a team of Fitness Professionals through their career at Life Time. You will supervise all revenue departments and Team Members within Life Time…
Added 4 mins ago
GROCERY/LEAD CLERK
The Kroger Co.
Oak Creek, WI
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance…
Added 5 mins ago
Territory Manager-Outside Sales
Priority-1 Inc.
Orlando, FL
The Territory Manager sales position offers potential candidates the opportunity to establish superior selling skills, offer a large business solution in a small-to-mid size business…
Added 5 mins ago
II
Maintenance Execution Manager
Ingredion Incorporated (NA-US)
North Kansas City, MO
- $102,100 to $136,166.67 USD / year
Ingredion is seeking a people-focused and results-driven Maintenance Department Manager to lead maintenance operations at our North Kansas City facility. In this role, you will develop and…
Added 5 mins ago
II
Process Engineer
Ingredion Incorporated (NA-US)
Bedford Park, IL
- $84,400 to $112,533.33 USD / year
This role reports to the Senior Manager, Process & Control Systems Engineering.
Added 5 mins ago
II
Process Lead, Wet Mill
Ingredion Incorporated (NA-US)
North Kansas City, MO
- $84,400 to $112,533.33 USD / year
Ingredion is hiring a Process Lead to provide ownership of technical solutions to unit operations. This position supports and ensures proper response to process upsets and changes within…
Added 5 mins ago
Workforce Solutions - Rewards - Compensation Consultant- Manager
PricewaterhouseCoopers Advisory Services LLC
NY · Atlanta, GA · Chicago, IL · Washington, DC · Boston, MA · Philadelphia, PA
What You Must Have
Added 5 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PricewaterhouseCoopers Advisory Services LLC
NY · Raleigh, NC · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbia, SC · Columbus, OH · Dallas, TX · Baltimore, MD · Richmond, VA · Rochester, NY · Rosemont, IL · Boston, MA · St. Louis, MO · Salt Lake City, UT · San Antonio, TX · Seattle, WA · Spartanburg, SC · Stamford, CT · Tampa, FL · Atlanta, GA · Toledo, OH · Austin, TX · Tulsa, OK · Washington, DC · Denver, CO · Des Moines, IA · Detroit, MI · Buffalo, NY · Florham Park, NJ · Fort Worth, TX · Greensboro, NC · Hartford, CT · Houston, TX · Grand Rapids, MI · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Little Rock, AR · Louisville, KY · Birmingham, AL · Fayetteville, AR · Melville, NY · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Orleans, LA · Oklahoma City, OK · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR
What You Must Have
Added 6 mins ago
Practice Group Manager
BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
HINSDALE, IL · WESTERN SPRINGS, IL · OAK PARK, IL
…leave, paid time off, holiday pay and an Employee Assistance…
Added 6 mins ago
Practice Group Manager
BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
MILWAUKEE-HOWELL AVE, WI
…leave, paid time off, holiday pay and an Employee Assistance…
Added 6 mins ago
BH
Lead Practice Coordinator
BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
WAUKESHA, WI · OCONOMOWOC, WI · Pewaukee-Riverwood, WI · MUKWONAGO-BAY VIEW RD, WI
- $23.5 USD / hour
Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
Added 6 mins ago
Principal Engineer - Field Safety & Emergency Response
GLOBALFOUNDRIES U.S. INC.
NY
Respond to site incidents and take a lead role in containment and investigation activities
Added 6 mins ago
TL
Program Manager, GRC & AI Strategy
TransUnion LLC
Chicago, IL · Reston, VA · Crum Lynne, PA · White Plains, NY
- $142,500 to $237,500 USD / year
Lead the development and communication of key performance indicators, key risk indicators, risk-reduction measures, executive dashboards, and governance reporting for the CISO, executive…
Added 6 mins ago
Account Manager - Cargo Operation
AGI Post Inc
Omaha, NE
The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo account operations by performing the following duties…
Added 7 mins ago
Manager Electronics Engineering 3
Northrop Grumman
San Diego
…(NIC), Engineering and Sciences is seeking a Hardware Department Manager for an onsite position in San Diego, CA. This role combines the full Department Manager leadership skillset - people…
Added 7 mins ago
Business Management Manager - Manager 1
Northrop Grumman
Linthicum Heights · Rolling Meadows
Previous experience managing/supervising program, project, or personnel. This may be a lead position on a team.
Added 7 mins ago
Manager General Manufacturing 1
Northrop Grumman
Los Angeles
The Manager, General Manufacturing 1 leads day-to-day manufacturing execution to ensure safe, efficient, and compliant production performance across the product lifecycle. This role directs…
Added 7 mins ago
Manager Innovation Engineering 3
Northrop Grumman
Remote, United States
Northrop Grumman is seeking an innovative, mission-driven technical leader to establish and lead the Mission Integration & Solution Engineering.

at Marriott

Guest Services Manager

Detroit, MI, United States

Apply on ejwl.fa.us2.oraclecloud.com About employer

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Jobs in the United States