Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
A
Superintendent
Actalent
Orlando, FL
- $31 to $41 USD / hour
Lead and oversee field crews, providing clear direction, support, and accountability to maintain a safe and productive work environment.
Added just now
Systems Engineer - (Lead or Senior)
The Boeing Company
Albuquerque, NM
Boeing Laser and Electro-Optical Systems (LEOS) is looking for a highly skilled and adaptable Lead or Senior Systems Engineer (Level 4 or 5) to provide Systems Engineering support on a…
Added just now
Senior Project Management Specialist
The Boeing Company
Ridley Park, PA
Boeing Global Services BGS is seeking a Senior Program Management Specialist in Ridley Park, PA, to lead our training and sustainment portion of the contract.
Added just now
Apache Sustainment Integrated Support Planning and Management Specialist - Lead
The Boeing Company
Mesa, AZ
Boeing Global Services (BGS) has an exciting opportunity for an Integrated Support Planning & Management Specialist - Lead to join the Vertical Lift Sustainment Team in Mesa, AZ. The…
Added just now
Procurement Agent
The Boeing Company
Long Beach, CA
Support Proposal activity including gathering supplier cost and lead time inputs to support customer proposals, Requests for Information (RFI), and business development opportunities
Added just now
Financial Planning and Controls Analyst (Senior or Subject Matter Expert or Lead)
The Boeing Company
Kennedy Space Center, FL
…Planning and Controls Analyst (Senior or Subject Matter Expert or Lead) (Level 4 or 5) to join our team working on the largest and most powerful rocket ever produced in the history of…
Added just now
H&
Leasing Agent
HOBAN & ASSOCIATES, LLC
Marysville, WA · Everett, WA · Edmonds, WA · Bothell, WA
- $25 to $26 USD / hour
Must have a valid drivers license
Added just now
Forklift Driver
Varsity Brands
Grand Prairie, TX
Service - We lead with heart. We champion community.
Added 1 min ago
MA/PSR
Loma Linda
Loma Linda, CA
Licensures and Certifications: Medical Assistant (MA) certification required
Added 1 min ago
Senior Director - Software Engineering (Cisco Duo)
Cisco Systems, Inc.
Remote, United States
As Senior Director of Engineering, you will lead the engineering team responsible for Duo, Cisco’s security-first identity and access management product. Duo helps organizations make access…
Added 1 min ago
CO
Road Maintenance Worker III - Roads
County of Mendocino
Mendocino County, CA
- $24.82 to $30.15 USD / hour
May act in a lead capacity for brief periods of time in the absence of a lead worker.
Added 2 mins ago
DSP-RBT - Back-up Lead - CA
Young Adult Institute, Inc.
United States
Serves as a back-up Lead Registered Behavior Technician (RBT)/Lead Licensed Psych Tech (LPT) providing coverage on an as needed basis, as designated and scheduled by program leadership,…
Added 2 mins ago
RI
Quality Manager
Rivet Industries
San Jose, CA
- $175,000 to $215,000 USD / year
…are looking for an experienced Quality Manager to build and lead quality across the company, from the first prototype through shipped product in the…
Added 2 mins ago
Advanced Packaging Development Engineer
Apple
Santa Clara, CA
…technology development for future products. In this role, you will lead the definition, development, and qualification of cutting-edge 2.5D and 3D packaging technologies - incorporating…
Added 2 mins ago
Sr iOS Software Engineer, Creativity Apps
Apple
Cary, NC · Cupertino, CA · San Diego, CA · Seattle, WA · Vancouver, WA
…decisions, the user experience, and project planning. You'll lead complex features from concept through launch, make key architectural decisions, raise the bar on engineering quality, and…
Added 2 mins ago
Software Engineer - 3D Vision & Perception
Apple
Sunnyvale, CA
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build or service we create is the result of us making each…
Added 2 mins ago
Senior Computer Vision / Machine Learning Engineer - 3D Vision & Perception
Apple
Sunnyvale, CA
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build or service we create is the result of us making each…
Added 2 mins ago
RF Design Engineer – Next-Gen Wireless
Apple
San Diego, CA
Lead integration of multiple wireless technologies (cellular, GPS, Wifi, NFC) into products, resolving cross-technology coexistence and interference challenges.
Added 2 mins ago
Senior Software Engineer, G&A Solutions Engineering (GSE)
Apple
TX · Sunnyvale, CA
Track record of leading software projects within a team as a tech lead (TL), while mentoring software engineers.
Added 2 mins ago
Senior Software Engineer (Platform Engineer), G&A Solutions Engineering (GSE)
Apple
Austin, TX · Sunnyvale, CA
Track record of leading software projects that span multiple, distributed teams as a tech lead (TL), while mentoring senior-level software engineers.
Added 2 mins ago
Specialty Supervisor, Registered Nurse
San Ysidro Health
Chula Vista, CA
Lead care teams in the achievement of organizational goals for health outcomes improvement, patient safety, satisfaction, and clinical quality goals.
Added 2 mins ago
Lead AI and Data Science Engineer II
Deloitte US
Tampa, FL
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
Added 2 mins ago
Cyber Operate - PlainID/PBAC Senior Engineering Management Specialist/Senior Consultant
Deloitte US
Chicago, IL
Must have strong knowledge of ensuring compliance with internal and external regulations, including SOX, GDPR, and ISO standards
Added 3 mins ago
DI
Technical Project Manager (6-month contract)
Dephy, Inc.
Boxborough, MA
- $55 USD / hour
…manufacturing using an agile approach adapted for hardware’s long lead times and validation cycles. You’ll spot at-risk milestones early, clear blockers, and keep the team…
Added 3 mins ago
MQ
Senior Product Engineering Program Manager
Monarch Quantum
San Diego, CA
- $125,000 to $175,000 USD / year
Join our fast-paced and passionate team as a Senior Product Engineering Program Manager. As we scale, you will be instrumental in building our foundation from the ground up. This is a…

at Marriott

Guest Services Manager

Detroit, MI, United States

Apply on ejwl.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on ejwl.fa.us2.oraclecloud.com About employer

Report this job

Work requirements

Jobs in the United States