Jobs in the United States

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Added just now
Information Security Analyst II
Global Payment Holding Company
COLUMBUS, GA
…data, interpreting data in support of security event management process from various data feeds and triages on a wide variety of security…
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Retail Fragrances Sales Support Associate - Dior, NorthPark Center - Full Time
Macy's
Dallas, TX
- Full-time
Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies
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Manager, FP&A
Golden State
San Francisco, CA
Golden State is looking for a Manager to join the Financial Planning & Analysis (FP&A) team to support the growth of our business. In this role, you will partner closely with Accounting,…
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Quality Engineering Manager
Johnson & Johnson Surgical Vision Inc. Legal Entity
Jacksonville, FL
The role leads the Quality Engineering team supporting manufacturing operations and partners with Operations, Manufacturing Engineering, R&D, Validation, Quality Systems, Laboratories,…
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Senior Manager Technical Product Management
Johnson & Johnson Services Inc. Legal Entity
Horsham, PA · New Brunswick, NJ · Raritan, NJ
As the Sr. Manager Technical Product Management, you will be directing a team of Technical Product Owners to drive strategy and execution for critically important products in the Master…
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Senior Manager, External Quality Business Processes and Strategic Projects
JANSSEN SUPPLY GROUP, LLC. Legal Entity
Horsham, PA
We are searching for the best talent as Senior Manager, External Quality Business Processes and Strategic Projects.
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Account Executive I - Advanced Hemostasis and Healing (AHH) (Albuquerque, NM) – Johnson & Johnson MedTech, Surgery
Ethicon US LLC Legal Entity
Albuquerque, NM
Execute the selling process in a manner that is concise, compliant, professional, ethical, and persuasive; and which leads the customer to action.
Added 1 min ago
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Community Manager - 5742
Guardian Real Estate Services LLC
Bend, OR
- $34 USD / hour
Administer budgets, review, and analyze operations, and recommend corrective actions needed to maximize efficiency, owner and resident satisfaction, and profitability to Regional Property…
Added 1 min ago
CM
Assistant Nurse Manager - Pediatric Transport Coordinator - 10 hours Full Time Days - $10,000 Hiring Incentive!
Cedars-Sinai Medical Center
Los Angeles, CA
- Full-time
Under the leadership of the Associate Director and Executive Director the Assistant Nurse Manager is responsible for coordinating the daily twenty-four (24) hour operations of the Pediatric…
Added 1 min ago
Universal Banker
State Bank of Southern Utah
Fillmore, UT
Other duties as assigned, based on needs of the branch at the discretion of the Branch Operations Manager
Added 2 mins ago
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Alfred Canon Drive FT Shift Lead
ALFRED COFFEE
Beverly Hills, CA
- $19.42 USD / hour
The Shift Lead is responsible for supporting daily cafe operations while helping lead the team through busy and fast-paced shifts. This role acts as a key support partner to café leadership…
Added 2 mins ago
Shift Supervisor
West Virginia CVS Pharmacy, L.L.C.
Milton, WV
…through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run…
Added 2 mins ago
Pharmacy Technician
West Virginia CVS Pharmacy, L.L.C.
Morgantown, WV
…Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring…
Added 2 mins ago
Senior Clinical Strategist
CVS Shared Services Resources LLC
Remote, United States
- Serving as clinical expert on actionable opportunities related to CM, gap closure, workflow discussions, and partnering with case manager supervisor/manager and CMs
Added 2 mins ago
Foreign Pharmacy Grad - International Pharmacy Intern
Virginia CVS Pharmacy, L.L.C.
Wytheville, VA
…pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing…
Added 2 mins ago
Pharmacy Manager
CVS Rx Services, Inc.
Wytheville, VA
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 2 mins ago
Foreign Pharmacy Grad - International Pharmacy Intern
Virginia CVS Pharmacy, L.L.C.
Richlands, VA
…pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing…
Added 2 mins ago
Foreign Pharmacy Grad - International Pharmacy Intern
Virginia CVS Pharmacy, L.L.C.
Norton, VA
…pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing…
Added 2 mins ago
Foreign Pharmacy Grad - International Pharmacy Intern
Virginia CVS Pharmacy, L.L.C.
Christiansburg, VA
…pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing…
Added 2 mins ago
Foreign Pharmacy Grad - International Pharmacy Intern
Virginia CVS Pharmacy, L.L.C.
Bristol, VA
…pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing…
Added 2 mins ago
Pharmacy Technician
Virginia CVS Pharmacy, L.L.C.
Dumfries, VA
…Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring…
Added 2 mins ago
Pharmacy Technician
Virginia CVS Pharmacy, L.L.C.
Kilmarnock, VA
…Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring…
Added 2 mins ago
Shift Supervisor
CVS Pharmacy, Inc.
Richardson, TX
…through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run…
Added 2 mins ago
Operations Manager
CVS Pharmacy, Inc.
Southlake, TX
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
Added 2 mins ago
Pharmacy Technician
CVS Pharmacy, Inc.
Plano, TX
…Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring…

at Marriott

Guest Services Manager

Detroit, MI, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Jobs in the United States