Jobs in the United States

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Advanced Practice Provider - Clinic Nurse Midwife PRN
Stormont-Vail HealthCare, Inc.
Topeka, KS
Nurse Practitioner - KSBN Must hold a RN license with advanced practice certification Required
Added 1 min ago
DELI/CLERK
The Kroger Co.
Edmonds, WA
Associates have access to free, confidential financial and emotional counseling through our Employee Assistance Program and Goldman Sachs Ayco collaboration.
Added 1 min ago
HOME/RELIEF ASST DEPT LEADER
The Kroger Co.
Portland, OR
Assist with the management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Home Merchandising Assistant Manager and…
Added 1 min ago
CR
Community / Property Manager
Conifer Realty LLC
Branchburg, NJ
- $70,000 to $76,000 USD / year
Community / Property Manager - Affordable Housing | Branchburg, NJ
Added 1 min ago
Store Manager - New Store Opening
Joe & the Juice / United States
Corte Madera, CA
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation. You will adhere to…
Added 2 mins ago
KN
Program Manager - Channel Product Operations
KeyBank National Association
Brooklyn, OH
- $96,000 to $181,000 USD / year
The Program Manager manages a set of interrelated projects, and in some cases, on-going operations to deliver against a common set of business objectives using business acumen, critical…
Added 2 mins ago
Controller
Sage Hospitality
Estes Park, CO
…control over revenue, expenses, assets and liabilities. Own financial close, balance sheet reconciliations, payroll accounting, accounts receivable, accounts payable, revenue audit, cash…
Added 2 mins ago
Chief of Staff, Student Academic Engagement & Success (HR Title: Director)
SMU
Dallas, TX
…responsible for data and systems management and budget and financial management. The Chief of Staff ensures that financial, operational, and data resources are aligned with divisional…
Added 3 mins ago
M
Retail Sales Specialist - Polo, San Francisco Union Square - Full Time
Macy's
San Francisco, CA
- Full-time
Must have good time management skills
Added 3 mins ago
SO
IT STATEWIDE ASSOCIATE ANALYST 1-4 (APPDM LAGOV ERP LOGISTICS POS #50389915)
State of Louisiana
Baton Rouge, LA
- $21 to $37.8 USD / hour
The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the…
Added 3 mins ago
CO
2026-A Economic Development Project Manager (11/2026)
City of Prattville
Prattville, AL
- $57,339.04 USD / year
The Economic Development Project Manager is responsible for coordinating recruitment and retention efforts for the City of Prattville’s Economic Development Department and surrounding…
Added 3 mins ago
Patient Care Tech / PCT IMC
Hillcrest Healthcare System
TULSA, OK
Join our team as a night shift, full-time, Intermediate Care (IMC) Patient Care Tech (PCT) in Tulsa, OK
Added 3 mins ago
G&
Director of Operations
Gooch & Housego Pal Alto
Bellwood, IL
- $160,000 to $180,000 USD / year
Manage site operating plans and budgets within delegated authority; weekly report out of plan vs actual and financial forecasts using ERP data and operating trends.
Added 3 mins ago
Clinic Manager
UT Health East Texas
Tyler, TX
Join our team as a Clinic Manager in Tyler, TX.
Added 3 mins ago
Clinical Pharmacist
Lovelace Health System
Albuquerque, NM
…pharmaceutical care, including drug dispensing, an IV admixture program, and providing drug information. Works under the direction of the Director of Pharmacy and/or the Pharmacy Operations…
Added 4 mins ago
Case Manager - Adult Mental Health - Post Arrest Diversion (PAD)
Wellspring
Louisville, KY
Must have one year of full-time employment working directly with adults with a serious mental illness (SMI) and/or with justice-involved adults · Shift/schedule: Day shift
Added 4 mins ago
SB Shop Manager
Accelerated Brands
Midland, TX
Valid driver’s license required
Added 5 mins ago
Service Desk Delivery Manager
Deloitte US
Boise, ID
…collaborative environment? As an experienced Service Desk Delivery Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive…
Added 5 mins ago
CH
Pharmacy Manager - Full Time Flexible
CVS Health
Tupelo, MS
- $65 to $81 USD / hour
- Full-time
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 5 mins ago
Manager, ACO Strategy & Operations
CVS Health
Work at Home, IL
As a Manager, ACO Strategy & Operations you will play a critical role in supporting our Oak Street Health patients, providers and business by serving as a critical leader in advancing Oak…
Added 5 mins ago
CH
Medical Assistant
CVS Health
Aurora, CO
- $18.5 to $38.82 USD / hour
Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist. They are a vital element of our model and important members of our Care Teams. Being an MA at Oak…
Added 5 mins ago
CH
Medical Assistant
CVS Health
Aurora, CO
- $18.5 to $38.82 USD / hour
Medical Assistants (MA) report to the Practice Manager or Center Operations Specialist. They are a vital element of our model and important members of our Care Teams. Being an MA at Oak…
Added 5 mins ago
CH
Store Manager in Training
CVS Health
Hot Springs, AR
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 5 mins ago
CH
Store Manager in Training
CVS Health
Shawnee, OK
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 5 mins ago
Environmental Services - Manager in Training
Healthcare Services Group, Inc.
WEST MELBOURNE, FL
Must have computer skills with the ability to maintain records and complete reports as required, including web-based reporting

at Marriott

Guest Services Manager

Detroit, MI, United States

Apply on ejwl.fa.us2.oraclecloud.com About employer

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Jobs in the United States