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L
Patient Accounts Specialist I - POE
LRADAC
Lexington, SC
- $16 to $20.8 USD / hour
In this position, under the supervision of the POE Manager, provide administrative and operational support by performing the following duties. Under the supervision of the VP of Clinical…
Added just now
Outside Sales Representative
Regional Recruiting Manager
Kennewick, WA
…implementing sales plans to grow business and maintain current customer base, and by helping to build the national Sunbelt branding identity.Education or experience that prepares you for…
Added 1 min ago
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Production Engineer
Ashland Specialty Ingredients, GP
HOPEWELL, VA
- $96,000 to $151,000 USD / year
In order to be qualified for this role, you must possess the following:
Added 1 min ago
Personal Banker Associate I - Lafayette
Fifth Third Bank, National Association
Lafayette, IN
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 1 min ago
Float Personal Associate I - Mason/Jackson Area
Fifth Third Bank, National Association
Mason, MI · Jackson, MI
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 1 min ago
Retail Personal Banker Associate I
Fifth Third Bank, National Association
Amherst, OH
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 1 min ago
Preferred Relationship Manager
Fifth Third Bank, National Association
Norton Shores, MI · Muskegon, MI
…retention of bank customers, with specific focus on our Preferred Program customers and mass affluent prospects. Proactively contact and service customers in the sales and service of bank…
Added 1 min ago
Personal Banker Associate I - Ocala, FL
Fifth Third Bank, National Association
Ocala, FL
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 1 min ago
Financial Center Manager Associate - Lansing
Fifth Third Bank, National Association
Lansing, MI
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
Added 1 min ago
Aerie - Selling Team Leader (Assistant Manager)
AEO
West Des Moines, IA
…and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting…
Added 1 min ago
AE - Merchandising Team Leader (Assistant Manager)
AEO
Bozeman, MT
…and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting…
Added 1 min ago
Hotel Marketing Manager
Harwood International
Dallas, TX
The Marketing Manager (Hotel Swexan) is a key contributor to the success of the dynamic marketing + PR campaigns for the Hotel Swexan. As a strategic thinker, collaborator, and connector,…
Added 2 mins ago
Commercial Parts Pro
Advance Stores Company Inc (500)
Southington, CT
· Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to…
Added 2 mins ago
Commercial Parts Pro
General Parts Distribution LLC (760)
Oak Park Heights, MN
· Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to…
Added 2 mins ago
Commercial Parts Pro
Advance Stores Company Inc (500)
Billerica, MA
· Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to…
Added 2 mins ago
Senior Technical Program Manager
Keysight Technologies, Inc.
Santa Rosa, CA
The Wireless IST team is seeking a proactive Senior Technical Program Manager (TPM) to lead complex, cross-functional hardware programs from concept through customer delivery in a…
Added 2 mins ago
Financial Service Representative
Heights Finance Corporation
Harrisburg, IL
"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to…
Added 2 mins ago
AT
Customer Program Manager
Amprius Technologies, Inc.
Fremont, CA
- $120,000 to $160,000 USD / year
We are establishing a dedicated Customer Program Management function within our Commercial organization and are seeking our first Customer Program Manager to help build and scale this…
Added 3 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Presque Isle, ME
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 3 mins ago
Regional Clinical Sales Specialist, Trauma – (Columbus, OH) - Johnson & Johnson MedTech - Orthopaedics
DePuy Synthes Sales, Inc. Legal Entity
Columbus, OH
Advance DPS sales by serving as sole Company representative to provide direct customer support by attending surgeries and assuring that the proper equipment is available and functioning.
Added 3 mins ago
Commercial Parts Pro
Advance Stores Company Inc (500)
Colonie, NY
· Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to…
Added 3 mins ago
Branch Manager
WAC-GA World Finance Company of Georgia, LLC
GA · Marietta South, GA · Lawrenceville, GA · Buford, GA · Douglasville, GA
The Branch Manager is responsible for driving branch growth, portfolio performance, and profitability through loan production, tax preparation growth, customer retention, and delinquency…
Added 3 mins ago
SO
OPS OPERATIONS ANALYST I - 64801259
State of Florida
TALLAHASSEE, FL
- $29.61 USD / hour
The incumbent must possess the following:
Added 3 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Presque Isle, ME
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 3 mins ago
VP
Business Associate, Primary Care Wayne, Full Time, Day
Valley Physician Services
United States
- $19.81 to $24.76 USD / hour
- Full-time
Performs a variety of front desk activities that support the Practice and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or…

at Marriott

Guest Services Manager

Detroit, MI, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Jobs in the United States