Jobs in the United States

25+ jobs

Save this search

Added just now
KI
Glass Installation Technician-Entry Level
KDD Inc.
Sarasota, FL
- $18 to $30 USD / hour
…a quick learner with mechanical aptitude, we provide expert training and mentorship to launch your…
Added just now
Histotechnician (Dermatology) Knoxville, TN
Anne Arundel Dermatology
Knoxville, TN
We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments,…
Added just now
Distributor Sales Executive
Molson Coors
Honolulu
…sales volume, distribution, merchandising, and promotion and program execution targets within the allocated…
Added just now
Project Manager Superintendent
BELFOR Holdings
Concord, NH
…level superintendent position must have sufficient relevant training and experience pursuant to listed competencies in their focus area. Successful superintendent candidates may qualify…
Added just now
SO
Information Technology Manager 3
State of Connecticut
Hartford, CT
- $131,219 to $178,920 USD / year
…technology leader for the position of Information Technology Manager 3 within Core-CT. The Core-CT division runs the State of Connecticut's PeopleSoft based Enterprise Resource Planning…
Added just now
Medical Office LPN-Bryan Urgent Care-Southeast
Bryan Health
Lincoln, NE
11. Monitors inventory of supplies and communicates information to Office Manager.
Added just now
Medical Office LPN-Bryan Urgent Care-Southeast
Bryan Health
Lincoln, NE
11. Monitors inventory of supplies and communicates information to Office Manager.
Added just now
MILES-Operations Program Manager-Contingency
KBR
Albany, GA
KBR is seeking an Operations Program Manager to provide overall leadership, management, and operational oversight for a contract supporting multiple performance locations, with the primary…
Added just now
MILES-Program Supervisor-Contingency
KBR
Albany, GA
Serve as the primary point of contact for contractor personnel issues, workplace concerns, and operational challenges, escalating findings and recommendations to the Operations Manager.
Added just now
Tile Department Manager
Floor and Decor Outlets of America, Inc.
Wilmington, NC
…company guidelines concerning sales, customer service, and staff training and…
Added just now
FA
Pro Services Manager
Floor and Decor Outlets of America, Inc.
Devon, PA
- Up to $17 USD / hour
…with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to…
Added just now
Operations Manager
Floor and Decor Outlets of America, Inc.
La Quinta, CA
Assist the General Manager in handling store level human resources or loss prevention issues as necessary
Added 1 min ago
Deco Department Manager
Floor and Decor Outlets of America, Inc.
Alexandria, VA
…company guidelines concerning sales, customer service, and staff training and…
Added 1 min ago
Sales Leader
Norman's Gift Shops, Inc.
Manahawkin, NJ
Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and…
Added 1 min ago
APP Hospice and Palliative Care Fellowship – 2027–2028 Information Sessions
Memorial Sloan Kettering Cancer Center
NY
…ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the…
Added 1 min ago
Material Project Manager
LEIDOS, INC.
Huntsville, AL
It’s Wednesday afternoon in Huntsville. A priority component is trending late, a supplier needs a firm answer, and the program manager is asking for a path forward before the next status…
Added 1 min ago
CC
GIS Program Manager
Cass County Government
Fargo, ND
- $86,150 to $94,231 USD / year
The GIS Program Manager provides leadership and strategic direction for the County's GIS. You'll develop and maintain the County's spatial database and applications, and help departments…
Added 1 min ago
CD
PRN LPN - Memory Care
Casa De Las Campanas
Port Charlotte, FL
- From $27 USD / hour
…Life Care Services (LCS), the nation’s leading developer and manager of senior living…
Added 1 min ago
Sr Project Manager
MKS Inc.
United States
As a Senior Project Manager at MKS Instruments, you will partner with cross-functional teams across Engineering, Product Management, Quality, Operations, Supply Chain, Information…
Added 1 min ago
Diesel Technician- 2nd shift
Casella Waste Systems, Inc.
Lake Ariel, PA
Technicians at Casella participate in a Career Pathways Program that offers exceptional Advancement Opportunity and Regular Merit Increases.
Added 1 min ago
Shift Leader
Einstein Noah Restaurant Group, Inc.
Vestavia Hills, AL
Our Shift Leaders collaborate directly with the General Manager to help motivate the team to deliver a great guest experience. We empower Shift Leaders to take charge and set the morale and…
Added 1 min ago
District Shift Leader
Einstein Noah Restaurant Group, Inc.
Vestavia Hills, AL
…you. District Shift Leaders participate in a targeted General Manager development plan to learn how to be a bagel boss. Once the development plan is complete, you will be next in line to…
Added 1 min ago
EN
Shift Leader
Einstein Noah Restaurant Group, Inc.
Las Vegas, NV
- $11.67 to $18.67 USD / hour
Our Shift Leaders collaborate directly with the General Manager to help motivate the team to deliver a great guest experience. We empower Shift Leaders to take charge and set the morale and…
Added 1 min ago
Compliance Program Specialist
Hawaii Medical Service Association
Honolulu, HI
…the established communication channels; escalate to the C&E Manager, C&E Officer, program Compliance Officer, as…
Added 1 min ago
NPI Project Manager
Ecolab Inc.
New York City, NY
Lead regular program reviews and executive briefings, escalating issues proactively with data-driven insights.

at Marriott

Guest Services Manager

Kahuku, HI, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

Report this job