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Associate Modern Workplace Engineer
24 Hour Home Care - Corporate Division
CA
Reporting to the Sr. Manager, Modern Workplace Engineering, the Associate Modern Workplace Engineer collaborates with IT team members to troubleshoot technical issues, maintain security and…
Added 2 mins ago
Retail Store Manager (Brand Experience Leader) - Porter Ranch Shopping Center
Bath and Body Works
Northridge, CA
2+ years of experience in a manager role, preferably in a retail setting.
Added 2 mins ago
Retail Store Manager (Brand Experience Leader)-Outlet Collection at Riverwa
Bath and Body Works
New Orleans, LA
2+ years of experience in a manager role, preferably in a retail setting.
Added 2 mins ago
Clinical Unit Leader - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital - Weekend Only
Roper St. Francis Healthcare
Summerville, SC
…care on a designated unit. In collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and…
Added 5 mins ago
CC
Mental Health Professional - Jail Services
Catholic Charities Serving Central Washington
Wenatchee, WA
- $40.76 to $45.86 USD / hour
Provides clinical consultation to case managers and peer counselors, escalating to the Program Manager for clinical supervision and expertise as appropriate.
Added 7 mins ago
CH
Manager - Utilization Management Manager
COMMUNITY HEALTH GROUP
Chula Vista, CA
- $121,237.49 to $145,484.98 USD / year
The Utilization Management Manager orients, guides and oversees the Inpatient, Outpatient case managers, transition of care coordinator, Health Home Program (HHP), and Inpatient support…
Added 8 mins ago
VP Division Manager
Lennar Mortgage LLC
Alpharetta, GA
The VP Division Manager at Lennar is responsible for managing the mortgage division and supervising personnel and their workflow, ensuring high morale, excellent customer service and…
Added 11 mins ago
H
Associate Brand Manager
Haleon
Warren
- $115,765 to $159,176 USD / year
As Associate Brand Manager for PRONAMEL, you’ll help shape what’s next for one of Haleon’s most iconic oral health brands, driving growth, cultural relevancy, and best in class innovation…
Added 11 mins ago
UC
Moving Center General Manager Trainee
U-Haul Co. of California
Covina, CA
- $19.08 to $25.3 USD / hour
…to manage one of our moving and storage centers. As General Manager Trainee you will be able to see the ways to make our rental facilities profitable and efficient by keeping track of…
Added 11 mins ago
Storage Customer Service Representative
U-Haul Co. of Texas
Dallas, TX
…Inspection and Verification through our 1-2-3 Punch Certification Program at retail…
Added 11 mins ago
Assistant Moving Center Manager
U-Haul Co. of New Mexico, Inc.
Las Cruces, NM
…consider becoming U-Haul Company’s newest assistant general manager! As assistant general manager, you will frequently be responsible for the day-to-day operations of your center, working…
Added 13 mins ago
PARK MANAGER 2
Arizona Department of Administration
AZ
…natural areas. The agency also includes the statewide trails program, outdoor-related grants program, the State Historic Preservation Office, as well as the Off-Highway Vehicle Program, and…
Added 15 mins ago
Healthcare Account Executive
SailPoint Technologies, Inc.
Remote, United States
Who can lead a virtual team of partner resources, presales, partner manager, deal desk, professional services, BVA team, and customer success to deliver sales wins and customer success.
Added 15 mins ago
Healthcare Account Executive
SailPoint Technologies, Inc.
Remote, United States
Who can lead a virtual team of partner resources, presales, partner manager, deal desk, professional services, BVA team, and customer success to deliver sales wins and customer success.
Added 18 mins ago
SR
Realty Tech (LTRO)
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
- $53,045 to $70,285 USD / year
Under general supervision of the Manager within the Community Development Department (CDD), the LTRO Technician performs technical and administrative duties related to the management,…
Added 18 mins ago
SR
Land Title Recorder
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
- $78,486 to $107,920 USD / year
Under direct supervision of the Manager within the Community Development Department (CDD), the LTRO Recorder performs specialized duties related to the examination, research, processing,…
Added 18 mins ago
SR
PRN Registered Nurse
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
- $50 USD / hour
Under the supervision of the Nurse Manager primarily assigned to River People Health Center (RPHC). This job class is as needed.
Added 18 mins ago
CI
Human Resources Coordinator
Comunilife Inc
New York, NY
- $30 to $35 USD / hour
Notify relevant departments (program management, finance, IT, HR) of confirmed start dates.
Added 18 mins ago
Sleep Technologist with CRT/RRT and RCP Licensed
Saint Francis Healthcare System
Cape Girardeau, MO
…operation of the Sleep Disorders Center with oversight from the SDC Manager, including the ordering of supplies and scheduling of staff. Promotes excellent customer service while responding…
Added 18 mins ago
TC
Business Analyst Account Coordinator, Sales Operations
Toray CMA
Westlake, TX
- $94,556 to $131,903 USD / year
· Coordinate customer communications related to order status, documentation, changes, and issue resolution while maintaining alignment with the responsible Sales Account Manager.
Added 19 mins ago
CE
Store Manager
Claires Essentials LLC
Denver, CO
- $27 to $30 USD / hour
Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance)
Added 20 mins ago
Management and Program Analyst
National Institutes of Health
Montgomery County, MD
Added 20 mins ago
MP
Community Manager
Morgan Properties
Cockeysville, MD
- $75,000 to $80,000 USD / year
Join Our Team as a Community Manager – Support Operations, Build Community, and Drive Resident Experience!
Added 20 mins ago
7
Area Leader (Manager) Trainee
7-Eleven
College Park, MD
- $43,888 to $91,944 USD / year
A focus and dedication to your success! We are committed to our Area Leader training program participants receiving proper training through our in-depth training program that typically…
Added 20 mins ago
Medicaid Compliance Consultant IV
Kaiser Permanente
Hyattsville, MD
The Compliance Consultant IV will maintain and enhance the Medicaid Compliance Program of KP Mid-Atlantic States (KPMAS) and partner closely with the KPMAS Medicaid Department to advise…

at Marriott

Guest Services Manager

Kahuku, HI, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

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