Jobs in the United States

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Mental Health Counselor
Valor Healthcare, Inc.
Duke Field AFS, FL
Assist with the management and treatment of client behavioral health activities to support the well-being of SOF personnel. Mental Health Technicians are not licensed independent providers…
Added just now
Mental Health Counselor
Valor Healthcare, Inc.
Fort Bragg, NC
Assist with the management and treatment of client behavioral health activities to support the well-being of SOF personnel. Mental Health Technicians are not licensed independent providers…
Added just now
Operational Psychologist
Valor Healthcare, Inc.
Fort Bragg, NC
The Operational Psychologist provides comprehensive psychological and human performance support to Special Operations Forces (SOF) personnel to enhance mission readiness, resilience, and…
Added just now
Psychiatric Technician
Valor Healthcare, Inc.
Camp Lejeune, NC
The Psychiatric Technician provides behavioral health support and assists with the care and treatment of individuals experiencing psychiatric, substance abuse, and psychological challenges…
Added just now
Psychiatric Technician
Valor Healthcare, Inc.
Hurlburt Field, FL
The Psychiatric Technician provides behavioral health support and assists with the care and treatment of individuals experiencing psychiatric, substance abuse, and psychological challenges…
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Clinical Manager, Assistive Care
BAYADA Home Health Care
Philadelphia, PA
- $88,000 to $90,000 USD / year
Lead, motivate, and support a team of nurses in delivering exceptional client care.
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Enterprise Data Architect
St. Jude Medical, Cardiology Division, I
MN
We are seeking an Enterprise Data Architect to lead the design, governance, and optimization of enterprise data platforms, integrations, and data assets that support critical business…
Added just now
Clinical Sales Specialist, Electrophysiology - LAAO (Houston, TX)
St Jude Medical S C Inc
TX
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added just now
Clinical Sales Specialist, Electrophysiology – LAAO (East Texas)
St Jude Medical S C Inc
TX
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 1 min ago
Senior Software Engineer, GRC
Reddit
Remote, United States
Lead efforts to automate evidence collection across key systems in scope for SOX and other compliance requirements. Work with control owners and system teams to define evidence…
Added 1 min ago
School Behavior Analyst – Children’s Center for Autism
Cleveland Clinic
United States
…you join this family of caregivers, you will receive endless support and guidance as you find your place at one of the most respected healthcare organizations in the…
Added 1 min ago
RN Care Coordinator - Brain Tumor Center
Cleveland Clinic
United States
…alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the…
Added 1 min ago
LifeStyles Lead - Aquatics
Cleveland Clinic
United States
As LifeStyles Lead, you will oversee the Aquatics Departments at Bath Health and Wellness Center. Using your knowledge, you will help develop and coordinate aquatics programs as well as…
Added 1 min ago
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Child Care Teacher-Wilmington, DE
Bright Horizons Family Solutions
Wilmington, DE
- $19 to $23.2 USD / hour
Provide support in any classroom or age group where teaching coverage is needed across a center or in nearby locations
Added 1 min ago
GR
Advocacy Fellow (DegreesNYC)
GODDARD RIVERSIDE COMMUNITY CENTER
New York, NY
- $17 USD / hour
…under the Youth Council Co-Coordinator for Advocacy, Fellows lead and support advocacy campaigns aligned with #DegreesNYC’s policy priorities. They use storytelling tools such as…
Added 1 min ago
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Client Engagement Consultant
TIAA
Dallas, TX · Charlotte, NC
- $77,000 to $110,000 USD / year
Engages clients primarily through two channels: assigned leads generated by internal lead-generation processes, and proactive outreach to retain clients identified as at risk of moving…
Added 1 min ago
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Sr Analyst, Regulatory Program Management
TIAA
Dallas, TX · Charlotte, NC
- $67,700 to $95,100 USD / year
The Senior Analyst, Regulatory Program Management job evaluates the reliability and effectiveness of internal controls across the company. As a subject matter expert in regulatory…
Added 1 min ago
Nurse Practitioner Hospice
Crossroads Hospice
Memphis, TN
…surround our patients and their loved ones with unwavering support, comfort, and compassion. At Crossroads Hospice, we look for dedicated professionals who share our belief that true…
Added 1 min ago
I
Manager, Technical Account Management and Elevated Support
Inovalon
Tampa, FL
- $95,800 to $130,000 USD / year
As the Manager, Technical Account Management and Elevated Support, you will build and run a scalable technical account management program that helps customers get lasting value from…
Added 1 min ago
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Test Technician
Actalent
Milwaukee, WI
- $28 to $34 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 1 min ago
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Engineering Test Technician
Actalent
Brookfield, WI
- $28 to $34 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 2 mins ago
A
Civil Engineer
Actalent
Phoenix, MD
- $30 to $45 USD / hour
…into four multi-disciplinary work groups, each led by a team lead. The culture emphasizes collaboration, project team engagement, and a supportive environment where staff regularly…
Added 2 mins ago
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Program Manager
Actalent
San Diego, CA
- $130,000 to $145,000 USD / year
Proven ability to coordinate and lead cross-functional teams to achieve program objectives.
Added 2 mins ago
Communication & Curriculum Lead -PD HUB
University of Massachusetts Medical School
Worcester, MA
Under the direction of the Principal Investigator or designee, the Community and Curriculum Lead for Professional Development Hub (pd/hub) will manage the development and dissemination of…
Added 2 mins ago
A
Electrical Engineer
Actalent
Simpsonville, SC
- $65 to $75 USD / hour
Lead the design, development, and support of production and engineering test systems for manufacturing operations and NPI programs.

at Marriott

Guest Services Manager

Kahuku, HI, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

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