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CO
Operations Deputy Water Services Director
City of Phoenix
AZ
- $139,214.4 to $196,081.6 USD / year
…operates with a $540M annual budget and $7B, five-year capital program and is committed to maintaining financial viability in balance with affordability, excellent customer service, and…
Added just now
Executive Assistant to the President - Endoscopy
COV Covidien LP
Lafayette, CO
Added 1 min ago
Business Development Executive, Supply Chain, LE
Gartner
Remote, United States
Competitive salary, generous paid time off policy, charity match program, and more!
Added 1 min ago
Business Development Executive, LE, Supply Chain
Gartner
Remote, United States
Competitive salary, generous paid time off policy, charity match program, and more!
Added 4 mins ago
AP
Director, Medical, US Cell Therapy
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $193,281.6 to $289,922.4 USD / year
…convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity. If you know someone who would be a great fit, please share…
Added 7 mins ago
Logistics & Warehouse Operations Analyst, Site Logistics
Mondelez Global LLC
Carlisle, PA
Track record of progressive leadership alignment signaling readiness for a future Warehouse Manager trajectory.
Added 9 mins ago
E
Lead Infrastructure Business Analyst
EchoStar
Englewood, CO
- $110,100 to $157,300 USD / year
Minimum Experience: 5+ years of experience as a Senior Business Analyst, Service Delivery Analyst, or Infrastructure Program Manager in an enterprise IT Infrastructure environment
Added 9 mins ago
Consultant, Procurement
Nationwide Life and Annuity Insurance Co
OH
As a category manager, you'll be responsible for managing complex, primarily indirect categories of spend, leading the category/supplier segmentation and strategy development efforts,…
Added 10 mins ago
CT National Sales Manager
UMB Bank
Juneau, AK
The Specialty Corporate Trust (SCT) National Sales Manager is responsible for sales and account management under the specialty corporate trust division.
Added 10 mins ago
Infrastructure Tool Kit (JTK) Developer
GovCIO
Juneau, AK
Virtual video interview conducted via video with the hiring manager and/or team
Added 10 mins ago
QC/Safety Technicians
ASRC Federal Holding Company
Delta Junction, AK
…appropriate course of action to the GFORCE Project Support…
Added 10 mins ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Juneau, AK
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 10 mins ago
Patient Generated Health Data Project Manager (Remote)
GovCIO
Juneau, AK
GovCIO is currently hiring for a Project Manager to join the Patient Generated Health Data (PGHD) team. This position will be located remotely and will be fully remote within the United…
Added 10 mins ago
LH
Full Time - Scheduling Staffing Admin - Day
Lowe's Home Centers, LLC
Westminster, MD
- Full-time
…Lowe’s policies and procedures. This role also assists the Store Manager and Assistant Store Manager in reviewing, scheduling and processing prospective candidates through the talent…
Added 11 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Juneau, AK
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 11 mins ago
C
Regional Maintenance Manager
CBRE
Juneau, AK
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 11 mins ago
Assistant Nurse Manager (Relocation/Sign-On Bonus)
Southeast Alaska Regional Health Consortium
Juneau, AK
…advancement into nursing leadership! The Assistant Nursing Manager for Primary Care serves as a nurse leader and assists with direct patient care as patient care needs require. The ANM is…
Added 11 mins ago
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Facets Product Consultant - Manager
Cognizant
Juneau, AK
- $113,000 to $130,000 USD / year
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Added 11 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Juneau, AK
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 11 mins ago
Behavioral Health Nurse Case Manager (Sign-On/Relocation Bonus)
Southeast Alaska Regional Health Consortium
Juneau, AK
…Licensure - Associates degree in Nursing from an accredited program. - Current, unrestricted Registered Nurse license in the State of Alaska. - Basic Life Support (BLS) is required. - Case…
Added 11 mins ago
Behavioral Health Case Manager ($10k-Relocation)
Southeast Alaska Regional Health Consortium
Juneau, AK
Up to $10K Relocation for qualified hire! This Behavioral Health Case Manager position supports adults and/or children and families with, or at risk of developing, serious emotional,…
Added 11 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Juneau, AK
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 11 mins ago
Senior Escrow Officer
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FL
The Title Manager oversees direct title operations, sales, and escrow for Advocus Title Insurance Agency in the state of Florida. You are accountable for sales and escrow, quality,…
Added 12 mins ago
Data Center Site Program Manager
Google
Fort Wayne, IN
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 12 mins ago
Staff Technical Program Manager, CPU
Google
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…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…

at Marriott

Guest Services Manager

Kahuku, HI, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

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