Jobs in the United States

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Added 1 min ago
Account Manager, Global Sales
Compu Dynamics
Chantilly, VA
Check HubSpot before outreach, notify the owning Account Manager and manager, and document splits in HubSpot before a proposal goes out. Clear bid and margin approvals before submitting.…
Added 1 min ago
M
Backstage Captain, North County Fair - Full Time
Macy's
Escondido, CA
- Full-time
As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction ,…
Added 1 min ago
M
Seasonal Retail Sales Specialist - Movado Fine Watches, Pembroke Lakes - Full Time
Macy's
Pembroke Pines, FL
- Full-time
…create an enhanced shopping experience, deliver exceptional service and always make the customer the priority. The Vendor Paid Selling Specialist advocates for the customer and communicates…
Added 1 min ago
Seasonal Starbucks Barista, Easton
Macy's
Columbus, OH
The Barista sells and creates Starbucks coffee beverages following Starbucks standards providing caring hospitality and exceptional customer service through product knowledge.
Added 1 min ago
Seasonal Starbucks Barista, Montebello Town Center
Macy's
Montebello, CA
The Barista sells and creates Starbucks coffee beverages following Starbucks standards providing caring hospitality and exceptional customer service through product knowledge.
Added 1 min ago
M
Starbucks Barista Trainer, South Coast Plaza - Part Time
Macy's
Costa Mesa, CA
- Part-time
During shift, provides leadership and directs associates in providing food products and exceptional customer service
Added 3 mins ago
Store Manager
Carter's
Allen, TX
Added 4 mins ago
Technology Manager - Mechanical Engineering
GE Vernova Operations LLC
United States
Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High…
Added 5 mins ago
Branch Manager- Power & HVAC
United Rentals (N A), Inc
Bakersfield, CA
As Branch Manager in the Power/HVAC Division of United Rentals, you'll be the leader of a major business enterprise. You'll have the opportunity to hire and motivate an amazing team in…
Added 5 mins ago
GM
Service Supervisor - Boston, MA
Greystar Management Services, LLC
Boston, MA
- $48 to $50 USD / hour
Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond…
Added 5 mins ago
Make-Ready Specialist - Lakesound
Greystar Management Services, LLC
Hickory Creek, TX
Performs touch-up paints for vacant and occupied units as directed by Service Supervisor or Community Manager.
Added 5 mins ago
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Groundskeeper - Willowbend Phase 1
Greystar Management Services, LLC
Humble, TX
- $14.5 to $18 USD / hour
3. Completes assigned minor and routine service requests as requested by Service Supervisor and/or Community Manager, and assists the make-ready specialist in the turn process.
Added 5 mins ago
GM
Maintenance Supervisor - Lantower Edgewater
Greystar Management Services, LLC
Pflugerville, TX
- $30 to $34 USD / hour
Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond…
Added 5 mins ago
GW
Groundskeeper - Woodside East
GREP Washington LLC
Bellevue, WA
- $21.5 to $23 USD / hour
…Groundskeeper! Our team members are high performers that care about customer service and exceed expectations. The Groundskeeper plays a critical role in our…
Added 5 mins ago
GW
Community Manager - Roving INW
GREP Washington LLC
Seattle, WA · Spokane Valley, WA
- $27 to $34 USD / hour
Greystar has an immediate opening for an experienced Community Manager! Our team members are high performers that care about customer service and exceed expectations. The Community Manager…
Added 5 mins ago
GM
Assistant Community Manager - The Alden
Greystar Management Services, LLC
Tualatin, OR
- $23 to $25 USD / hour
…Technician! Our team members are high performers that care about customer service and exceed expectations. The Maintenance Technician plays a critical role in our…
Added 6 mins ago
Project Manager
Lamb Weston, Inc
Eagle, ID
…and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the…
Added 7 mins ago
Regional Chief Engineer
Amazon Data Services, Inc.
Lithia Springs, GA
…operates at 100% availability while maintaining first-class customer service to the teams and groups within the data…
Added 8 mins ago
RA
HOA Community Services Administrator
rahlp1 American Homes 4 Rent, L.P.
Las Vegas, NV
- $23.19 to $27.83 USD / hour
Strong relationship management, organizing and customer service skills
Added 8 mins ago
Assistant Manager I
Family Dollar
Paterson, NJ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Assistant Manager I
Family Dollar
Rochester, NY
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 9 mins ago
Assistant Manager II
Family Dollar
Fayetteville, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 9 mins ago
Assistant Manager I
Family Dollar
Mesa, AZ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 9 mins ago
Assistant Manager II
Family Dollar
Blountsville, AL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 9 mins ago
Assistant Manager II
Family Dollar
Hamilton, MS
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:

at Marriott

Guest Services Manager

Kahuku, HI, United States

Apply About employer

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

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