Jobs in the United States

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Assistant Nurse Manager - Cardiac Critical Care
Presbyterian System Services
United States
1. Human resource leadership skills: Under the direction of the Nursing Director, works with the Department RN Manager in contributing to the monitoring or staff, preparing staff…
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Retail Manager in Training Full Time - Gallatin - Full Time
Sun Tan City - STC Management Group, LLC
Gallatin, TN
- $16 to $20 USD / hour
- Full-time
The Salon Director in Training helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This…
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Warehouse Group Leader - Allendale, NJ
Military Spouse Jobs & VetJobs
United States
- $25 to $28 USD / hour
We are looking to add a bilingual Group Leader to our warehouse. The Group Leader assists in the development, training, evaluation, and work schedules.. This role also provides support to…
Added 1 min ago
Branch Manager
Heights Finance Corporation
Madison, TN
As a Branch Manager, you will play a crucial role in setting the standards on delivering exceptional service to both new and existing customers, guiding them through the process of securing…
Added 1 min ago
Senior Manager, Technical Accounting & Financial Reporting
Superluminal Medicines, Inc.
Boston, MA
We are seeking an experienced and detail-oriented Senior Manager of Technical Accounting & External Financial Reporting to join our Finance team. This role will serve as a key hands-on…
Added 1 min ago
Slot Operations Manager
Caesars Entertainment
Baltimore, MD
Responsible for supporting the Director of Slots in all departmental initiatives related to operations, including hiring, training, and process/procedure development.
Added 1 min ago
RA
LEASING CONSULTANT - Borda/Venson
Royal American Management
Memphis, TN
- $20 USD / hour
Under the direct supervision of the Community Manager and/or Assistant Manager, Leasing Consultant will assist in the development and implementation of advertising and special promotions.…
Added 1 min ago
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ASSISTANT COMMUNITY MANAGER - Borda/Venson
Royal American Management
Memphis, TN
- $22 to $23 USD / hour
Under direct supervision of the Community Manager, the Assistant Community Manager acts as the administrative assistant for the property and is responsible for understanding all company…
Added 2 mins ago
Revenue Cycle Manager
WAYNE MEMORIAL COMMUNITY HEALTH CENTERS
Honesdale, PA
Mission: The Revenue Cycle Manager is responsible for the strategic and operational oversight of the full revenue cycle for a Federally Qualified Health Center (FQHC) with a high volume of…
Added 3 mins ago
Senior Manager, Global Payroll
Crunchyroll, LLC
Los Angeles, CA
We are seeking an experienced and dynamic Senior Manager, Global Payroll to lead and manage our global payroll operations. The ideal candidate will possess strong expertise in payroll…
Added 4 mins ago
Regional Business Services Officer
TX-HHSC-DSHS-DFPS
HARLINGEN, TX
Under the supervision of the Regional Business Services Manager, the Regional Business Services Officer coordinates and executes the administrative support services for all HHS agency…
Added 4 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Greenboro, NC
About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you…
Added 4 mins ago
Assistant Manager I
Family Dollar
Hamilton, NJ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Family Dollar
Seneca, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
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Advanced Manufacturing Engineer
Actalent
Newton, NC
- $115,000 to $155,000 USD / year
…launch organization. The Advanced Manufacturing Engineering Manager oversees key engineering projects, ensures effective integration with other departments, and drives process excellence,…
Added 4 mins ago
Senior Maintenance Manager
J&J Family of Companies
Wilson, NC
The Maintenance Senior Manager will lead and own Maintenance operations for the US LMDS site, driving the implementation of preventive maintenance programs, equipment repairs, and…
Added 5 mins ago
Engineering Supervisor
Corning Incorporated
Hickory, NC
The Engineering Supervisor will report to the Core Technologies Engineering Manager and play a critical role in equipment design and deployment for capacity expansion, efficiency…
Added 5 mins ago
Service Supervisor, Miami
Lucid Motors
Miami, FL
The Supervisor, Service Center is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for…
Added 5 mins ago
Client Onboarding Project Manager II
Quantum Health, Inc.
Remote, United States
The Client Onboarding Project Manager leads the new client implementation and onboarding process for an assigned portfolio of new Quantum Health clients once a contract has been executed.…
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VG
Logistics Preparation Specialist
Volvo Group
Greensboro, NC
- $96,000 to $118,500 USD / year
The Logistics Preparation Manager is part of the Supplier Relationship Management team within the Service Operations & Technology (SO&T) organization. This position will ensure every…
Added 5 mins ago
EC
Manager, Patient Experience - FT - Days - Patient Experience
El Camino Hospital
Mountain View, CA
- $85.36 to $128.04 USD / hour
The Manager Patient Experience provides and oversight for the patient experience program, driving the organization’s evolution to a patient-centered culture. Identifies opportunities for…
Added 5 mins ago
Products & Services Manager (Senior or Lead) - Carolinas Commercial and Industrial Curtailment Programs
Duke Energy
Raleigh, NC
Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure…
Added 5 mins ago
EHS Manager in Projects (EHSMiP)
Siemens Energy
Raleigh, NC
The EHS Manager in Projects (EHS MiP) drives the implementation of Siemens Energy policies and the Zero Harm Framework, supporting the business throughout the various phases of a project to…
Added 5 mins ago
Operations Manager - RW Connection
Singer Industrial
Landisville, PA
We are seeking an experienced Operations Manager to lead operational performance across all RW Connection locations. This role combines operational leadership, people development, and…
Added 5 mins ago
Field Service Engineering Manager
Siemens Energy
Raleigh, NC
As the Field Service Manager for Transmission Services, you will lead a team of Field Service Engineers supporting FACTS, HVDC, and Grid Access service projects across North America. You…

at Marriott

Guest Services Manager

Half Moon Bay, CA, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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