Jobs in the United States

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CO
HUMAN RESOURCES MANAGER
City of West Covina
West Covina, CA
- $48.04 to $69.04 USD / hour
Bachelor’s degree in human resource, organizational development, business or public administration or related field; and five (5) years responsible experience in human resources management…
Added 2 mins ago
TC
AVP Cybersecurity Identity Governance & Administration (IGA)
TJX Companies
Marlborough, MA
- $175,700 to $228,400 USD / year
As an AVP of Cybersecurity, you will lead a global team across architecture, engineering, operations, analysis, and application onboarding. You will establish the strategy and roadmap,…
Added 5 mins ago
EP
Budget & Finance Manager – DHS
El Paso County (CO)
Colorado Springs, CO
- $77,420 to $116,160 USD / year
Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check and Child Welfare Abuse & Neglect database (TRAILS) check.
Added 5 mins ago
J
Global Recruiting Sector Lead (Maritime Recruiter)
Jobgether
Remote, United States
- $65,000 to $70,000 USD / year
A bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
Added 7 mins ago
Senior Analyst, Provider Compliance
CVS Health
Pierre, SD
…regulatory integrity across our organization. In this role, you will lead strategic initiatives that ensure accurate, timely, and high-quality audit results, strengthen regulatory…
Added 7 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Pierre, SD
Work closely with Development, Business, and Platform teams and being the point for products and underlying infrastructure of the products running in AWS Cloud
Added 7 mins ago
Product Manager - Technical
Intermountain Health
Pierre, SD
Gathers and analyzes user requirements, market trends, and business goals to inform product development and the development roadmap.
Added 7 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Pierre, SD
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 15 mins ago
Sr. Director Commercial Loan Operations
Flagstar Bank
Hicksville, NY · Troy, MI
…CRE, Syndications and Participations, Builder/Construction Administration, Private Banking, and other specialized lending solutions. Responsible for ensuring operational excellence across…
Added 18 mins ago
Senior Analyst, Provider Compliance
CVS Health
Cheyenne, WY
…regulatory integrity across our organization. In this role, you will lead strategic initiatives that ensure accurate, timely, and high-quality audit results, strengthen regulatory…
Added 18 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Cheyenne, WY
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 18 mins ago
Product Manager - Technical
Intermountain Health
Cheyenne, WY
Gathers and analyzes user requirements, market trends, and business goals to inform product development and the development roadmap.
Added 19 mins ago
Program Analyst Sr. Principal - FDA
GD Information Technology, Inc.
United States
General Dynamics Information Technology (GDIT) is seeking candidates for a Program Analyst Sr. Principal position on a new contract supporting the Food and Drug Administration (FDA) and its…
Added 19 mins ago
Events & Executive Support Coordinator
GD Information Technology, Inc.
Remote, United States
…with broader administrative and communications support for the program team. The Coordinator will report to the team's Communications Lead and work closely with 3-4 other teammates. While…
Added 19 mins ago
Business Operations Manager (PMO Lead)
GD Information Technology, Inc.
Remote, United States
…management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with…
Added 23 mins ago
Marketing Manager - Strategy, Planning and Operations
Cisco
Austin, TX
As a Marketing Manager within Strategy, Planning & Operations, you will serve as a strategic project and program manager dedicated to supporting Cisco's Partner Marketing leadership team.…
Added 28 mins ago
Physician Recruiter (Remote)
Advocate Health, Inc.
Remote, United States
Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field.
Added 28 mins ago
Events Project Manager - Clinician Recruitment (Remote)
Advocate Health, Inc.
Remote, United States
Lead all day-of-event activities, including vendor management, catering coordination, guest registration, program execution, and event troubleshooting.
Added 29 mins ago
O
Unit Operations Supervisor - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $35.81 to $54.8 USD / hour
A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development
Added 34 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Helena, MT
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 37 mins ago
SO
MENTAL HEALTH ADMINISTRATOR I
State of Illinois
Kankakee, IL
- $6,135 to $8,790 USD / month
Requires knowledge, skill and mental development equivalent to 1) a master’s degree in administration, education or the behavioral sciences and successful completion of a comprehensive…
Added 37 mins ago
SO
HOSPITAL CHIEF OPERATING OFFICER
State of Illinois
Elgin, IL
- $11,009 to $11,835 USD / month
Supports and supervises the business services processes for monitoring and evaluating the quality of facility fiscal and material conditions, for identifying and resolving problems and for…
Added 37 mins ago
SO
FIELD RECOVERY UNIT MANAGER
State of Illinois
Springfield, IL
- $9,729 to $11,729 USD / month
Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with course work in business or public administration.
Added 44 mins ago
Regional Global Practice Manager - Environmental Services (Northeast Region)
Burns & McDonnell
Wallingford, CT · Morristown, NJ · Manhattan, NY · Newton, MA · Conshohocken, PA
This position offers the opportunity to lead and further grow an established and successful Environmental practice in the Northeast, while strengthening the integration of environmental…
Added 1 hour ago
General Manager – Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)
A&R Hospitality LLC
BATON ROUGE, LA
A&R Hospitality is seeking an accomplished Hotel General Manager to lead Hotel Indigo Baton Rouge Downtown, a 93-room, full-service IHG Hotels & Resorts boutique hotel in the heart of…

at Marriott

Guest Services Manager

Half Moon Bay, CA, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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