Jobs in the United States

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Operations Officer - Administrative
DCS Corporation
Sterling Heights, MI, MI
…principal advisor and consultant to the organizational unit manager and other key managers on administrative and management directives. The applicant shall communicate with all levels of…
Added just now
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Operator
CRH
Punta Gorda, FL
- $20 to $21 USD / hour
…alternatives in the U.S. It is the nation’s largest marketer and manager of fly ash, with the industry's only true national footprint of logistics networks and distribution channels. The…
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Plant Operator
CRH
Gore, OK
- $20 to $26 USD / hour
Perform other duties as assigned to support safe and efficient operations.
Added 1 min ago
Material Handler I
SunOpta
Allentown, PA
Support mechanics in appropriate maintenance activities.
Added 1 min ago
Maintenance Technician
Howard Hanna Real Estate Services
Cleveland, OH
garages. Promptly report major problems to Operations Manager. For smaller issues create
Added 1 min ago
Program Manager- Angel's Envy Retail Specialist Program- Nationwide
TEAM Enterprises
East Coast
The Program Manager owns the commercial results of a Retail Specialist program for the Bacardí portfolio in the off-premise channel. They lead a multi-market team of Retail Specialists,…
Added 1 min ago
Supply Chain Manager
Great Dane LLC
Danville, PA
The Position: The Supply Chain Manager’s function is to protect manufacturing capacity, ensure production schedule integrity by ensuring planning and delivery of material and components to…
Added 2 mins ago
Rooms Operations Manager
at Marriott
Miami Beach, FL
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually…
Added 3 mins ago
Patient Service Representative. (North Charleston)
Four Winds Health
North Charleston, SC
Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
Added 3 mins ago
FK
Lead Reliability Technician
Fresenius Kabi USA, LLC
Warrendale, PA · PA
- $30 to $32 USD / hour
The Lead Reliability Technician reports to the Manager, Reliability Engineering and applies advanced knowledge of operational procedures, test methods, laboratory tools, and equipment…
Added 3 mins ago
R
Piercing Studio Nurse
Rowan
Nashville, TN
- $28 to $53 USD / hour
Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
Added 3 mins ago
Branch Operations Coordinator Delray Beach
B10 Wells Fargo Bank, N. A.
DELRAY BEACH, FL
Support the Branch manager in operational tasks and scheduling
Added 3 mins ago
Branch Manager Hastings Main
B10 Wells Fargo Bank, N. A.
HASTINGS, NE
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 3 mins ago
Branch Manager Colorado North
B10 Wells Fargo Bank, N. A.
FORT COLLINS, CO · WINDSOR, CO · GREELEY, CO
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 3 mins ago
Branch Manager | West End District
B10 Wells Fargo Bank, N. A.
RICHMOND, VA · GOOCHLAND, VA · ASHLAND, VA · GLEN ALLEN, VA · MECHANICSVILLE, VA
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 3 mins ago
North America Transportation Manager
WireCo WorldGroup
Leawood, KS
The North America Transportation Manager owns the execution, performance, and continuous improvement of WireCo’s North American transportation operations, supporting entities in the United…
Added 3 mins ago
Superintendent - Large Commercial Project
ENFRA LLC
Elizabethtown, KY
The Construction Manager is responsible to provide complete project field leadership and direction for day-to-day operations of the assigned project(s), in partnership with the Project…
Added 5 mins ago
SO
ADMINISTRATIVE ASSISTANT I - 73001257
State of Florida
JACKSONVILLE, FL
- $35,509.2 USD / year
This is an Administrative Assistant I position in the General Tax Administration Program's Receivables Management, Field Operations - Collection Process located in the Jacksonville Service…
Added 5 mins ago
A
Assistant Project Manager
Actalent
Wilson, NC
- $30 to $40 USD / hour
Coordinate material procurement by tracking orders, delivery schedules, and inventory to support uninterrupted field operations.
Added 5 mins ago
Assistant Food Service Manager
Kwik Trip
Spencer, IA
…serve. Our Assistant Food Managers are responsible for our food program. They prepare foods, delegate tasks, train coworkers, resolve customer complaints, set the example for excellent…
Added 5 mins ago
Assistant Food Service Manager
Kwik Trip
Storm Lake, IA
…serve. Our Assistant Food Managers are responsible for our food program. They prepare foods, delegate tasks, train coworkers, resolve customer complaints, set the example for excellent…
Added 5 mins ago
A
Construction Manager
Actalent
Illiopolis, IL
- $40 to $44 USD / hour
Job Title: Site Construction ManagerJob DescriptionThe Site Construction Manager serves as the Project Managers primary on-site field representative, providing full-time oversight of solar…
Added 5 mins ago
CB
Account Manager, Customer Lifecycle (California)
CSDS Branding
Anaheim, CA
- $55,000 USD / year
California Surveying & Drafting Supply (CSDS) is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.
Added 6 mins ago
Manager, Data Platforms Admin
Lifetime Workforce Solutions, LLC
United States
The Manager of Data Platform Administration plans, directs, and evaluates the work of Data Platform Administration team in the planning, design, development and maintenance of new and…
Added 6 mins ago
Program Manager
CGI Technologies and Solutions, Inc.
Lenox, GA
Our client is seeking an experienced Program Manager to join a rapidly growing Digital Program Office supporting enterprise wide digital transformation initiatives. This team was…

at Marriott

Guest Services Manager

Half Moon Bay, CA, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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