Jobs in the United States

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Capital Markets Strategy and Operations Analyst
GoodLeap
Roseville, CA
The Capital Markets Strategy & Operations Analyst supports the funding and sale of GoodLeap’s consumer finance loans by operationalizing revolving credit facilities, whole loan purchase…
Added just now
Capital Markets Strategy and Operations Analyst
GoodLeap
San Francisco, CA
The Capital Markets Strategy & Operations Analyst supports the funding and sale of GoodLeap’s consumer finance loans by operationalizing revolving credit facilities, whole loan purchase…
Added just now
AM
Manager-Sales-1
AT&T Mobility Services LLC
Remote, United States
- $55,000 to $82,600 USD / year
Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
Added just now
AM
Principal Project/Program Manager (Government)
AT&T Mobility Services LLC
Remote, United States
- $130,700 to $196,100 USD / year
Drive organizational effectiveness and change initiatives, including process improvement, culture, employee communications, task forces, and other priorities that strengthen alignment,…
Added just now
AM
Manager-Sales
AT&T Mobility Services LLC
Remote, United States
- $61,700 to $92,500 USD / year
Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
Added just now
MF
Manager, Plant (35500)
Monogram Foods
Chandler, MN
- $140,000 to $145,000 USD / year
Plant Manager is responsible for all daily manufacturing operations and production-related activities. This hands-on position is responsible for the development of practices and actions…
Added just now
Security Access Control Manager
Securitas Security Services
Redwood City, CA
15. Seek out and present process improvements for the department, including new technologies.
Added just now
RD
Supv - Manufacturing -Mfg
RR Donnelley
Durham, NC
- $91,800 to $146,800 USD / year
Assists in developing and achieving dept. goals, metrics, objectives, and performance. Partners with manager to complete the Performance Management Process, establishing annual goals, and…
Added 1 min ago
GI
Environmental Compliance Manager
Goodwill Industries of Sacramento Valley & Northern
Sacramento, CA
- $70,304 USD / year
Reporting to the Senior Director of Environmental Health & Safety and Risk Management, the Environmental Compliance Manager is responsible for leading Goodwill Industries® of Sacramento…
Added 1 min ago
IG
Construction Project Manager
Insight Global
North Charleston, SC
- $100,000 to $130,000 USD / year
This individual will serve as the owner-side project manager, coordinating internal stakeholders, architects, engineers, general contractors, subcontractors, procurement, legal, finance,…
Added 1 min ago
Product Manager
thread
Remote, United States
We’re looking for a Product Manager to own a product area end to end, from the problem to the shipped result and the outcomes after it. You’ll report to the Head of Product & Design and…
Added 2 mins ago
Human Resources Generalist
Alamo Group
Wooster, OH
Manage the full-cycle recruitment process for hourly positions, including sourcing, advertising, screening, interview coordination, candidate communication, and hiring activities.
Added 2 mins ago
Manufacturing Supervisor - Weekend Shift
Bloom Energy
Newark, DE
Implement new assembly process and operations
Added 2 mins ago
Production Manager
Howmet Aerospace
Houston, TX
Howmet Aerospace has an opening for a Production Manager which will be based in Houston, Texas. This position will be responsible for overseeing all day-to-day manufacturing operations at…
Added 2 mins ago
KA
Road Supervisor - Tri Delta Transit
Keolis America, Inc.
Antioch, CA
- $30 USD / hour
The Road Supervisor is responsible for safely monitoring vehicle operations. The primary objective of the Road Supervisor is to ensure operators are providing a safe, reliable, and friendly…
Added 2 mins ago
R
Commodity Manager
reliance
Fife, WA
- $92,200 USD / year
The Commodity Manager is responsible for developing and executing sourcing strategies for assigned commodities to ensure a reliable, cost-effective, and high-quality supply of materials and…
Added 2 mins ago
General Manager
Spinoso Real Estate Gro
Clinton Township, MI
The General Manager (GM) will have the responsibility for the overall performance of the property, including preparation of budgets and forecasts, maximizing NOI, developing and…
Added 2 mins ago
Registered Nurse (Float)
TNO Tennessee Oncology PLLC
Nashville, TN
Informs Clinic / Operations Manager of clinic needs and concerns relating to the work environment.
Added 2 mins ago
Respiratory Therapist
Total Respiratory & Rehab
Villa Rica, GA
…Consistent attendance and strict punctuality are crucial to our operations, as any absence directly impacts our business and most importantly, our…
Added 2 mins ago
Talent Acquisition Specialist
Monster Energy
Corona, CA
In addition, this position leads recruiting projects, process improvement initiatives, and talent acquisition programs designed to enhance hiring efficiency, strengthen the candidate and…
Added 2 mins ago
Senior Proposal Manager
QinetiQ US
Lorton, VA
QinetiQ seeks an experienced Senior Proposal Manager (SPM) to directly support one of the business portfolios and a growing proposal operations and growth organization.
Added 3 mins ago
Payment Posting and Claims Center Supervisor
Pure Infusion
Sandy, UT
Reporting to the RCM Manager over Charge Entry, EDI, and Payment Posting, the Payment Posting and Claims Center Supervisor directs daily execution for Pure Infusion's Payment Posting and…
Added 3 mins ago
2027 Management & Sales Training Program- Nashville
Sherwin-Williams
Nashville, TN · Franklin, TN · Smyrna, TN · Brentwood, TN · Clarksville, TN
…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 3 mins ago
SF
Assistant Store Manager
Smart Foodservice Stores LLC
United States
- $24.74 USD / hour
The Assistant Store Manager contributes to the overall financial performance of the store including product merchandising/stocking, expense control, and achievement of sales and…
Added 3 mins ago
UF
Warehouse Coordinator
US Foods, Inc.
Montgomery, AL
- $22.5 USD / hour
…reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468.…

at Marriott

Guest Services Manager

Half Moon Bay, CA, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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