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Added 2 mins ago
CO
Mgr, AE Customer Account - Austin Energy
City of Austin
United States
- $110,100 to $140,900 USD / year
The RMC Customer Account Manager for Field Services will be accountable for operational performance, safety culture, resource forecasting and workforce management, process improvement, and…
Added 2 mins ago
Social Media Manager, UCANZ
Crunchyroll, LLC
Dallas, TX · Los Angeles, CA
In the role of Social Media Manager, UCANZ, you will report to the Senior Manager, Community, UCANZ.
Added 2 mins ago
Social Media Manager, UCANZ
Crunchyroll, LLC
Los Angeles, CA · Dallas, TX
In the role of Social Media Manager, UCANZ, you will report to the Senior Manager, Community, UCANZ.
Added 3 mins ago
MS
Clinical Nurse (FLEX)- Emergency Room - Mount Sinai Hospital - Full-Time Nights; EOW
Mount Sinai Health Systems
New York, NY
- Full-time
Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as…
Added 3 mins ago
Lead Surveyor
Pilbara Minerals
Marble Bar, WA
Access to our Employee Assistance Program and Company Chaplains
Added 3 mins ago
L
Store Manager - Bench
Lowes
Laurel, MD
- $102,600 to $154,000 USD / year
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Store Manager, this means:
Added 3 mins ago
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Full Time - Merchandising Service Associate - Day
Lowes
Destin, FL
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 3 mins ago
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Full Time - Scheduling Staffing Admin - Day
Lowes
Westminster, MD
- $17 to $19.05 USD / hour
- Full-time
…Lowe’s policies and procedures. This role also assists the Store Manager and Assistant Store Manager in reviewing, scheduling and processing prospective candidates through the talent…
Added 4 mins ago
T
IT Manager
TEKsystems
Dallas, TX
- $55 to $85 USD / hour
Position SummaryWe are seeking a hands-on Regional IT Manager to lead day-to-day IT operations across multiple locations throughout the Dallas-Fort Worth area. This individual will oversee…
Added 5 mins ago
Rooms Operations Manager
Marriott
NEW YORK, NY
Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Added 5 mins ago
A
Highway Engineering Intern - Hiring Event with AECOM - Arlington, VA
AECOM
Arlington, VA
- $20 to $24 USD / hour
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 7 mins ago
Public Transportation Management Regional Manager
Auburn University
Auburn University, AL
The Public Transportation Management (PTM) Regional Manager serves under the broad guidance and administrative supervision of Auburn University and in close collaboration with the Alabama…
Added 7 mins ago
Rural Transit Assistance Program Manager
Auburn University
Auburn University, AL
The Rural Transit Assistance Program (RTAP) Manager oversees multiple and varying programmatic assignments in support of a partnership between Auburn University and the Alabama Department…
Added 8 mins ago
Service Management - Analyst, Global Public Sector, Early Talent
Salesforce, Inc.
IN
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business…
Added 8 mins ago
Global GTM Delivery Leader
USA-Medtronic MiniMed, Inc 1017
Virtual, GA
Lead, develop, and mentor a global team of delivery managers, program managers, scrum leaders, business analysts, and project professionals.
Added 10 mins ago
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Security Officer Enhanced Part Time Unarmed Patrol Risk Reduction
Allied Universal
Fountain Hill, PA
- $19 USD / hour
- Part-time
Option B: A minimum of 2 years of security supervisor or manager experience .
Added 10 mins ago
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Auto Care Center Service Manager
Walmart
HONESDALE, PA
- $20 to $33 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 10 mins ago
W
Auto Care Center Service Manager
Walmart
TEMPLE, PA
- $20 to $33 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 10 mins ago
Manager, Compliance Business Partner
Olympus Corporation of the Americas
Center Valley, PA
Serves as Compliance Program Manager, managing key projects and initiatives prioritized by the Sr. Director at the direction of the CCO, Americas including Compliance awareness campaigns,…
Added 11 mins ago
Disaster Response Technician
WellSpan Health
Waynesboro, PA
…which includes mitigation and training support to the Director, Manager, Team Leader and Coordinators of Emergency Management and the emergency management program. Responds during an…
Added 11 mins ago
GH
Physical Therapy Assistant (PTA)
Genesis Healthcare
Laureldale, PA
- $30 to $40 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 11 mins ago
Residential Sales Professional
Rentokil North American Pest Control
Souderton, PA
Added 11 mins ago
Sales and Service Technician
Bridgestone Americas
Kingston, PA
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
Added 11 mins ago
GL
Regulatory Affairs Manager, CMC mRNA Vx Development Products
GlaxoSmithKline LLC
Upper Providence, PA
- $113,850 to $189,750 USD / year
…more about GSK and R&D: Our approach to R&D Regulatory Affairs Manager, CMC mRNA Vx Development Products As a Regulatory Affairs Manager in Chemistry, Manufacturing, and Controls (CMC) for…
Added 11 mins ago
HF
Retail Sales Manager
Harbor Freight Tools
SHARON HILL, PA
- $29 to $31.9 USD / hour
186710BRJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and…

at Marriott

Guest Services Manager

Half Moon Bay, CA, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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