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Senior Human Resource Generalist
SaniSure LLC
Camarillo, CA
…HRIS data integrity and employee updates and with Learning & Development on compliance training. It prepares required monthly and annual workforce, EEO, pay data, and safety reports and…
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AV
Kennel Assistant Part-time at Avenue Veterinary Clinic
Avenue Veterinary Clinic
Waverly, IA
- $12 to $14 USD / hour
- Part-time
Reporting into the Practice Manager, the Kennel Assistant provides care to address the needs of patients that are visiting the practice for grooming and / or boarding. The Kennel Assistant…
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TP
Client Service Representative at The Pet Hospital
The Pet Hospital
Bessemer City, NC
- $15 to $17 USD / hour
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging…
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OM
Phlebotomist Trainee (50 Staniford)
One Medical
Boston, MA
- From $21.5 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
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OM
Phlebotomist / Administrative Assistant (South End)
One Medical
Boston, MA
- $24 to $26 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
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OM
Phlebotomist / Administrative Assistant (Seaport)
One Medical
Boston, MA
- $24 to $26 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
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OM
Phlebotomist / Administrative Assistant (50 Staniford)
One Medical
Boston, MA
- $24 to $26 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added just now
OM
Float Phlebotomist / Administrative Assistant (Fenway)
One Medical
Boston, MA
- $25.75 to $27.75 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
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SO
Public Service Administrator III
State of Kansas
KS
- $51,417.6 to $71,723.79 USD / year
Personal and Professional Development Opportunities
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Bakery Associate
SpartanNash Associates, LLC
South Bend, IN
Package and Label Bakery Products per program plan
Added 1 min ago
KP
Business Development Specialist (Non-Merit)
Kentucky Personnel Cabinet
Frankfort, KY
- $60,105.12 USD / year
As a Business Development Project Manager, you will be responsible for cultivating business development
Added 1 min ago
Lead Global Supply Management – Commodity Manager Materials
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired…
Added 1 min ago
Lead, Supply Chain Program Manager
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired…
Added 1 min ago
VP
Transitional Housing Case Manager I
Veterans Place of Washington Boulevard Inc.
Pittsburgh, PA
- $45,000 to $48,000 USD / year
The Case Manager Level 1 is a core member of the Veterans Place Housing Team and is responsible for delivering direct case management services to veterans residing in transitional housing…
Added 1 min ago
Case Manager
Equus
Washington, DC
The Case Manager is responsible for helping TANF participants obtain, retain, and advance in employment through intensive case management, workforce development, coaching, and employer…
Added 2 mins ago
Training Care Coordinator - OhioRISE
Coleman Professional Services, Inc.
Mansfield, OH
Provide additional training and support to staff who need further development to demonstrate field readiness, as directed by the Manager.
Added 2 mins ago
Supply Chain Manager
DCI Donor Services
Nashville, TN
…this important work!! We are currently seeking a Supply Chain Manager in the Tissue Bank. The Supply Chain Manager leads purchasing, inventory management, warehouse operations, and…
Added 2 mins ago
Manager of Fund Accounting
CSC
Livingston, NJ
Career development, supervision, and training of staff
Added 2 mins ago
Automation Pharmacy Technician 4 (IVX) - Bristol, TN
Omnicell
Bristol, TN · Bristol
Learning and development: Maintain your skillset at its best through ongoing on-the-job training centered around state-of-the-art pharmacy technology. Take advantage of mentorship…
Added 3 mins ago
Automation Pharmacy Technician 4 (IVX) - Bristol, TN
Omnicell (temp)
Bristol, TN
Learning and development: Maintain your skillset at its best through ongoing on-the-job training centered around state-of-the-art pharmacy technology. Take advantage of mentorship…
Added 3 mins ago
Product Program Senior Manager (4084)
GOODWILL SOUTH FLORIDA
Miami, FL
The Product Program Senior Manager is responsible for the day-to-day coordination, administration, and execution of the JSLIST program. The position serves as the central point of…
Added 3 mins ago
Clinical Manager Nurse Practitioner or Physician Assistant
Concentra
Appleton, WI
Facilitates the development of a team approach of medical care between the therapist and the Clinical Manager
Added 3 mins ago
PB
VP, Branch Manager II - Clark and Fanwood (Full-time)
Provident Bank
Clark, NJ
- $70,000 to $100,000 USD / year
- Full-time
The Branch Manager II is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch…
Added 3 mins ago
Sourcing Manager, Electronics (Starlink)
SpaceX
Bastrop, TX
Work directly with key suppliers to develop and implement sourcing and cost management strategies that support existing platforms and new product development
Added 3 mins ago
Assistant Nurse Manager, Family Birthplace, FT, Variable
Prisma Health - Blount Memorial Hospital, Inc.
Maryville, TN
In collaboration with the nurse manager, supervises staff and unit operations and provides direct patient care. Supervises care provided by staff to ensure the delivery of safe and quality…

at Marriott

Guest Services Manager

Half Moon Bay, CA, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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